HRV Sales Methods

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31 posts

Geek

Reply # 452147 26-Mar-2011 18:58
Wow. I used to work in that industry until last year with one of the big ones. Here's my summary. These ar all PPV (positive pressure) systems HRV - very good system but sales methods are appalling, pushy and money driven and now run by Australians. DVS has too few vents but are changing but getting expensive as a result. Healthaire - very good system but controller lets them down. AMS - useless controller, always failing. Weiss - average. SAYR - very good but new to market, they use the HRV motor. SmartVent cheap equipment and noisy, should only be used for a bach. Ecoair - cheap and nasty. Uses an off/on switch. Avoid them. Driveair - shudder. MoistureMaster - they needs heaters in the roof to work (their salespitch). Cleanaire - Not a PPV but a true Heat Recovery Ventilation but needs a totally 100% sealed house to work properly and overseas websites back this up. .... The rest (5-6) aren't worth even looking at except for baches. Plenty of companies to choose from but the most important thing to look for is high flow, vents everywhere and excellent control system. Hope that helps anyone

Albert53

3 posts

Wannabe Geek

Reply # 452644 28-Mar-2011 09:42
We have had hrv and found the system very good. We now have SAYR in our home which is very similar but a bit cheaper. The sales guy was definately not pushy, explained everything so even my wife could understand it and left us alone. We looked at a few others but thought SAYR was offering the best product for the price.

TinyTim

701 posts

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Reply # 453252 29-Mar-2011 20:20
I was rung up by HRV tonight. He started off saying he had a special deal for me, as a home owner in my suburb... I asked him how he knew I owned my own home and he said he didn't, he just guessed. It went downhill from there and he hung up on me five minutes later. I don't like sales calls during the kids bedtimes!

LennonNZ

Just A Geek
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Reply # 453259 29-Mar-2011 20:32
I don't know where they get their list of people to contact from but I've been rung up 2 times in the last 6 months asking for my wifes maiden Name. Does anyone know the legalities of Telemarketers. Do they have to tell me where they got my number? If I ask them to remove my name/number from their call list and they don't and they call me again? Thanks

wmoore

504 posts

Ultimate Geek

Reply # 453265 29-Mar-2011 20:43
South45: Wow. I used to work in that industry until last year with one of the big ones. Here's my summary. These ar all PPV (positive pressure) systems HRV - very good system but sales methods are appalling, pushy and money driven and now run by Australians. DVS has too few vents but are changing but getting expensive as a result. Healthaire - very good system but controller lets them down. AMS - useless controller, always failing. Weiss - average. SAYR - very good but new to market, they use the HRV motor. SmartVent cheap equipment and noisy, should only be used for a bach. Ecoair - cheap and nasty. Uses an off/on switch. Avoid them. Driveair - shudder. MoistureMaster - they needs heaters in the roof to work (their salespitch). Cleanaire - Not a PPV but a true Heat Recovery Ventilation but needs a totally 100% sealed house to work properly and overseas websites back this up. .... The rest (5-6) aren't worth even looking at except for baches. Plenty of companies to choose from but the most important thing to look for is high flow, vents everywhere and excellent control system. Hope that helps anyone The guy who started HRV originally worked for Healthaire, Before leaving to start HRV. I believed he used the HA controller (rebranded) to start with. I also believe HA took him to court over some matters as well. "In the end, it's not the years in your life that count. It's the life in your years." - -- Abraham lincoln

maknz

536 posts

Ultimate Geek

Reply # 453266 29-Mar-2011 20:45
Would've just got the phone and told them they have 10 seconds to leave before I call the police. They're very aggressive door-to-door too. Moisture Master on the other hand is a better system and their sales person was very nice (who was invited in to plan it etc). 2GB free cloud storage. iPhone 4S (iOS 5.1) \| iMac 27" i7 12GB RAM \| MacBook Air 11" i5 4GB RAM 64GB SSD My posts are my opinion only.

gzt

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Reply # 453279 29-Mar-2011 21:16
Telecom: Nuisance Call Log Linked from Telecom: Dealing with Nuisance Calls and Text Messages Telecom webpage: "If you are receiving calls that you consider to be a nuisance Telecom may be able to assist. However, we are only able to investigate if it is causing serious problems and calls/text messages are occurring on an on-going basis. You can contact the Telecom Call Investigation Centre on 0800 809 806 during the hours of 8am - 5pm, Monday to Friday (excluding statutory holidays). Please be ready to provide the date, time and nature of the call or text message and an Investigator will assist with your complaint." If HRV are still calling after you have advised them you do not wish to hear from them ever again, then this is clearly a nuisance call. Telecom is worth a go I think.

richms

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Reply # 453284 29-Mar-2011 21:25
You could always try requesting the info under the privacy act, not sure how far it would get you but the privacy commissioner is feared by most so they tend to comply Richard rich.ms

Albert53

3 posts

Wannabe Geek

Reply # 453309 29-Mar-2011 22:25
Privacy Act does not apply to private companies. If you want an HRV, go to SAYR, they are a good bunch with a good system. We are happy with ours.

Adappted

94 posts

Master Geek

Reply # 453334 29-Mar-2011 23:42
IMO these attic to lounge systems are a total scam racket. I should know as I got taken by one.. They are so intensely scammish I will not say the name as their goons might come after me. We can't use ours anymore as neighbors burn fires and our house was filling up with smoke from outside! Their suggestion? Get a system that fills your air with plasma gas to counter the smoke. In the end we caved and got a Fujitsu heat pump. The thing is awesome, cools and heats the entire house AND it dries the entire house with it's "dry" function. I no longer rage over getting scammed, now I just consider it a life lesson.

richms

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Reply # 453335 29-Mar-2011 23:45
Yeah, their claims of what the filters can do are a bit optimistic. Until I ducted mums bathroom fan, the whole house stunk of shampoo after someone showered. Richard rich.ms

TinyTim

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Reply # 453388 30-Mar-2011 09:13
richms: Yeah, their claims of what the filters can do are a bit optimistic. I told the HRV guy who called last night that we have an old house which has loads of natural ventilation. He rattled off a list of things in the outside air that were undesirable (and hence why roof air is better)... pollen, dust, carbon dioxide...next time they call I'd be interested to hear more about where he was going with that last one. (Last night he didn't get past the roof air temperature.)

Jaxson

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Reply # 453391 30-Mar-2011 09:25
TinyTim: He rattled off a list of things in the outside air that were undesirable (and hence why roof air is better)... This sort of crap really makes me wonder if these guys have ever spent any time in a roof. Why you'd want to be breathing in that is beyond me!

Kyanar

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Reply # 453395 30-Mar-2011 09:42
Albert53: Privacy Act does not apply to private companies. You couldn't be any more wrong if you said the moon was made of cheese. The Official Information Act does not apply to private companies, but the Privacy Act applies to everyone - even individuals, technically.

TinyTim

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Reply # 453403 30-Mar-2011 09:56
Jaxson: TinyTim: He rattled off a list of things in the outside air that were undesirable (and hence why roof air is better)... This sort of crap really makes me wonder if these guys have ever spent any time in a roof. Why you'd want to be breathing in that is beyond me! Ah, but, you see, that's what the filters are for!

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