Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


42 posts

Geek


  Reply # 805089 24-Apr-2013 18:55 Send private message

RalphFromSnap: Hi ignishin

We are currently reviewing our ETF fees for DSL broadband, but if you would like to signup to us we are happy to waive all ETF's (just give us 30 days notice to cancel) so long as you have your own broadband router, and you are prepared to put your own filters on the POTS line, if you do signup just PM us once that's done and we will note on your account

Thanks,
TheRalph


Holy balls,

I had just tweeted asking about this as well. I have my own equipment.

<3.

Will PM you once signed up. 

Thanks!

148 posts

Master Geek
+1 received by user: 25


  Reply # 806405 27-Apr-2013 17:14 Send private message

I have a VDSL service through a Maxnet reseller. The quality of the basic connection is OK.

For the last 3 or 4 months I have been trying to get them to honor the totality of the deal they made. Every time I chase them up they pass the buck to Maxnet alleging they have not processed the service order. The last thing I was told is "We have sent it to our Account Manager". This was 2 weeks ago.

I don't know who's at fault but it all seems pretty flaky to me and I have had a gutsful.

501 posts

Ultimate Geek
+1 received by user: 62

Full Flavour

  Reply # 806452 27-Apr-2013 19:19 Send private message

MichaelNZ: I have a VDSL service through a Maxnet reseller. The quality of the basic connection is OK.

For the last 3 or 4 months I have been trying to get them to honor the totality of the deal they made. Every time I chase them up they pass the buck to Maxnet alleging they have not processed the service order. The last thing I was told is "We have sent it to our Account Manager". This was 2 weeks ago.

I don't know who's at fault but it all seems pretty flaky to me and I have had a gutsful.


PM me with the details and Ill get some feedback to you. We deal with Vocus/Maxnet daily and there is nothing we can't get done - occasionally I need to escalate things to the contact I'm charge but usually there L2 team are good.

148 posts

Master Geek
+1 received by user: 25


  Reply # 808081 30-Apr-2013 16:21 Send private message

myfullflavour:
PM me with the details and Ill get some feedback to you. We deal with Vocus/Maxnet daily and there is nothing we can't get done - occasionally I need to escalate things to the contact I'm charge but usually there L2 team are good.


Thanks for the offer, but unfortunately it's a case of "previously bitten".

I have been on the Internet since the mid 1990's. Every time I have had an account with a 'reseller' I have regretted it. My experience has been they say anything to get the business, but once they have it, the buck passing starts. Their wholesaler inverably is reluctant to fix any issues in a hurry because a. they have retail customers who are paying more b. they believe the end customer should be their client and c. (this happens quite often) their customer (ie: the reseller) is in account arrears. Often wholesalers end up buying their reseller customers to settle outstanding debts, or simply, because reselling just ain't worth it.

This is not aimed at yourselves or any other party in this forum - but merely as background commentary.

501 posts

Ultimate Geek
+1 received by user: 62

Full Flavour

  Reply # 808115 30-Apr-2013 17:09 Send private message

MichaelNZ: My experience has been they say anything to get the business, but once they have it, the buck passing starts. Their wholesaler inverably is reluctant to fix any issues in a hurry because a. they have retail customers who are paying more b. they believe the end customer should be their client and c. (this happens quite often) their customer (ie: the reseller) is in account arrears.


We're into our forth year providing xDSL services to customers and I can confirm that this is not the case.

The wholesalers are compelled to pay attention to their wholesale customers because if they don't there is another wholesaler down the road jumping up and down for the business.

Case in point - we've had three other wholesalers approach us this year so far, interested in providing copper tail services to us amongst other products.

If I wasn't satisfied at the level of service we receive (and keep in mind the level of service bar will vary from RSP to RSP) then I've got three other options to look at.

From my point of view as a wholesaler (we've just put an agreement together as we're wholesaling UFB services to another company in Tauranga) I'd prefer a wholesale customer who has 200 end clients over 200 direct retail customers.

By selling wholesale services, my acquisition costs per end connection is significantly less and I don't have to provide L1 sales & support services.

Edit: Corrected some basic english.

148 posts

Master Geek
+1 received by user: 25


  Reply # 808118 30-Apr-2013 17:11 Send private message


From my point of view as a wholesaler (we've just put an agreement together as we're wholesaling UFB services to another company in Tauranga) I'd prefer a wholesale customer who has 200 end clients over 200 direct retail customers.

By selling wholesale services, my acquisition costs per end connection is significantly less and I don't have to provide L1 sales & support services.


Referring to yourselves specifically, I would welcome a offer for UFB service when you are able to do this in Hamilton.

501 posts

Ultimate Geek
+1 received by user: 62

Full Flavour

  Reply # 808125 30-Apr-2013 17:14 Send private message

MichaelNZ: Referring to yourselves specifically, I would welcome a offer for UFB service when you are able to do this in Hamilton.


Send me a PM with your email & address - I'll pop you on our notification list.

As long as you don't mind the fact we are purchasing UFB Fibre tails from UFF, the Local Fibre Company....who are "wholesaling" the tails to us...

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by KiwiNZ on 18-Sep-2014 17:18 (352 replies)
Pages... 22 23 24


10 Iphone 128gb 6+ iphones this weekend at auckland airport
Created by frysie, last reply by TimA on 17-Sep-2014 22:02 (36 replies)
Pages... 2 3


IOS8 - Network Load
Created by FireEngine, last reply by Talkiet on 18-Sep-2014 19:05 (35 replies)
Pages... 2 3


Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by SaltyNZ on 18-Sep-2014 09:20 (126 replies)
Pages... 7 8 9


Spark DNS Issues - Amazing - Broadband Service Alert
Created by PeteS, last reply by Demeter on 15-Sep-2014 14:13 (307 replies)
Pages... 19 20 21


Gigatown finalists and retail provider
Created by freitasm, last reply by macuser on 17-Sep-2014 23:02 (17 replies)
Pages... 2


2014 Holden SS (V8) or Ford XR6-T (in-line 6 turbo)
Created by joker97, last reply by ilovemusic on 16-Sep-2014 14:34 (71 replies)
Pages... 3 4 5


Maybe some politicians should go back to school?
Created by jarledb, last reply by DarthKermit on 18-Sep-2014 18:27 (31 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.