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Forums › Compass Communications › cant log into My Compass nor Webmail...130am...


50 posts

Geek
Topic # 111789 15-Nov-2012 01:43 Send private message

Hi, this has happened before...I had been trying to log into my Webmail, and kept getting a password type error....tried all variations etc... then decided to log a fault via My Compass and that responded with Server error 502 (503?).....tried again and the page then doesn't show the log in box part at all...kind of blocks any further log in attempts....???

FYI....

Laurie

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Vodafone NZ
Subscriber
  Reply # 717443 15-Nov-2012 06:25 Send private message

At that time of the morning I would say it's planned work




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

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Geek

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Compass Communications
  Reply # 719442 19-Nov-2012 12:33 Send private message

Hi Laurie, thank you for bringing this to our notice. We have done some tests on both Compass Webmail and My Compass logins and have found that there is no fault currently present. If you still encounter any difficulty logging in, please contact Compass Helpdesk on 0800 640840 or send me a PM.

Kind regards,

Ryan @ Compass



50 posts

Geek
  Reply # 719453 19-Nov-2012 12:47 Send private message

Compass: Hi Laurie, thank you for bringing this to our notice. We have done some tests on both Compass Webmail and My Compass logins and have found that there is no fault currently present. If you still encounter any difficulty logging in, please contact Compass Helpdesk on 0800 640840 or send me a PM.

Kind regards,

Ryan @ Compass


Hi Ryan,

Thanks for checking...I did end up phoning the call centre on the weekend and it turned out to be me using the wrong "old" password and the wrong email address...I have three now having been originally with the wireless service started by Counties Power....I have updated my notes....

BTW if it happens again (it has in the past) I will attempt to send a screen shot so you/call centre/support can see what I mean. From a users point of view its not clear then if its an error on my side or yours...if you do run other work at that time of the day etc...it would be great if you could show a service temporarily unavailable screen etc...

Thanks again

Regards

Laurie

BTW no update so far re increased speeds on your wireless service...?? I am really interested this....

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Compass Communications
  Reply # 719630 19-Nov-2012 17:07 Send private message

Hi Laurie, I’ll forward your feedback on to the developers who look after our webmail services to get these changes scoped and implemented. I have also asked our wireless specialist Zach to get in contact with you directly to advise on newer speed plans with Compass Wireless. Kind regards,

Ryan @ Compass

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