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18 posts

Geek


Topic # 109981 1-Oct-2012 11:18 Send private message

I have an iPhone 4 and my girlfriend has a 4S. We've got the latest carrier settings, good 3G reception, and the majority of the time internet works great.

However, every few days or so, 3G internet will completely stop working for one of us. The only way to fix it is to turn airplane mode on and off again, or reboot the phone. Then it will immediately start to work again. When it's not working, reception is still great and the 3G symbol still shows in the status bar - phone calls and regular txt messages all work. However, data networking requests all immediately fail. Loading a webpage in a browser tells you that the site is unreachable, and no iMessages can be sent or received. It's almost as if the data network has kicked the phone off the network, but re-establishing a connection from scratch fixes it.

I was previously on Telecom and 2degrees and this never happened. I know Skinny piggybacks off the Telecom cellular network, but as I understand they're using separate networking systems on the back-end. It's highly annoying when you realise you haven't been receiving iMessages for hours with no indication that anything was wrong.

I've been with Skinny since they launched, and was hoping this was a tech issue that would eventually be resolved, but I'm thinking about switching providers if I can't find a resolution.

Is anyone else experiencing this, or can someone from Skinny please comment?

Thanks!

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35 posts

Geek


  Reply # 694564 1-Oct-2012 23:08 Send private message

Yep, same thing happened to us in Dunedin a couple of weeks ago. I was using my iPhone & Skinny as personal hotspot & it dropped out a couple times a day. It happened in our motel room near the Octagon & signal was always strong. We are both on Skinny & like it. Would like it more if they could sort out net code with ASB.


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Skinny

  Reply # 694656 2-Oct-2012 09:50 Send private message

shazbot: I have an iPhone 4 and my girlfriend has a 4S. We've got the latest carrier settings, good 3G reception, and the majority of the time internet works great.

However, every few days or so, 3G internet will completely stop working for one of us. The only way to fix it is to turn airplane mode on and off again, or reboot the phone. Then it will immediately start to work again. When it's not working, reception is still great and the 3G symbol still shows in the status bar - phone calls and regular txt messages all work. However, data networking requests all immediately fail. Loading a webpage in a browser tells you that the site is unreachable, and no iMessages can be sent or received. It's almost as if the data network has kicked the phone off the network, but re-establishing a connection from scratch fixes it.

I was previously on Telecom and 2degrees and this never happened. I know Skinny piggybacks off the Telecom cellular network, but as I understand they're using separate networking systems on the back-end. It's highly annoying when you realise you haven't been receiving iMessages for hours with no indication that anything was wrong.

I've been with Skinny since they launched, and was hoping this was a tech issue that would eventually be resolved, but I'm thinking about switching providers if I can't find a resolution.

Is anyone else experiencing this, or can someone from Skinny please comment?

Thanks!


Yes we are investigating an issue that appears to make the data sessions go to 'sleep' even though the coverage and other connectivity are all fine. The issue stems from what appears to be a timing issue. Due to the intermittent nature of the fault it is taking longer than we would like to fix. Please bear with us while we get this resolved.  

If you are experiencing this a lot and are happy to be involved then please PM me with your phone details and ideally a date/time when it happens and we'll use you as a test case. 

Cheers

Paul



18 posts

Geek


  Reply # 695307 3-Oct-2012 08:38 Send private message

Thanks, Paul. I've DM'd you.

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