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Topic # 112163 28-Nov-2012 12:50 Send private message

We have just purchased a house in Churton Park and moved in over the weekend. Prior to moving in, I scheduled an UFB installation for the Monday just gone well in advance and was told Chorus would scope out the neighbourhood prior. I stayed home on the installation Monday and to my excitement 3 Chorus vans pulled up at around 9am with 3 workers eager to get started. However, after about 5 minutes they knocked on the door and said there was some bad news. As my section had been subdivided,  the green fibre box was located at the end of the driveway on the wrong side - they would need to dig up my or the neighbours driveway to get it into the house! They came up with a plan to intercept the fibre running along the front of my house but would require escalation to the 'build team'. 

Anyway, nothing has happened since then - only 2 days I know, but when i say nothing I mean nothing - no update, no contact. Not to sound like a whining teenager, but I do a lot of freelance work in the evenings and my partner works a lot from home as well and having no internet for even 3 days is painful! Just curious to hear if any one else has been in a similar situation? I wonder if its worth getting ADSL on in the interim? How long does it typically take to get an DSL connection put in these days? 




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  Reply # 724890 29-Nov-2012 21:16 Send private message

mroarsome:<snip>. As my section had been subdivided,  the green fibre box was located at the end of the driveway on the wrong side - they would need to dig up my or the neighbours driveway to get it into the house! They came up with a plan to intercept the fibre running along the front of my house but would require escalation to the 'build team'. <snip>

 

Ok here is a basic run down as to what happens (time lines are general timeings and are not specific to your job)

The crew that came to make your connection would have been an installation team, they are only contracted (and therefored payed) to make alterations to the conduits from the Pedistal (Green Box) to your house, inside your property but not to make alterations to the network structure outside of the boundary.

What they would have done, when they found out that the pedistal was not in a position that they could have connected you from, was to have your install job put on hold and provided information back to chorus of the issues

The team that handle these issues @ chorus would have requested a design quote from the local network contractor (may be the same company but not the same people as the install team)

This request would be handled on the priority set by chorus along with all the other minor design jobs in your area. 14days

design approval or rejection would then be done by chorus 7days

if approved - Build quote created and submitted 40days

Build Quote approval or rejection - Chorus 14days

if approved -  resourse (human and material) would be scheduled for the job / permits / locates requested and gained (council and other utility providers) / build job done / reinstament etc . 140days


(During this time you RSP will likely to only be informed that your installation request could not be completed and is on hold for network build )

on competion your instll request wiill be taken off hold (in association with your RSP) then the install job will be sent out to the installation team to come back and connect up to the new pedistal




- in saying all this someone from the build team could turn up tomorrow to do the work and your installation job could be on again next week

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