Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




2915 posts

Uber Geek
+1 received by user: 34

Trusted

Topic # 105577 7-Jul-2012 10:57 Send private message

Guys in Auckland, watch your water bill.  I just got mine where they are changing to a monthly bill and also a price increase and also a volumetric waste charge (removed rates fixed charge) and also add an admin fee.  I am not really against the changes, but my bill is an estimate reading where as I always get an actual reading - I am only a few km from their offices in East Tamaki.  Looking at my meter this morning I've calculated the estimate was 12 kL under the actual, which means if the next bill does not correct the estimate before applying the changes then I will be charged about $15 more than if this month's bill was correct.  Someone is potentially pocketing a lot of cash.

Even worse, the current bill suggests that our daily usage compared to the previous bill has "dropped" almost 20% which is total cr*p when you go into winter so taking longer hotter showers.

I'm tempted to wait until next month and see if they use the actual meter reading and re-estimate this reading.  Or should I/we make an official complain to someone?  I've been in NZ almost 12 years but making official objections is not the kind of thing I'm used to, so keen to hear other's thoughts.  Thanks.




You can never have enough Volvos!


Create new topic
2759 posts

Uber Geek
+1 received by user: 438


  Reply # 652210 7-Jul-2012 11:12 Send private message

Is there a process to request an actual reading, or provide the actual reading to them?

Whilst not exactly the same, a number of the power companies have this approach, where you can email or phone them the actual reading.



2915 posts

Uber Geek
+1 received by user: 34

Trusted

  Reply # 652220 7-Jul-2012 12:28 Send private message

Customer reading is not allowed, a special reading is charged at $25. If a meter is faulty then they may at their discretion credit you an amount, but my issue is how they knew for a very long time the pricing will change on 1 July yet they chose to estimate this reading. The issue is also not only 1 customer but potentially the > 1.8 million people they service in Auckland (guess that is > 500 000 meters at $15 potential overcharging each).

I have found the complaint process, just waiting for a few replies here. I'm sure there will be a few interesting ideas posted, based on how many posts there are about electricity meters and remote reading.




You can never have enough Volvos!




2915 posts

Uber Geek
+1 received by user: 34

Trusted

  Reply # 652994 9-Jul-2012 15:43 Send private message

Well, I got a call from Water Care today. After a while the (friendly) guy understood the issue. Their argument is that summer usage is typically greater than winter usage but they will correct the invoice if customers have a concern. Apparently it is 225,000 customers in Auckland that had their meter reading estimated but I wonder how many would have noticed. He offered to take my meter reading and re-invoice me, and said they simply cannot read everyone's meter this month (understandable) so they just did what they thought would be best (more like easiest and home no one notice).

So if you are in Auckland where the waste water charge has changed from fixed to volumetric and your winter water usage is usually greater than your summer usage, phone Water Care and give them your meter reading so that your next invoice will not have waste water charged for (some of the) water used in June.




You can never have enough Volvos!


Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Gigatown winner town and plans
Created by freitasm, last reply by mdooher on 27-Nov-2014 16:28 (75 replies)
Pages... 3 4 5


My un-consented UFB install
Created by thurthur, last reply by darkasdes2 on 28-Nov-2014 00:00 (54 replies)
Pages... 2 3 4


Click Monday Deals
Created by mrtoken, last reply by Krishant007 on 24-Nov-2014 17:11 (25 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by dafman on 27-Nov-2014 14:00 (145 replies)
Pages... 8 9 10


The Warehouse pulling R18 games and DVD's
Created by semigeek, last reply by Geektastic on 27-Nov-2014 18:32 (64 replies)
Pages... 3 4 5


How to move apps from old iphone to new iphone?
Created by joker97, last reply by joker97 on 27-Nov-2014 23:57 (15 replies)

A couple of Lightbox updates...
Created by Lightbox, last reply by NZtechfreak on 27-Nov-2014 22:56 (15 replies)

PC Build
Created by Brawler, last reply by Brumfondl on 27-Nov-2014 22:52 (15 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.