Cannot log into Facebook

Forums › Social networks, social media, and tools › Cannot log into Facebook

dafman

149 posts

Master Geek

Topic # 105101 27-Jun-2012 11:04
I am unable to log into my facebook account via the web interface. I can access the home page, but after entering my log in details, I get the following: For IE 9: The website encountered an error while retrieving https://www.facebook.com/login.php?login_attempt=1. It may be down for maintenance or configured incorrectly. For Chrome: Server Error. The website encountered an error while retrieving https://www.facebook.com/checkpoint/. It may be down for maintenance or configured incorrectly. The problem is specific to my facebook login, other users are ok to log into their profiles on my pc. I have also tried different pcs - same problem - cannot connect (yet other users are ok!). My password is ok and I can log in using my android - the problem is specifically related to the web interface and my account. I can't find anything on the web about this. I am not sure if I can email Facebook (as I cannot log in!), but with 300+ million users, I'm not sure I would have much luck. Anyone had a similar issue? Any help much appreciated.

freitasm

BDFL
43710 posts

Uber Geek

Administrator

Trusted

Geekzone

Subscriber

Reply # 646910 27-Jun-2012 11:26
What is your ISP? Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

Oblivian

756 posts

Ultimate Geek

Reply # 646930 27-Jun-2012 12:14
Have had this before, they run server clustering/load balancing. And for me, at one point of the day they shut one of the regions down for maintenance. Mobile uses a different sub domain/server set. If you happen to be being served the pages from that lot.. you get the above. Was some hit and miss workaround which I forget. Might just have to sit tight and play that strange game of real reality :) You aren't alone. It happens often, of course when you ask in MS forums.. you get the default answers.. http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/facebook-error-message-http-error-500-internal/b6931c4c-8c9b-43b3-8340-10080e03de85?tab=MoreHelp Then again, it could be an akamai or similar caching issue, which is where freitasm is heading

dafman

149 posts

Master Geek

Reply # 646987 27-Jun-2012 13:27
freitasm: What is your ISP? Not sure - using internet provided by serviced office provider. Had the same problem trying at home using Telstraclear.

dafman

149 posts

Master Geek

Reply # 646990 27-Jun-2012 13:28
Oblivian: Have had this before, they run server clustering/load balancing. And for me, at one point of the day they shut one of the regions down for maintenance. Mobile uses a different sub domain/server set. If you happen to be being served the pages from that lot.. you get the above. Was some hit and miss workaround which I forget. Might just have to sit tight and play that strange game of real reality :) You aren't alone. It happens often, of course when you ask in MS forums.. you get the default answers.. http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/facebook-error-message-http-error-500-internal/b6931c4c-8c9b-43b3-8340-10080e03de85?tab=MoreHelp Then again, it could be an akamai or similar caching issue, which is where freitasm is heading thx - will sit tight for a couple of days and try again... and update forum. cheers

dontpanic42

1525 posts

Uber Geek

Subscriber

Reply # 646998 27-Jun-2012 13:41
I had the same issue last night at about midnight. I'm on Slingshot.

michaelmurfy

They see me trollin'
1601 posts

Uber Geek

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Telecom NZ

Subscriber

Reply # 647010 27-Jun-2012 14:06
Same issue with Snap. Using https://www.facebook.com solved it for me though. Michael Murphy [Twitter] [Last.fm] [IPv6 Sage] Anything written up there is my own view on life, the universe and everything.

dontpanic42

1525 posts

Uber Geek

Subscriber

Reply # 647013 27-Jun-2012 14:11
michaelmurfy: Same issue with Snap. Using https://www.facebook.com solved it for me though. I was already using https and it was still intermittently going down.

mattwnz

4246 posts

Uber Geek

Reply # 647039 27-Jun-2012 15:14
It will most likely be a facebook problem. I had a similar problem with twitter a few days ago. Remember you aren't a customer of these social networks, you are their product, so there is no customer service. I have tried to get support from facebook before when trying to claim a page, but never heard back from them.

dafman

149 posts

Master Geek

Reply # 647560 28-Jun-2012 12:34
Ok, I checked last night and I was able to log in ok from home, but at work, I still get the same non-connection message. It appears to be linked to my 'username' and 'work ISP' as I have tried other employee's PC and keep getting the same problem (ie. it's not just my PC) - whereas other staff can log in ok to facebook from the work pcs? I'm perplexed.

dafman

149 posts

Master Geek

Reply # 649385 2-Jul-2012 10:07
And now it works ok, so problem over, though none the wiser as to what the issue was.