Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




528 posts

Ultimate Geek
+1 received by user: 37


Topic # 110894 18-Oct-2012 14:24 Send private message

Hi,

A while back, shortly after skinny launched, but I can't remember exactly when, I purchased a Skinny phone from Dick Smith.  Admittedly it is just for emergency purposes for when I travel outside the 2degrees coverage area.  The box came with the phone (U2800) and the SIM - this is the only skinny SIM that we have and the phone and the SIM were purchased at the same time.

After you have had the phone for 9 months you are supposed to be able to unlock the phone for free.  I wanted to do this so that I could use a local SIM when I travel to Australia next week.  When I login to the Skinny website I can see that I was making calls in January of this year, but it won't let me unlock the phone for free.

I called Skinny support and was basically told that the online tool was correct.  He could see that I had made calls in January, but said that it could be from a different phone, and he couldn't see that the phone that I wanted to unlock was the one I used the SIM in.  I told him that I had the box with both the SIM number and IEMI number on them which shows that I bought the SIM and the phone at the same time, and that I could email a photo if he liked.

He said that he would see what he could do and ring me back.  Still waiting (about 3 hours later) for the call back.

Anyone else had unlocking issues with Skinny?

Create new topic


528 posts

Ultimate Geek
+1 received by user: 37


  Reply # 703103 18-Oct-2012 17:50 Send private message

Update: have been rung back and been given an unlock code. Will try it tomorrow.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Windows 10 News - 22 Jan
Created by Regs, last reply by Brumfondl on 26-Jan-2015 22:27 (110 replies)
Pages... 6 7 8


Spark customers get Lightbox free for 12 months
Created by freitasm, last reply by nyquist on 25-Jan-2015 10:24 (128 replies)
Pages... 7 8 9


Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by joker97 on 26-Jan-2015 19:15 (83 replies)
Pages... 4 5 6


Help me choose a new wagon for the family (and me)
Created by Disrespective, last reply by Disrespective on 24-Jan-2015 12:24 (74 replies)
Pages... 3 4 5


How (not) to run a hotel
Created by MikeAqua, last reply by BTR on 26-Jan-2015 16:06 (68 replies)
Pages... 3 4 5


Negative gearing question?
Created by edwinprakash, last reply by logo on 23-Jan-2015 14:42 (69 replies)
Pages... 3 4 5


Police above the law ?
Created by heylinb4nz, last reply by MikeAqua on 26-Jan-2015 14:27 (116 replies)
Pages... 6 7 8


Best place to buy mid-level laptop with SSD?
Created by SumnerBoy, last reply by joker97 on 26-Jan-2015 14:55 (62 replies)
Pages... 3 4 5



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.