Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



501 posts

Ultimate Geek
+1 received by user: 112


Topic # 105101 27-Jun-2012 11:04 Send private message

I am unable to log into my facebook account via the web interface. I can access the home page, but after entering my log in details, I get the following:

For IE 9: The website encountered an error while retrieving https://www.facebook.com/login.php?login_attempt=1. It may be down for maintenance or configured incorrectly.

For Chrome: Server Error. The website encountered an error while retrieving https://www.facebook.com/checkpoint/. It may be down for maintenance or configured incorrectly.

The problem is specific to my facebook login, other users are ok to log into their profiles on my pc. I have also tried different pcs - same problem - cannot connect (yet other users are ok!).

My password is ok and I can log in using my android - the problem is specifically related to the web interface and my account.

I can't find anything on the web about this. I am not sure if I can email Facebook (as I cannot log in!), but with 300+ million users, I'm not sure I would have much luck.

Anyone had a similar issue? Any help much appreciated.

Create new topic
BDFL
51218 posts

Uber Geek
+1 received by user: 5408

Administrator
Trusted
Geekzone
Subscriber

  Reply # 646910 27-Jun-2012 11:26 Send private message

What is your ISP?




1258 posts

Uber Geek
+1 received by user: 49


  Reply # 646930 27-Jun-2012 12:14 Send private message

Have had this before, they run server clustering/load balancing. And for me, at one point of the day they shut one of the regions down for maintenance.

Mobile uses a different sub domain/server set.

If you happen to be being served the pages from that lot.. you get the above. Was some hit and miss workaround which I forget. Might just have to sit tight and play that strange game of real reality :)

You aren't alone. It happens often, of course when you ask in MS forums.. you get the default answers..
http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/facebook-error-message-http-error-500-internal/b6931c4c-8c9b-43b3-8340-10080e03de85?tab=MoreHelp

Then again, it could be an akamai or similar caching issue, which is where freitasm is heading



501 posts

Ultimate Geek
+1 received by user: 112


  Reply # 646987 27-Jun-2012 13:27 Send private message

freitasm: What is your ISP?


Not sure - using internet provided by serviced office provider. Had the same problem trying at home using Telstraclear.



501 posts

Ultimate Geek
+1 received by user: 112


  Reply # 646990 27-Jun-2012 13:28 Send private message

Oblivian: Have had this before, they run server clustering/load balancing. And for me, at one point of the day they shut one of the regions down for maintenance.

Mobile uses a different sub domain/server set.

If you happen to be being served the pages from that lot.. you get the above. Was some hit and miss workaround which I forget. Might just have to sit tight and play that strange game of real reality :)

You aren't alone. It happens often, of course when you ask in MS forums.. you get the default answers..
http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/facebook-error-message-http-error-500-internal/b6931c4c-8c9b-43b3-8340-10080e03de85?tab=MoreHelp

Then again, it could be an akamai or similar caching issue, which is where freitasm is heading


thx - will sit tight for a couple of days and try again... and update forum. cheers

1572 posts

Uber Geek
+1 received by user: 11

Subscriber

  Reply # 646998 27-Jun-2012 13:41 Send private message

I had the same issue last night at about midnight.
I'm on Slingshot.

170Mb/s faster than TimA
3344 posts

Uber Geek
+1 received by user: 762

Trusted
Think Concepts
Subscriber

  Reply # 647010 27-Jun-2012 14:06 Send private message

Same issue with Snap.

Using https://www.facebook.com solved it for me though.




Michael Murphy
[Twitter] [Last.fm] [IPv6 Sage]

Everything I say here is my own opinion and not that of my employer.

1572 posts

Uber Geek
+1 received by user: 11

Subscriber

  Reply # 647013 27-Jun-2012 14:11 Send private message

michaelmurfy: Same issue with Snap.

Using https://www.facebook.com solved it for me though.


I was already using https and it was still intermittently going down.

7845 posts

Uber Geek
+1 received by user: 462


  Reply # 647039 27-Jun-2012 15:14 Send private message

It will most likely be a facebook problem. I had a similar problem with twitter a few days ago. Remember you aren't a customer of these social networks, you are their product, so there is no customer service. I have tried to get support from facebook before when trying to claim a page, but never heard back from them.



501 posts

Ultimate Geek
+1 received by user: 112


  Reply # 647560 28-Jun-2012 12:34 Send private message

Ok, I checked last night and I was able to log in ok from home, but at work, I still get the same non-connection message.

It appears to be linked to my 'username' and 'work ISP' as I have tried other employee's PC and keep getting the same problem (ie. it's not just my PC) - whereas other staff can log in ok to facebook from the work pcs?

I'm perplexed.





501 posts

Ultimate Geek
+1 received by user: 112


  Reply # 649385 2-Jul-2012 10:07 Send private message

And now it works ok, so problem over, though none the wiser as to what the issue was.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Whats your USB charging solution?
Created by macuser, last reply by hashbrown on 3-Mar-2015 22:51 (28 replies)
Pages... 2


Galaxy s6 announcement and owners thread
Created by Shoes2468, last reply by Shoes2468 on 3-Mar-2015 20:51 (79 replies)
Pages... 4 5 6


Why does Lightbox have a suicide wish?
Created by dafman, last reply by dafman on 3-Mar-2015 20:36 (100 replies)
Pages... 5 6 7


Car Finance Help
Created by sep11guy, last reply by KrazyKid on 3-Mar-2015 22:10 (36 replies)
Pages... 2 3


The Evil that is ISIS
Created by networkn, last reply by joker97 on 28-Feb-2015 22:47 (201 replies)
Pages... 12 13 14


Spark Open Term Plan Changes? (27/2)
Created by taneb1, last reply by funnyfela on 28-Feb-2015 15:03 (37 replies)
Pages... 2 3


Privacy concerns on returning faulty microSDXC
Created by dpw, last reply by andrewbnz on 3-Mar-2015 22:41 (34 replies)
Pages... 2 3


HTC One M9 (2015) Announcement and Discussion
Created by Dingbatt, last reply by Dingbatt on 3-Mar-2015 22:25 (48 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.