Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



48 posts

Geek
+1 received by user: 1

Subscriber

Topic # 116299 24-Apr-2013 14:15 Send private message

So i decided to give Fyx a try from my current provider, the current provider is compass, i have a naked broadband connection.

so the first time i tried swapping over to fyx i didnt use an ASID number just my address, the transfer was rejected, im told that i dont have any lines (after ringing and talking to the fyx helpdesk).

so i get the ASID number from compass (i have rung back and checked to make sure it is correct)
and get it resubmitted and it is rejected again for the same reason?? (and i was told the ASID number is not valid...) 16229361XX

the last helpdesk guy i talked to wants to install another line at the place im at.... as clearly i dont have one, or its not managed by telecom but i do and well its a normal naked broadband connection.

how can i get fyx and not be told to install another line when i dont need one???
i have rechecked the ASID number with compass and its correct...

and being told i dont have a line is very unhelpful, or maybe he is not explaining himself very well to me ?

what shall i do to get it sorted ?

Create new topic
2015 posts

Uber Geek
+1 received by user: 276

Trusted
Subscriber

  Reply # 806569 28-Apr-2013 02:46 Send private message

While there are many reasons a churn could fail, they can all be worked through. If you haven't had it sorted out already ,drop me a PM with your details and I'll get someone to get that order sorted.

Cheers



48 posts

Geek
+1 received by user: 1

Subscriber

  Reply # 806749 28-Apr-2013 15:54 Send private message

its all good i gave up and am going with Vodafone

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

How good is your general Science Knowledge?
Created by Aredwood, last reply by floydbloke on 31-Oct-2014 22:08 (35 replies)
Pages... 2 3


Government Limos
Created by networkn, last reply by Bung on 31-Oct-2014 12:39 (94 replies)
Pages... 5 6 7


Snap refuses to replace faulty gear
Created by Brendan, last reply by MadEngineer on 28-Oct-2014 19:07 (92 replies)
Pages... 5 6 7


Shutup and take my money (via NFC on my mobile phone)
Created by sxz, last reply by richms on 31-Oct-2014 21:53 (23 replies)
Pages... 2


Sky will be 'upgrading software' of My Sky to connect to internet. What does that mean?
Created by Geektastic, last reply by hio77 on 31-Oct-2014 19:14 (23 replies)
Pages... 2


OneDrive code giveaway - go!
Created by freitasm, last reply by jonathan18 on 31-Oct-2014 21:57 (22 replies)
Pages... 2


Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by joker97 on 28-Oct-2014 17:13 (123 replies)
Pages... 7 8 9


Uber: a cheaper taxi ride?
Created by kingdragonfly, last reply by livisun on 31-Oct-2014 14:47 (34 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.