Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



332 posts

Ultimate Geek
+1 received by user: 54


Topic # 140754 19-Feb-2014 12:51 Send private message

Long backstory that I won't bore you with, but I tried to cancel a Flip line before it was connected.  The guy I spoke to said sure, will be done, someone will contact you to arrange a refund, etc.  Forgot about it.  Several weeks later, realised nothing had happened -- line was at a just-bought house with no one living there at the time (my mother's new house) -- and Flip say they have no record of the call I made in their system.

Because I changed my mind after they said they couldn't find that call, and said "sure, we'll continue with the service" I can't get a refund.  That's OK, fully understand why.  It would be nice if they actually managed to provide us a dialtone, but we're not going to use it now anyway so that makes little difference.

The whole episode has left a bad taste in my mouth, though.  I wouldn't have been in this position if they'd cancelled the service like they said they would.  Reminds me of the dreadful experience I had with Slingshot when we signed up.  Is any CallPlus company capable of providing decent customer service?

Create new topic
146 posts

Master Geek
+1 received by user: 8

Trusted
Flip NZ

  Reply # 990376 19-Feb-2014 12:56 Send private message

Sorry to hear this happened. It's a very rare scenario...and I'm surprised they couldn't find the call. We record them all.

What's your ideal solution to this?




flip.co.nz



332 posts

Ultimate Geek
+1 received by user: 54


  Reply # 990401 19-Feb-2014 13:09 Send private message

ScottHoogerbrug: Sorry to hear this happened. It's a very rare scenario...and I'm surprised they couldn't find the call. We record them all.

What's your ideal solution to this?


I wouldn't say no to a refund but given I'd changed my mind and asked for the service to be not cancelled, I'm not really entitled to one.  And of course you didn't know there was no dialtone until I phoned up to cancel, and if I hadn't been calling up to cancel I'm sure you would have got that sorted.

Mostly just posting to have a whinge.

146 posts

Master Geek
+1 received by user: 8

Trusted
Flip NZ

  Reply # 990417 19-Feb-2014 13:14 Send private message

deadlyllama:
ScottHoogerbrug: Sorry to hear this happened. It's a very rare scenario...and I'm surprised they couldn't find the call. We record them all.

What's your ideal solution to this?


I wouldn't say no to a refund but given I'd changed my mind and asked for the service to be not cancelled, I'm not really entitled to one.  And of course you didn't know there was no dialtone until I phoned up to cancel, and if I hadn't been calling up to cancel I'm sure you would have got that sorted.

Mostly just posting to have a whinge.


Fair enough. 

Let me know if you have any further issues.




flip.co.nz

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by Kyanar on 25-Oct-2014 01:10 (73 replies)
Pages... 3 4 5


House Auctions
Created by t0ny, last reply by mattwnz on 25-Oct-2014 00:18 (36 replies)
Pages... 2 3


Spark Socialiser
Created by freitasm, last reply by freitasm on 22-Oct-2014 18:39 (34 replies)
Pages... 2 3


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by TeaLeaf on 24-Oct-2014 23:26 (16 replies)
Pages... 2


30 too old to get into IT?
Created by Interslice, last reply by shk292 on 24-Oct-2014 20:39 (16 replies)
Pages... 2


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by tdgeek on 25-Oct-2014 01:10 (109 replies)
Pages... 6 7 8


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.