No connection with Flip

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nimbus

5 posts

Wannabe Geek

Topic # 114690 27-Feb-2013 19:01
Flip 'connected' me on the 15 Feb. I then had no internet and I could not receive phone calls. I rang the service centre but was basically told it was a fault from my end. Worked perfectly till I switched. A technician was sent out who confirmed there was no fault at my end. Rang service centre again (25-30 minutes each time) but received no help. I gave up in disgust and rang my previous provider. Had to wait till phone could be reconnected which meant I was without a working phone for 10 days. Anyone who rang me got told my phone was disconnected. Flip gets the thumbs down from me.

pogobull

17 posts

Geek

Reply # 771962 28-Feb-2013 21:53
oh bugger , my FLIP gets turned on monday (4th march) sum stage . this the first time i have changed ISP in bout 7 yrs ,so i really hope things go a little better than that. alot of what i've heard has been positive. will keep you guys posted on the new transition.

nimbus

5 posts

Wannabe Geek

Reply # 772378 1-Mar-2013 16:44
I hope all goes well for you. Maybe my experience was a one off.

kornflake

101 posts

Master Geek

Reply # 772492 1-Mar-2013 22:00
Ask them to do a distance to open test on their equipment, guess it's a bad jumper at the exchange.

nimbus

5 posts

Wannabe Geek

Reply # 774462 4-Mar-2013 17:56
Rang Flip today and have now received a full refund. Thumbs up for that!!!

kroqster

22 posts

Geek

Reply # 781936 14-Mar-2013 21:15
pogobull: oh bugger , my FLIP gets turned on monday (4th march) sum stage . this the first time i have changed ISP in bout 7 yrs ,so i really hope things go a little better than that. alot of what i've heard has been positive. will keep you guys posted on the new transition. how has the first ten days with Flip been pogobull? im thinking about 'flipping'

pogobull

17 posts

Geek

Reply # 782408 15-Mar-2013 17:56
kroqster: pogobull: oh bugger , my FLIP gets turned on monday (4th march) sum stage . this the first time i have changed ISP in bout 7 yrs ,so i really hope things go a little better than that. alot of what i've heard has been positive. will keep you guys posted on the new transition. how has the first ten days with Flip been pogobull? im thinking about 'flipping' hey, was'nt goin to reply for a while ,just to see how things go .but yeah the first 10 days have been good. change over from my old ISP was fantastic, no issues. we do alot of online gaming etc ,ie quality of connection is superb ,no matter what time of the day, fast constint broadband. so yeah. so far so good. very happy.

kroqster

22 posts

Geek

Reply # 782470 15-Mar-2013 20:04
pogobull: kroqster: pogobull: oh bugger , my FLIP gets turned on monday (4th march) sum stage . this the first time i have changed ISP in bout 7 yrs ,so i really hope things go a little better than that. alot of what i've heard has been positive. will keep you guys posted on the new transition. how has the first ten days with Flip been pogobull? im thinking about 'flipping' hey, was'nt goin to reply for a while ,just to see how things go .but yeah the first 10 days have been good. change over from my old ISP was fantastic, no issues. we do alot of online gaming etc ,ie quality of connection is superb ,no matter what time of the day, fast constint broadband. so yeah. so far so good. very happy. good to hear... has your telephone line been fine for calling?

pogobull

17 posts

Geek

Reply # 782591 16-Mar-2013 08:53
no issues with phone, have been chattin with rallies in oz and on the west coast. am really glad i made the change.

nimbus

5 posts

Wannabe Geek

Reply # 782870 17-Mar-2013 10:26
Glad to hear you've had no problems pogobull. Must have just have been a hiccup for me!

michaelmurfy

They see me trollin'
1591 posts

Uber Geek

Trusted

Telecom NZ

Subscriber

Reply # 782883 17-Mar-2013 12:00
A few things, 1) Did you configure the modem with the provided xDSL user/pass that Flip sent you correctly? 2) Did you try another modem? 3) Do you have a master splitter installed (before anyone makes that comment) If yes to all the above then it might well be a bad jump at the exchange, happens every now and then. Michael Murphy [Twitter] [Last.fm] [IPv6 Sage] Anything written up there is my own view on life, the universe and everything.

DravidDavid

720 posts

Ultimate Geek

Reply # 786311 24-Mar-2013 15:29
Miss-jumpers or failed installs are a bugger when they happen. Usually all you have to do to verify it is not an issue on your end is make sure your modem and phone are not faulty by testing it else-where or trying another phone/modem on all JPs. I if you had active services before, a house wiring issue during the switch would have been seriously unlikely. A failed install can be fixed in a matter of 24 hours. Technician usually goes out of his way to make sure its fixed the second time around too. Happened to me with my ISP. I had DSL but no PPP. Turns out my primary line had been turned in to my secondary and my secondary was configured as my primary line. The tech had to switch the lines around at the pole and BOOM...PPP came up straight away. Apparently my other line had somebody elses DSL too. There must have been some other un-happy customer somewhere in Mt Roskill, haha! Sometimes what you don't get it a blessing in disguise!