Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



40 posts

Geek
+1 received by user: 1


Topic # 103461 7-Jun-2012 13:15 Send private message

I'm currently on the Vodafone Red network and the transition to Fyx has so far posed some significantly annoying challenges. The Fyx payment model is fantastic and long overdue in the market but the process of moving has so far required over 12 phone calls to 3 different ISP / phone companies and well over an elapsed hour on hold (mainly waiting for Vodafone).

So, things that I would have liked to have known before starting the transition to Fyx from Vodafone.

1) Your phone line needs to be connected to the Telecom wholesale network. Even closing the Vodafone broadband account and keeping Vodafone as the phone provider isn't sufficient for Fyx if you are still in the Vodafone Red network zone. This is because the phone line connection will still go to Vodafone hardware which can't be controlled by Fyx. I'm currently in the process of moving to Telecom for the phone line and will then use Fyx for broadband. There are probably other phone providers that use Telecom hardware but $41 for a bare phone line seemed pretty reasonable. Telecom even waived the transfer fee. Alternatively you can pay the extra $$ for a naked Fyx broadband connection but that no longer makes the price point attractive if you are also paying for a phone line.

2) Don't cancel your broadband until your phone line has in fact moved over to Telecom hardware. It might take up to 3 business days to transfer from your current phone line provider to one that uses Telecom hardware in the exchange / cabinet (assuming you want to keep the same phone number). I came very close to being without internet for 5 days.

According to the support staff at Fyx this is also a problem for any Orcon customers that are connected to Orcon hardware. Probably also an issue for any internet provider with their own DSLAMs, e.g. perhaps also Telstra.

A bit disappointed that moving between ISPs is still pretty painful for the consumer. Here's hoping that the Fyx broadband speeds are at least as good as Vodafone...


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4720 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 637305 7-Jun-2012 13:21 Send private message

dteirney:
A bit disappointed that moving between ISPs is still pretty painful for the consumer.


Damn right.  Even with the move to try and free all this up in the market place, the fact remains that it's touch and go.  Actually to the point that many people are prepared to keep paying the extra $10 or so a month just because it's actually working for them now. 

Having intermediate companies in the mix just makes it harder, as in Phone provider, internet provider and presumably Chorus (?) doing the physical exchange stuff in the middle gives them all opportunity to point the finger at each other when it doesn't go smoothly.

3bit.com
5802 posts

Uber Geek
+1 received by user: 129

Moderator
Trusted
Subscriber

  Reply # 637329 7-Jun-2012 14:13 Send private message

Moving ISPs is the devil.  You really need to know what you're doing, and how the process works, otherwise it all ends in tears, as you've experienced.

Hopefully it's all downhill from here. Good luck.




2945 posts

Uber Geek
+1 received by user: 159

Trusted
Subscriber

  Reply # 637340 7-Jun-2012 14:32 Send private message

Why not move to VFX for phone (VOIP). When the number is transferred from Vodafone they will switch you to naked DSL and then you just need to move internet to Fyx. Will also be heaps cheaper.





3bit.com
5802 posts

Uber Geek
+1 received by user: 129

Moderator
Trusted
Subscriber

  Reply # 637368 7-Jun-2012 15:22 Send private message

Zeon: Why not move to VFX for phone (VOIP). When the number is transferred from Vodafone they will switch you to naked DSL and then you just need to move internet to Fyx. Will also be heaps cheaper.


If the number is ported, broadband on that line will be lost.




861 posts

Ultimate Geek
+1 received by user: 8

Trusted
Subscriber

  Reply # 637374 7-Jun-2012 15:27 Send private message

nate:
Zeon: Why not move to VFX for phone (VOIP). When the number is transferred from Vodafone they will switch you to naked DSL and then you just need to move internet to Fyx. Will also be heaps cheaper.


If the number is ported, broadband on that line will be lost.


That is the case with Telecom, but not if you are on the Red Network.
If on the Red Network they will just migrate you to naked DSL.




Hmmmm



40 posts

Geek
+1 received by user: 1


  Reply # 637437 7-Jun-2012 17:08 Send private message

More drama. I've just sorted out everything with Telecom and found out that there could be up to a 48 hour delay between them pulling the pin on the existing Vodafone connection and the port showing up so the new ISP (Fyx) can setup the broadband connection.

3) Expect to be without internet for at least 2 days...

Looks like moving to a VOIP solution with naked broadband is definitely the way to go to avoid this nightmare with dealing with phone providers. I'm a bit of a VOIP newbie though so will have to do some research. Guess I'll look at options for what that involves over the weekend while I've still got internet.

6865 posts

Uber Geek
+1 received by user: 320


  Reply # 637441 7-Jun-2012 17:15 Send private message

dteirney: More drama. I've just sorted out everything with Telecom and found out that there could be up to a 48 hour delay between them pulling the pin on the existing Vodafone connection and the port showing up so the new ISP (Fyx) can setup the broadband connection.

3) Expect to be without internet for at least 2 days...

Looks like moving to a VOIP solution with naked broadband is definitely the way to go to avoid this nightmare with dealing with phone providers. I'm a bit of a VOIP newbie though so will have to do some research. Guess I'll look at options for what that involves over the weekend while I've still got internet.


Is this all to do with unbundling? eg you are using Vodafones own hardware in the exchange.

I have never had any problems moving ISP, nor any downtime, but that would all be on the telecom/chorus network.

So it sounds like the real problem is coordinating those ISP that have their own equipment in the exchange, if you need to move between them.

2 days is a long time to be without the internet in this day and age, although it is good to have some redunancy, such as 3g wireless.

2439 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 637457 7-Jun-2012 17:45 Send private message

cisconz:
nate:
Zeon: Why not move to VFX for phone (VOIP). When the number is transferred from Vodafone they will switch you to naked DSL and then you just need to move internet to Fyx. Will also be heaps cheaper.


If the number is ported, broadband on that line will be lost.


That is the case with Telecom, but not if you are on the Red Network.
If on the Red Network they will just migrate you to naked DSL.

If you're on the Red Network, aren't you on LLU?  LLU is physically incompatible with Fyx, so that would not work.  I asked Fyx about this and they said that they can actually provide a Naked connection for a bit more.



40 posts

Geek
+1 received by user: 1


  Reply # 637467 7-Jun-2012 18:09 Send private message

Kyanar: If you're on the Red Network, aren't you on LLU?  LLU is physically incompatible with Fyx, so that would not work.  I asked Fyx about this and they said that they can actually provide a Naked connection for a bit more.


Correct, you cannot use a Red Network connection with Fyx without choosing the Naked DSL option. Paying another $20 a month for naked DSL made Fyx more expensive than my current plan with my guestimated usage.

That's why I started down this mission to move to Telecom so I can move to Fyx (not just for purely financial reasons mind you). It's been such a pain though that I'm going to look at just getting a naked DSL solution and moving to VOIP.

7644 posts

Uber Geek
+1 received by user: 254

Trusted
Subscriber

  Reply # 637471 7-Jun-2012 18:13 Send private message

Given most homes have two pairs in the phone cable to the house you could have got naked dsl from Fyx provisioned on the 2nd line.

It's very easy if you are moderately DIY savy to switch your internal phone wiring to connect to the 2nd pair instead of the 1st pair at the ETP where the line enters your house.

Once that's done arrange to cancel the Vodafone service.



40 posts

Geek
+1 received by user: 1


  Reply # 640304 13-Jun-2012 17:08 Send private message

Bah, now I've finally got the Telecom connection all setup and Fyx can finally "see" the connection it's going to be another 1-3 working days to setup the "new connection" because it's not considered a "transfer" any more. When I last talked with Fyx support they said they should be able to switch it all on once they could see the connection so I'm really confused as to where this extra 1-3 business days came from.

4) Be prepared to be without internet for 3-5 business days depending on how lucky you are with timing of the work being done.

If I'm lucky it will all be connected up tomorrow. If it isn't my girlfriend is going to be seriously pissed. She's already asking why on earth we needed to change after one night without internet.

If you are brave enough to make the change see if Telecom can call you as soon as the line should be visible to an ISP and then call Fyx straight away to reduce the time without a "connected to the internet" light on your modem.



40 posts

Geek
+1 received by user: 1


  Reply # 640310 13-Jun-2012 17:21 Send private message

Things I don't understand.

1) When I signed up to move from Orcon to Vodafone (years ago) I don't recall there being any delay at all. One morning I was with Orcon and that afternoon I was with Vodafone (including moving everything to their hardware).

2) Why is switching Power companies easier.


Also, Murphy's law (or some similar law is well in effect)

1) My existing Vodafone plan got bumped up another 20Gb (to 80Gb) the day before I got cut off. That now makes the price point swing Vodafones way. If it wasn't for their transparent DNS proxy mangling I would have been better off with them.

2) The day I sorted out the connection with Telecom, Orcon rang me and offered me $75 for 90Gb of data per month on their Genius plan + 1000Gb of overage for the next x years). If there was an easy way to have an alarm work without a POTS phone line that might have been a goer. And I still like the fact that a phone line works without power.


28 posts

Geek


  Reply # 640378 13-Jun-2012 20:08 Send private message

I might be able to help

A few years ago when you switched, there was one exchange, one set of equipment in that exchange and one copper cable. One end was plugged into your house and one was plugged into the equipment in the exchange. The power companies/system still operates like this.

It all changed for the ISP's. You still have one cable (i know, i know, there is probably more, but for the sake of the explanation ...), and one exchange, but a bunch of different companies equipment in that exchange.

To switch your broadband from one company to another, it now takes someone to physically go to that exchange and move the cable from one thingy to another thingy. A lot more effort. Now, imagine that you have to negotiate that process between organisations that compete, and with the work done by a company that may not even be a winning or a loosing party.

It's amazing that is goes as smoothly as it does, but it does take longer.

Its not like this all the time, only if you are moving to or from a company that has their own equipment.

Then there is the issue of the actual phone service ... moving to FYX who doesn't provide a dial tone creates a new set of dilemma, but don't worry, we are working on it ;)


59 posts

Master Geek


  Reply # 644867 22-Jun-2012 17:56 Send private message

I have just had the most painless switch from Telstra to Fyx. Goodbye and good ridance to over priced internet and phone and totally sh#t service. Warning to Vodafone if you buy these idiots you will pick up a lot of angry customers to add to your collection of angry customers...



40 posts

Geek
+1 received by user: 1


  Reply # 646620 26-Jun-2012 20:13 Send private message

Probably worth noting that if you already have a marginal sync rate then maybe reconsider before moving to Telecom / Chorus as the main DSL provider for FYX. With Vodafone I had a 6dB SNR margin setting for our port to eek out an 8Mbit sync rate. Telecom / Chorus only go down to 12dB for the SNR margin which massively impacts a connection that is already marginal.

Now we are stuck with a connection rate that can't even stream 1080p if that's the only thing our internet connection is trying to do.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Lightbox press event release
Created by freitasm, last reply by keriboi on 1-Aug-2014 11:41 (106 replies)
Pages... 6 7 8


New Mobile plans coming?
Created by nunasdream, last reply by Demeter on 1-Aug-2014 11:07 (79 replies)
Pages... 4 5 6


Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


2010 Honda Jazz, Suzuki Swift - which has higher maintenance cost?
Created by joker97, last reply by jonathan18 on 31-Jul-2014 10:47 (76 replies)
Pages... 4 5 6


2 x PS4s to give away. Geekzone members only.
Created by BigPipeNZ, last reply by bjorn on 31-Jul-2014 15:43 (72 replies)
Pages... 3 4 5


Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by DonGould on 29-Jul-2014 21:57 (93 replies)
Pages... 5 6 7


VF, why you lie to me?
Created by kenkeniff, last reply by TimA on 31-Jul-2014 23:52 (69 replies)
Pages... 3 4 5


"keyless" keys - questions
Created by joker97, last reply by MadEngineer on 30-Jul-2014 22:02 (35 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.