Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



48 posts

Geek
+1 received by user: 1

Subscriber

Topic # 116299 24-Apr-2013 14:15 Send private message

So i decided to give Fyx a try from my current provider, the current provider is compass, i have a naked broadband connection.

so the first time i tried swapping over to fyx i didnt use an ASID number just my address, the transfer was rejected, im told that i dont have any lines (after ringing and talking to the fyx helpdesk).

so i get the ASID number from compass (i have rung back and checked to make sure it is correct)
and get it resubmitted and it is rejected again for the same reason?? (and i was told the ASID number is not valid...) 16229361XX

the last helpdesk guy i talked to wants to install another line at the place im at.... as clearly i dont have one, or its not managed by telecom but i do and well its a normal naked broadband connection.

how can i get fyx and not be told to install another line when i dont need one???
i have rechecked the ASID number with compass and its correct...

and being told i dont have a line is very unhelpful, or maybe he is not explaining himself very well to me ?

what shall i do to get it sorted ?

Create new topic
2089 posts

Uber Geek
+1 received by user: 294

Trusted
Subscriber

  Reply # 806569 28-Apr-2013 02:46 Send private message

While there are many reasons a churn could fail, they can all be worked through. If you haven't had it sorted out already ,drop me a PM with your details and I'll get someone to get that order sorted.

Cheers



48 posts

Geek
+1 received by user: 1

Subscriber

  Reply # 806749 28-Apr-2013 15:54 Send private message

its all good i gave up and am going with Vodafone

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Why does Lightbox have a suicide wish?
Created by dafman, last reply by Wade on 4-Mar-2015 21:45 (109 replies)
Pages... 6 7 8


Galaxy s6 announcement and owners thread
Created by Shoes2468, last reply by jeffnz on 5-Mar-2015 18:33 (102 replies)
Pages... 5 6 7


Considering Snap - do you rate them?
Created by gsmithnz, last reply by deadlyllama on 5-Mar-2015 22:15 (38 replies)
Pages... 2 3


Whats your USB charging solution?
Created by macuser, last reply by Journeyman on 4-Mar-2015 17:52 (37 replies)
Pages... 2 3


Recommendations for store bought gaming hard drive for $1500
Created by DebP, last reply by DebP on 5-Mar-2015 21:54 (17 replies)
Pages... 2


Privacy concerns on returning faulty microSDXC
Created by dpw, last reply by andrewbnz on 3-Mar-2015 22:41 (34 replies)
Pages... 2 3


In New Zealand: external tuner which can get EPG?
Created by kingdragonfly, last reply by freitasm on 5-Mar-2015 18:51 (16 replies)
Pages... 2


HTC One M9 (2015) Announcement and Discussion
Created by Dingbatt, last reply by Dingbatt on 3-Mar-2015 22:25 (48 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.