Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



2305 posts

Uber Geek
+1 received by user: 117


Topic # 101778 8-May-2012 19:45 Send private message

As per title, problem first appeared on my iPhone 4S. Messages refused to send. So rebooted, no luck. Reinserted SIM, no luck.

Pulled out some old phones. First a Nokia 6500s-1, the Telecom variant. Nothing changed, message fails to send.
Then tried in a Motorola Flipout, another Telecom phone, and still nothing changed. 

I've been raising issues with them about caller ID on my account because its always coming up as "Private/number withheld/blocked" when calling other people, they said technicians were looking into it for me but their call centre is now closed and I have no way of contacting anyone to sort this out, and if they've half finished the job and left it overnight, I'm seriously gonna up and leave.

What could I try tonight? I was half way through a text convo ><

-Sam
 





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

Create new topic
3151 posts

Uber Geek
+1 received by user: 101

Trusted

  Reply # 621865 8-May-2012 19:56 Send private message

Prob stating the obvious, buy is there credit left in your mobile account?






2305 posts

Uber Geek
+1 received by user: 117


  Reply # 621868 8-May-2012 20:03 Send private message

I went to check my account online, unable to log in.
Tried to check balance on phone, got told my account isn't active.
They've deleted my entire account from the network and I have no credit, no texts, no minutes, no nothing >< Complete idiots.





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

298 posts

Ultimate Geek
+1 received by user: 21

Trusted
Skinny

  Reply # 621934 8-May-2012 22:03 Send private message

tardtasticx: I went to check my account online, unable to log in.
Tried to check balance on phone, got told my account isn't active.
They've deleted my entire account from the network and I have no credit, no texts, no minutes, no nothing >< Complete idiots.


Can you PM me with your phone number please.  I will get it checked out.

cheers

Paul


298 posts

Ultimate Geek
+1 received by user: 21

Trusted
Skinny

  Reply # 621954 8-May-2012 22:27 Send private message

tardtasticx: 
What could I try tonight? I was half way through a text convo ><

-Sam
 


Hi Sam 

Can you try calling 456 on your phone please.  Whilst waiting for your number I got support to have a look and they think yours will be a number that had to be reset today for the CLI issue.  One of the Reps should have called you to talk you through this and to reinstate your credit, which I will be following up in the morning if it hasn't happened.  

Cheers

Paul




2305 posts

Uber Geek
+1 received by user: 117


  Reply # 621957 8-May-2012 22:29 Send private message

LivingSkinny:
tardtasticx: 
What could I try tonight? I was half way through a text convo ><

-Sam
 


Hi Sam 

Can you try calling 456 on your phone please.  Whilst waiting for your number I got support to have a look and they think yours will be a number that had to be reset today for the CLI issue.  One of the Reps should have called you to talk you through this and to reinstate your credit, which I will be following up in the morning if it hasn't happened.  

Cheers

Paul




Yeh I called that number, said my account was active but I received no call today and have no credit on my account apparently, and looks like I'll have to register online for the 3rd time now I believe? 





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

298 posts

Ultimate Geek
+1 received by user: 21

Trusted
Skinny

  Reply # 621980 8-May-2012 23:12 Send private message

tardtasticx:  if they've half finished the job and left it overnight, I'm seriously gonna up and leave.

-Sam
 


Hi Sam

Per PM this should all be fixed now.  Really hope you don't up and leave us.

cheers

Paul





2305 posts

Uber Geek
+1 received by user: 117


  Reply # 621996 8-May-2012 23:26 Send private message

Thanks Paul for sorting that out so late at night, actually didn't expect you guys to read this place this late haha.

All problems appear to be resolved, will try testing caller ID tomorrow and see what happens with that.

You've made me happy by making an effort to fix this so late so I'll be staying for sure :)
Are you guys going to look at getting a 24/7 help desk though? I'd kinda be stuck still if it wasn't for reaching out on Geekzone.






2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx



2305 posts

Uber Geek
+1 received by user: 117


  Reply # 622925 10-May-2012 15:36 Send private message

All sorted. Received another call last night because it still had problems with Caller ID.
Ended up just swapping my Skinny SIM to an XT SIM, putting that in the phone, turning caller ID on, removing XT SIM, put Skinny SIM back in and the option is freely available now to turn on and off, and caller ID confirmed to work.





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

American legal jurisdiction in New Zealand
Created by ajobbins, last reply by ajobbins on 20-Oct-2014 22:53 (22 replies)
Pages... 2


Another Trade Me competitor: SellShed
Created by freitasm, last reply by mattwnz on 20-Oct-2014 15:16 (22 replies)
Pages... 2


Why would Suresignal calls be worse quality than non-Suresignal calls from the same location?
Created by Geektastic, last reply by gzt on 20-Oct-2014 23:43 (39 replies)
Pages... 2 3


Picture resizing on the forum
Created by Jase2985, last reply by freitasm on 18-Oct-2014 13:32 (13 replies)

Internet question...
Created by Geektastic, last reply by Geektastic on 17-Oct-2014 22:59 (40 replies)
Pages... 2 3


Why do people keep thinking National are doing a great job?
Created by sxz, last reply by Geektastic on 20-Oct-2014 23:05 (156 replies)
Pages... 9 10 11


Just bought a TiVo online. No wireless adaptor. Will a standard one work? Or do I need the TiVo one ?
Created by Limerick, last reply by graemeh on 20-Oct-2014 16:03 (11 replies)

iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by alexx on 20-Oct-2014 13:34 (45 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.