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65 posts

Master Geek
+1 received by user: 2


  Reply # 972040 22-Jan-2014 07:50 Send private message

alexisj:

I got some confusing, frustrating and sad news from SNAP this morning.  According to their conversations with the Chorus Fibre Provisioning team, the cabinet servicing my property is not built yet, with an undetermined build date. I am still hopeful that this is more a case of confusion than anything else, but hope is somewhat fading.



Given the mixed message, I can't talk directly to Chorus and I'm not convinced Snap got the complicated message across... I wonder if it's worth getting another ISP to look at it. What are your thoughts?  I know for sure that Fibre exists 3 sections down from me on the same side of the road.  That is the last house of the original street. I am the first house in the new development, but there are 2 empty sections between us. I am really hoping the fibre didn't stop at the old houses.  The development has been there for 2 years, with this spec house just unsold.

Anyway, any suggestions for moving forward appreciated.

Regards,
Alexis

77 posts

Master Geek
+1 received by user: 16

Trusted
Chorus
Subscriber

  Reply # 972044 22-Jan-2014 08:17 Send private message

Alexis

I have pushed your details to the Service Delivery Mgr @ Chorus responsible for Snap! And copied to the Customer Svcs Mgr @ Snap! You can expect a followup call from someone today.

^GL




Follow us on our new GZ handle - ChorusNZ




65 posts

Master Geek
+1 received by user: 2


  Reply # 972054 22-Jan-2014 08:37 Send private message

ChorusVan: Alexis

I have pushed your details to the Service Delivery Mgr @ Chorus responsible for Snap! And copied to the Customer Svcs Mgr @ Snap! You can expect a followup call from someone today.

^GL


Thanks.  Much appreciated. Who at Chorus do I write to to recommend your pay rise?

Cheers,
Alexis



65 posts

Master Geek
+1 received by user: 2


  Reply # 972229 22-Jan-2014 13:28 Send private message

Hi,

Thanks to RalphfromSnap & Chorusvan, things seem to be sorted. I'm just waiting to get a booking date and we'll see from there.  I'll let you all know how it finally goes!!

Thanks again to all who've helped.

Cheers,
Alexis

2195 posts

Uber Geek
+1 received by user: 193

Subscriber

  Reply # 972231 22-Jan-2014 13:30 Send private message

Hope it goes well. Wonder why the council hasn't sorted your street numbers yet - bl@@dy slack.

I'm jealous, would love some UFB goodness.

416 posts

Ultimate Geek
+1 received by user: 79


  Reply # 972232 22-Jan-2014 13:31 Send private message

Who do I PM to get UFB on my street? :p



65 posts

Master Geek
+1 received by user: 2


  Reply # 977507 30-Jan-2014 15:35 Send private message

Hi All,

Fibre being installed today

ONT is up and on the wall.  It seems I am the first customer on a cabinet, so some commissioning issues.  Chorus also rather uninterested in some questions, despite Snap telling me they should offer a home networking package.  We'll wait and see about when it works.

Cheers,
Alexis



65 posts

Master Geek
+1 received by user: 2


  Reply # 978284 31-Jan-2014 18:18 Send private message

To give a final answer....


416 posts

Ultimate Geek
+1 received by user: 79


  Reply # 978297 31-Jan-2014 18:25 Send private message

Which speed did you sign up for?



65 posts

Master Geek
+1 received by user: 2


  Reply # 978309 31-Jan-2014 18:35 Send private message

Lorenceo: Which speed did you sign up for?


50/20

Will look at 100/50 if it becomes necessary.  I doubt it makes a difference, but I was first (and currently) only customer on the cabinet.

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