Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



76 posts

Master Geek
+1 received by user: 1


Topic # 111789 15-Nov-2012 01:43 Send private message

Hi, this has happened before...I had been trying to log into my Webmail, and kept getting a password type error....tried all variations etc... then decided to log a fault via My Compass and that responded with Server error 502 (503?).....tried again and the page then doesn't show the log in box part at all...kind of blocks any further log in attempts....???

FYI....

Laurie

Create new topic
16112 posts

Uber Geek
+1 received by user: 1159

Trusted
Vodafone NZ

  Reply # 717443 15-Nov-2012 06:25 Send private message

At that time of the morning I would say it's planned work




30 posts

Geek

Trusted
Compass Communications

  Reply # 719442 19-Nov-2012 12:33 Send private message

Hi Laurie, thank you for bringing this to our notice. We have done some tests on both Compass Webmail and My Compass logins and have found that there is no fault currently present. If you still encounter any difficulty logging in, please contact Compass Helpdesk on 0800 640840 or send me a PM.

Kind regards,

Ryan @ Compass



76 posts

Master Geek
+1 received by user: 1


  Reply # 719453 19-Nov-2012 12:47 Send private message

Compass: Hi Laurie, thank you for bringing this to our notice. We have done some tests on both Compass Webmail and My Compass logins and have found that there is no fault currently present. If you still encounter any difficulty logging in, please contact Compass Helpdesk on 0800 640840 or send me a PM.

Kind regards,

Ryan @ Compass


Hi Ryan,

Thanks for checking...I did end up phoning the call centre on the weekend and it turned out to be me using the wrong "old" password and the wrong email address...I have three now having been originally with the wireless service started by Counties Power....I have updated my notes....

BTW if it happens again (it has in the past) I will attempt to send a screen shot so you/call centre/support can see what I mean. From a users point of view its not clear then if its an error on my side or yours...if you do run other work at that time of the day etc...it would be great if you could show a service temporarily unavailable screen etc...

Thanks again

Regards

Laurie

BTW no update so far re increased speeds on your wireless service...?? I am really interested this....

30 posts

Geek

Trusted
Compass Communications

  Reply # 719630 19-Nov-2012 17:07 Send private message

Hi Laurie, I’ll forward your feedback on to the developers who look after our webmail services to get these changes scoped and implemented. I have also asked our wireless specialist Zach to get in contact with you directly to advise on newer speed plans with Compass Wireless. Kind regards,

Ryan @ Compass

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by nathan on 26-Jul-2014 04:30 (68 replies)
Pages... 3 4 5


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by ottenpat on 25-Jul-2014 21:15 (89 replies)
Pages... 4 5 6


MH 17 "shot down" all dead
Created by joker97, last reply by ScuL on 24-Jul-2014 21:40 (203 replies)
Pages... 12 13 14


Huge Fuss, didn't even make it a year.
Created by networkn, last reply by Glassboy on 22-Jul-2014 19:50 (121 replies)
Pages... 7 8 9


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by sbiddle on 26-Jul-2014 09:11 (53 replies)
Pages... 2 3 4


Skinny's new aggressive ad campaign
Created by Yabanize, last reply by Yabanize on 22-Jul-2014 23:35 (52 replies)
Pages... 2 3 4


Sickening floral smell in car, What next?
Created by TimA, last reply by TimA on 26-Jul-2014 10:15 (45 replies)
Pages... 2 3


Giving notice
Created by IlDuce, last reply by kharris on 24-Jul-2014 17:36 (15 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.