Hi Laurie, this was a known issue with our RADIUS server, that was affecting a small number of our customers. This was resolved as of 2pm today.
The RADIUS server looks after internet username authentication, so while the issue was present, you would not have been able to connect to the internet.
We're monitoring this closely but I'm confident the issue is fixed. Apologies for any inconvenience caused. Please try your internet connection now and PM me if you are still experiencing connectivity issues. Regards,
Hi Laurie, thanks for letting me know. I've asked one of our techs to get in contact with you to test your line. Should be done sometime this evening but if you don't hear from anyone, please contact Compass Tech Support on 0800 640840 or log a support request via MyCompass on our website www.compass.net.nz. Kind regards,