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371 posts

Ultimate Geek


Topic # 109214 14-Sep-2012 22:18 Send private message

We've been on the Maxnet unlimited plan for about 6 months now, and until now it's been fine.  But this week during the evenings the bandwidth has dropped from about 14 Mbps to 2 Mbps, and then is back to normal in the morning.

I tried to call their support this morning, but gave up after 15 mins on hold and constantly being told I was first in the queue.

 What is going on at Maxnet???  This is more than a little worrying given the recent takeover by Vocus.




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  Reply # 686237 14-Sep-2012 22:35 Send private message

good to know about this. i have been thinking about maxnet unlimited plan for online backup.







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Ultimate Geek


  Reply # 686378 15-Sep-2012 11:50 Send private message

I got through to tech support this morning and they did a port reset.  At 11:45 on a Saturday morning download is about 11 Mbps but ping is 70 ms!  Obviously still not right.

And why does SpeedTest think that we're in the Marlborough Sounds when we live in Auckland???




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  Reply # 686382 15-Sep-2012 12:02 Send private message

w2krules: And why does SpeedTest think that we're in the Marlborough Sounds when we live in Auckland???


Because Speedtest uses a database that maps IP addresses to ISPs. Sometimes they use the ISP town/city as the reference. It's not meant to be an exact science with GPS accuracy.







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Ultimate Geek


  Reply # 686422 15-Sep-2012 13:23 Send private message

freitasm:
w2krules: And why does SpeedTest think that we're in the Marlborough Sounds when we live in Auckland???


Because Speedtest uses a database that maps IP addresses to ISPs. Sometimes they use the ISP town/city as the reference. It's not meant to be an exact science with GPS accuracy.


Point taken, but Maxnet are based in Auckland so you'd expect that to be the IP address default.




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  Reply # 686426 15-Sep-2012 13:33 Send private message

Does it really matter?






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Ultimate Geek


  Reply # 686453 15-Sep-2012 15:09 Send private message

johnr: Does it really matter?

No, just curious.




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371 posts

Ultimate Geek


  Reply # 687874 18-Sep-2012 20:13 Send private message

w2krules: I got through to tech support this morning and they did a port reset.  At 11:45 on a Saturday morning download is about 11 Mbps but ping is 70 ms!  Obviously still not right.

And why does SpeedTest think that we're in the Marlborough Sounds when we live in Auckland???


Everything seems back to normal now.  Thanks Maxnet.

BTW their retail arm is still branded Maxnet, not Vocus.




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