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Topic # 111967 21-Nov-2012 10:12 Send private message

When a tradesman working in your home does damage, is it reasonable to expect them to fix it?

We had a builder/decorator in, he dragged the oven out to paint behind it, in the process he's left half a dozen holes and some scratches in the lino in the kitchen. The kitchen lino wasn't in perfect condition, but it's not bad either. The floor's dark blue pattered, and it doesn't stand out from across the room, but when you're near it and look at the floor it's pretty obvious.

Is this something I should be asking him to fix? From memory lino costs around $50/square meter, so it'd be around $450 to replace. His total bill for the work he's done will be in the region of $7-8K, including about $1500 worth of materials.




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  Reply # 720610 21-Nov-2012 10:16 Send private message

Yes, it would definitely be up to him to sort.

Proving it was him may be difficult if he won't admit fault.

He also should have insurance, so if the job was expensive enough he could claim on it.


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  Reply # 720614 21-Nov-2012 10:20 Send private message

Yes he should fix it, but only if reasonable. You can't expect him to replace across the entire kitchen if he only damaged a small section. And if it is quite old replacing new for old shouldn't be expected.



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  Reply # 720629 21-Nov-2012 10:42 Send private message

There's nothing wrong with the lino in the rest of the kitchen. It's 5 years old, but it's not faded or anything. There's one very small rip a couple of cm long where I pulled the dish washer out to do something and ripped the lino a couple of years ago.

The kitchen will be replaced in a few years, so I don't really want to have to spend money on it right now. Replacing the lino, or at least a good proportion of replacing the lino would be a reasonable expectation in my opinion, I just wanted to check with someone else before I bought it up with him.




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  Reply # 720639 21-Nov-2012 10:54 Send private message

I would think fully replacing the lino would be unreasonable, given the age and existing damage, but a sum towards replacement or repair would be reasonable.

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  Reply # 720640 21-Nov-2012 10:55 Send private message

You could see if he will knock some money off the bill instead of replacing.  If you are going to redo the kitchen in the future it might be a option.

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  Reply # 720665 21-Nov-2012 11:29 Send private message

Yes. Has he finished the job yet?

Get at least one quote for the work (preferably two) as a good starting point for discussion.



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  Reply # 720702 21-Nov-2012 12:30 Send private message

He's mostly finished, but there's a few extra bits to do next week.

I can get an estimate easily enough, I'll do that. A full quote takes a bit of time.




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  Reply # 720714 21-Nov-2012 12:49 Send private message

If you put a photo up, I might be able to get my dad to give a rough estimate as to how much it would cost (he is a flooring contractor).  I am heading out there on Saturday.  I can't promise anything through


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  Reply # 720717 21-Nov-2012 12:50 Send private message

He will have insurance for this kind of thing if it is going to cost plenty. My parents had a heatpump put in and the apprentice put his knee through the ceiling. Was only a very small dent but they got the entire kitchen/dining/lounge ceiling re-painted because the painter couldn't match the paint. Heat pump installers insurance paid for the whole lot and was done within the week.

I would just hit him up about it and basically say just fix. Then it is up to him to sort everything.



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  Reply # 720723 21-Nov-2012 12:58 Send private message

It's not that much lino. I'll call the place up doing my carpet tomorrow and ask them to give me an estimate for the lino, should be easy. I don't know if he has insurance, it'd probably be around the value of an excess anyway.

Thanks for the offer of assistance BlackJack, probably not required at this stage.




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  Reply # 720730 21-Nov-2012 13:09 Send private message

One thing I have found with working with many tradesman, is that they rarely admit to fault or damage if their is a possibility the owner won't notice. They expect the owner to find it and report it to them. The good honest ones though do. Once reported they often don't deny they did the damage (although some will), but many will offer you some form of compensation, such as an amount off the bill etc , or they may try to fix themselves. That is just from my own experience though. It is not usually a bit issue, but damage often occurs on jobs.

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  Reply # 720866 21-Nov-2012 16:42 Send private message

I would have pulled the oven out myself, but that is just me.

You have to keep in mind you do want him back to do other work and do a good job, so don't want to push your luck too much, discount is probably the best call (as others said) rather than repair with new. And you don't have to tell him you are going to redo the kitchen in a few years, he does not have to know that.




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  Reply # 720915 21-Nov-2012 19:09 Send private message

I didn't realise he was going to pull it out, I'd have just painted around it.




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  Reply # 720925 21-Nov-2012 19:19 Send private message

Sounds then like a guy keen to do a good job. Depends how bad it is, sometimes you just let it go if you know overall the guy does a better job than most others. But does depend how bad it is.




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  Reply # 720937 21-Nov-2012 19:42 Send private message

timmmay: I didn't realise he was going to pull it out, I'd have just painted around it.



It would depend on whether the oven is built in or not. But if it is freestanding, you would expect them to paint behind it. I would be annoyed if I had hired a painter and they hadn't painted behind things. I always say if you want things done right, do it yourself, and painting is one area that can be DIY as it is pretty basic stuff

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