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Forums › Skinny › Skinny service totally out? even the website is down?


1 post

Wannabe Geek
Topic # 106530 25-Jul-2012 21:23 Send private message

Skinny service totally out? even the website is down?

I cant make and received any calls now. Anyone has the some problem of just me?

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11 posts

Geek
  Reply # 662039 25-Jul-2012 21:25 Send private message

Same with me.

644 posts

Ultimate Geek
  Reply # 662042 25-Jul-2012 21:29 Send private message

Seems to be affecting many people! At least the many pubescent teenagers moaning and complaining about it on the companies Facebook page.  Seems to have gone up momentarily a little while ago, but now is back down!




Boom new website - http://jamesstringer.co.nz

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43806 posts

Uber Geek

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  Reply # 662043 25-Jul-2012 21:30 Send private message

I don't use Skinny mobile, but their site is now returning 503 (server maintenance).





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183 posts

Master Geek

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Skinny
  Reply # 662050 25-Jul-2012 21:39 Send private message

Dash: Skinny service totally out? even the website is down?

I cant make and received any calls now. Anyone has the some problem of just me?


Hi

Sorry we are having issues - the team are all working flat out to bring it back as soon as possible.

Regards

Paul


192 posts

Master Geek
  Reply # 662052 25-Jul-2012 21:47 Send private message

Funny that.

Last time skinny was having issues with facebook, couldn't go onto just fb, but every other sites worked fine. Called CSR and she said they will reimburse me for lost data because all I use my phone is for fb and I had heaps of unused data.

Next thing I do not hear back at all. I emailed them enquiring about it, they require exact details of time and who advised me about reimbursing etc. I don't keep track of these things and I'm very busy from 7am and back home 9:30pm, really do not have time to go through my call history and get the exact time I called etc.

Since all the service is down and is affecting everyone I'm not going to moan about how I couldn't bid on a trademe item I've been watching for last whole week and ended just before or that my sister was waiting to get picked up and i couldn't call/text her letting her know I was running late. 

Hopefully issues are sorted asap. 

183 posts

Master Geek

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Skinny
  Reply # 662095 25-Jul-2012 22:44 Send private message

LivingSkinny:
Dash: Skinny service totally out? even the website is down?

I cant make and received any calls now. Anyone has the some problem of just me?


Hi

Sorry we are having issues - the team are all working flat out to bring it back as soon as possible.

Regards

Paul



Hi - We're back up and running and very sorry for causing issues cheers Paul

2 posts

Wannabe Geek
  Reply # 662300 26-Jul-2012 12:14 Send private message

Hi Paul,

I cannot login to my account and never received any password reset emails.

Does anyone else have this problem?

183 posts

Master Geek

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Skinny
  Reply # 662303 26-Jul-2012 12:25 Send private message

patrickslee: Hi Paul,

I cannot login to my account and never received any password reset emails.

Does anyone else have this problem?


Hi

I just popped round and asked the reps and we aren't having any complaints on this.  I suggest you give them a call 0800 4 SKINNY (0800 475 4669).  We've got one issue on the to do list which is that the secret question is case dependent and that causes problems with resets sometimes.

Cheers

Paul.

2 posts

Wannabe Geek
  Reply # 662316 26-Jul-2012 12:35 Send private message

LivingSkinny:
patrickslee: Hi Paul,

I cannot login to my account and never received any password reset emails.

Does anyone else have this problem?


Hi

I just popped round and asked the reps and we aren't having any complaints on this.  I suggest you give them a call 0800 4 SKINNY (0800 475 4669).  We've got one issue on the to do list which is that the secret question is case dependent and that causes problems with resets sometimes.

Cheers

Paul.


Thanks Paul. Will do that.

86 posts

Master Geek
  Reply # 663224 28-Jul-2012 11:35 Send private message

Both Wife's and my skinny phone unable to make calls...

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