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297 posts

Ultimate Geek
+1 received by user: 48


Topic # 140754 19-Feb-2014 12:51 Send private message

Long backstory that I won't bore you with, but I tried to cancel a Flip line before it was connected.  The guy I spoke to said sure, will be done, someone will contact you to arrange a refund, etc.  Forgot about it.  Several weeks later, realised nothing had happened -- line was at a just-bought house with no one living there at the time (my mother's new house) -- and Flip say they have no record of the call I made in their system.

Because I changed my mind after they said they couldn't find that call, and said "sure, we'll continue with the service" I can't get a refund.  That's OK, fully understand why.  It would be nice if they actually managed to provide us a dialtone, but we're not going to use it now anyway so that makes little difference.

The whole episode has left a bad taste in my mouth, though.  I wouldn't have been in this position if they'd cancelled the service like they said they would.  Reminds me of the dreadful experience I had with Slingshot when we signed up.  Is any CallPlus company capable of providing decent customer service?

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144 posts

Master Geek
+1 received by user: 8

Trusted
Flip NZ

  Reply # 990376 19-Feb-2014 12:56 Send private message

Sorry to hear this happened. It's a very rare scenario...and I'm surprised they couldn't find the call. We record them all.

What's your ideal solution to this?




flip.co.nz



297 posts

Ultimate Geek
+1 received by user: 48


  Reply # 990401 19-Feb-2014 13:09 Send private message

ScottHoogerbrug: Sorry to hear this happened. It's a very rare scenario...and I'm surprised they couldn't find the call. We record them all.

What's your ideal solution to this?


I wouldn't say no to a refund but given I'd changed my mind and asked for the service to be not cancelled, I'm not really entitled to one.  And of course you didn't know there was no dialtone until I phoned up to cancel, and if I hadn't been calling up to cancel I'm sure you would have got that sorted.

Mostly just posting to have a whinge.

144 posts

Master Geek
+1 received by user: 8

Trusted
Flip NZ

  Reply # 990417 19-Feb-2014 13:14 Send private message

deadlyllama:
ScottHoogerbrug: Sorry to hear this happened. It's a very rare scenario...and I'm surprised they couldn't find the call. We record them all.

What's your ideal solution to this?


I wouldn't say no to a refund but given I'd changed my mind and asked for the service to be not cancelled, I'm not really entitled to one.  And of course you didn't know there was no dialtone until I phoned up to cancel, and if I hadn't been calling up to cancel I'm sure you would have got that sorted.

Mostly just posting to have a whinge.


Fair enough. 

Let me know if you have any further issues.




flip.co.nz

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