Internet outage since yesterday evening

Forums › Skinny › Internet outage since yesterday evening

everybodylovesfebs

192 posts

Master Geek

Topic # 107426 11-Aug-2012 09:04

everybodylovesfebs

192 posts

Master Geek

Reply # 670908 11-Aug-2012 09:07
Anyone else experiencing problems? I'm in chch and haven't been able to use 3g or any sort. Waiting for skinny support to open to lodge issue

johnr

13479 posts

Uber Geek

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Vodafone NZ

Subscriber

Reply # 670913 11-Aug-2012 09:26
You could try FaceBook Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

mattbush

410 posts

Ultimate Geek

Reply # 670934 11-Aug-2012 10:19
same problem here...and not the first time its happened either

consolation

65 posts

Master Geek

Reply # 670937 11-Aug-2012 10:34
out since yesterday evening, really annoying as at the moment skinny is my only data connection. Seems like it happens every week now... last time they gave us an extra 5k texts, talk about meaningless. I've already got your 2k plan, which is effectively unlimited, and surely given that the account spends most money on data they can automate their "sorry we suck" bribe to give the account holder something useful? I drove from Dunedin to Queenstown this morning, nary a byte anywhere. No tweet, message or note on the website about the problem...

mattbush

410 posts

Ultimate Geek

Reply # 670941 11-Aug-2012 10:46
seems to be working again now....still not good enough

Zeon

2433 posts

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Subscriber

Reply # 670942 11-Aug-2012 10:57
mattbush: seems to be working again now....still not good enough Maybe try another provider?

consolation

65 posts

Master Geek

Reply # 670943 11-Aug-2012 11:09
working again... @zeon, if you have 850/2100 phone your only choices are xtra/skinny or 2º. 2º has shocking speeds were I'm @, and drops to 2G all the time. So, really, there's only one viable provider... But, 2º is starting to look better and better. even with their craptacular network.

mattbush

410 posts

Ultimate Geek

Reply # 670950 11-Aug-2012 11:21
Zeon: mattbush: seems to be working again now....still not good enough Maybe try another provider? Skinny is actually XT so I dont quite understand why Skinny can go down and not XT...maybe Vodafone will come up with a good deal for all their Telstra customers soon :P

johnr

13479 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 670951 11-Aug-2012 11:23
mattbush: Zeon: mattbush: seems to be working again now....still not good enough Maybe try another provider? Skinny is actually XT so I dont quite understand why Skinny can go down and not XT...maybe Vodafone will come up with a good deal for all their Telstra customers soon :P Skinny has it's own backend elements as I understand like IN , MMSC , SMSC , Voicemail platform Skinny quote me if I am incorrect Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

LivingSkinny

183 posts

Master Geek

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Skinny

Reply # 670952 11-Aug-2012 11:25
consolation: working again... @zeon, if you have 850/2100 phone your only choices are xtra/skinny or 2Âº. 2Âº has shocking speeds were I'm @, and drops to 2G all the time. So, really, there's only one viable provider... But, 2Âº is starting to look better and better. even with their craptacular network. Hi it is back now. As the new kid on the block we are still fine tuning some of our processes and systems but we've identified what happened and are putting plans in place to stop it happening again. Cheers Paul.

consolation

65 posts

Master Geek

Reply # 670962 11-Aug-2012 11:57
It would be nice if you could let you customers know... So we don't waste time trying to fix things at our end.