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Topic # 143566 19-Apr-2014 09:02 Send private message

My connection went down 15 hours ago in the thunderstorm and I'm trying to report the fault, but Fyx's contact number just plays a recording that says to call back after 8:30 despite it being 9:00 now. Does anyone happen to have a working contact number?

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gzt

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  Reply # 1027652 19-Apr-2014 09:19 Send private message

Maxnet is the parent I call their 0800 whatever that is.



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  Reply # 1027702 19-Apr-2014 12:31 Send private message

Thanks, but no luck with the Maxnet number; I just get a recording saying to call back on Monday (I "need" it working by 1:00 today). There's an option to leave a message, but it fails with a "mailbox full" error.



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  Reply # 1027736 19-Apr-2014 15:23 Send private message

My connection came back up about 15 minutes ago. A 21-hour outage isn't great, but right now I'm just happy that it's working again. I have, however, asked Fyx how to report faults in the future (even though I'll be dropping them in six months when UFB comes down my street).

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