BigPipeNZ:Epicwhale: I put in a support ticket about regular dropouts more than 24 hours ago and I've had no reply yet :\
sorry to hear that. I can't see any unanswered queries in the queue.
Have a look in your junk mail box to make sure a response hasn't gone into there.
If there is nothing there, then PM me your email address (the one you used to submit the ticket) so I can chase up the exact issue.
ETA: you should have received an immediate confirmation that your query had been received. did you get that at least?
I didn't, maybe I entered my email wrong?