National Bank online code not working with Skinny

Forums › Skinny › National Bank online code not working with Skinny

AKLWestie

225 posts

Master Geek

Topic # 99578 22-Mar-2012 10:14
Hi all, My wife ported her Vodafone number to Skinny many weeks ago. Now we found a problem: she cannot receive online code from the National Bank so she cannot do online payment. She is using a Skinny Nokia C-01 phone We have an oversea visitor experiencing the same problem. She is using a Skinny number and cannot get the online code to be sent to her iPhone 4. Any ideas about what went wrong? When can this be fixed? This is annoying. Thanks!

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132 posts

Master Geek

Subscriber

Reply # 598536 22-Mar-2012 10:16
At the risk of asking a stupid question, have you reported this issue to the Bank?

IlDuce

769 posts

Ultimate Geek

Reply # 598561 22-Mar-2012 10:38
Ditto with Kiwibank. I don't use text banking so not a problem to me, but friends on Skinny have passed comment their ported numbers aren't receiving the messages.

johnr

13478 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 598563 22-Mar-2012 10:39
Best idea is to contact the bank as they will use a 3rd party vendor for the SMS codes Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

Monza

86 posts

Master Geek

Reply # 598679 22-Mar-2012 14:40
Have added these issues to bug list thread http://www.geekzone.co.nz/forums.asp?forumid=137&topicid=98680

openmedia

1338 posts

Uber Geek

Trusted

Reply # 598755 22-Mar-2012 17:45
Yeah contact national bank as it is their issue. I'm surprised that as a Psudo MVNO that txts don't just work, but it might be the case that the Telecom SMS connections won't take messages for Skinny numbers Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

johnr

13478 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 598773 22-Mar-2012 18:13
Skinny has it's own HOC code Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

LivingSkinny

183 posts

Master Geek

Trusted

Skinny

Reply # 598918 23-Mar-2012 09:22
AKLWestie: Hi all, My wife ported her Vodafone number to Skinny many weeks ago. Now we found a problem: she cannot receive online code from the National Bank so she cannot do online payment. She is using a Skinny Nokia C-01 phone We have an oversea visitor experiencing the same problem. She is using a Skinny number and cannot get the online code to be sent to her iPhone 4. Any ideas about what went wrong? When can this be fixed? This is annoying. Thanks! Hi I've got this on the list to get fixed and will post when I have more info.

AKLWestie

225 posts

Master Geek

Reply # 603629 2-Apr-2012 10:29
Hi skinny, any update on this one?

LivingSkinny

183 posts

Master Geek

Trusted

Skinny

Reply # 604029 2-Apr-2012 17:27
AKLWestie: Hi skinny, any update on this one? Not really sorry, I do have someone working on the design to get this working but we don't have a timeline yet I'm afraid. I'll post an update when we have a solution.

AKLWestie

225 posts

Master Geek

Reply # 621883 8-May-2012 20:27
Hi Mr Skinny Are you guys closer to a solution? Thanks!

LivingSkinny

183 posts

Master Geek

Trusted

Skinny

Reply # 621950 8-May-2012 22:22
AKLWestie: Hi Mr Skinny Are you guys closer to a solution? Thanks! This issue impacts the receipt of text messages from Application Service Providers who typically use short codes. These do not follow the same path as regular text messages and whilst Skinny uses the XT network we have our own systems beyond that. We have a solution agreed that is now going through the process to implement. However once we have that in place and tested we have to work with the Application Service Providers so that they know where to send the messages. We will prioritise these for example with Youth Line and Banking at the top of the list. So whilst we are getting closer to a solution, it is still likely to be a month away. I can only apologise for the inconvenience it causes. You can believe it has my full attention though as Mrs LivingSkinny complains bitterly that she isn't receiving her New World coupons.

Zeon

2433 posts

Uber Geek

Trusted

Subscriber

Reply # 621958 8-May-2012 22:30
LivingSkinny: You can believe it has my full attention though as Mrs LivingSkinny complains bitterly that she isn't receiving her New World coupons. Probably why she's SKINNY

Monza

86 posts

Master Geek

Reply # 631790 29-May-2012 08:10
LivingSkinny: AKLWestie: Hi Mr Skinny Are you guys closer to a solution? Thanks! This issue impacts the receipt of text messages from Application Service Providers who typically use short codes. These do not follow the same path as regular text messages and whilst Skinny uses the XT network we have our own systems beyond that. We have a solution agreed that is now going through the process to implement. However once we have that in place and tested we have to work with the Application Service Providers so that they know where to send the messages. We will prioritise these for example with Youth Line and Banking at the top of the list. So whilst we are getting closer to a solution, it is still likely to be a month away. I can only apologise for the inconvenience it causes. You can believe it has my full attention though as Mrs LivingSkinny complains bitterly that she isn't receiving her New World coupons. ASB updated thier smartphone app (both Android and iPhone) over the weekend, it now requires a netcode to be smsed to you to login for the first time. The sms netcode never arrives, rang ASB to see if there was a work around but no such luck. Any update on when this will be fixed?

LivingSkinny

183 posts

Master Geek

Trusted

Skinny

Reply # 631880 29-May-2012 11:01
Monza: LivingSkinny: AKLWestie: Hi Mr Skinny Are you guys closer to a solution? Thanks! This issue impacts the receipt of text messages from Application Service Providers who typically use short codes. These do not follow the same path as regular text messages and whilst Skinny uses the XT network we have our own systems beyond that. We have a solution agreed that is now going through the process to implement. However once we have that in place and tested we have to work with the Application Service Providers so that they know where to send the messages. We will prioritise these for example with Youth Line and Banking at the top of the list. So whilst we are getting closer to a solution, it is still likely to be a month away. I can only apologise for the inconvenience it causes. You can believe it has my full attention though as Mrs LivingSkinny complains bitterly that she isn't receiving her New World coupons. ASB updated thier smartphone app (both Android and iPhone) over the weekend, it now requires a netcode to be smsed to you to login for the first time. The sms netcode never arrives, rang ASB to see if there was a work around but no such luck. Any update on when this will be fixed? No date yet I'm afraid - it has proven to be more complex than originally thought but the team are still focussed on it as a priority (along with MMS).

Monza

86 posts

Master Geek

Reply # 633080 31-May-2012 08:46
Thanks. Look forward to getting all these little niggles worked out so can get friends/co-workers signed up to Skinny too.

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