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77 posts

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Topic # 139477 10-Feb-2014 19:53 Send private message

We just got VDSL broadband, but the speeds are low. The wiring is not okay: ETP goes to some splitter, which splits it up into 7 RJ45 cables. I temporarily connected that to a RJ45 socket under the house, which goes to the living room to a RJ45 socket. There I have plugged in the RJ45->RJ11 cable to the modem. The wiring was all installed by the house lord, who had Vodafone cable. ADSL was split up, because he used to have 7 phones in the house... VDSL speeds vary between 5 and 20 mbps. 
So, after having read a lot, I want to install a master splitter myself. So, want to buy a master splitter like this:
http://www.trademe.co.nz/computers/networking-modems/other/auction-694952673.htm

... and plug that into a RJ45 (or RJ11?) wall socket, directly near the ETP.

Some questions:
1. What kind of tools will I need? I have no specific networking tools right now, just moved in from The Netherlands.
2. As the supplied cable with the DSL modem is RJ45 -> RJ11, I am thinking about installing a RJ45 socket. Or is a RJ11 socket better?
3. I cannot find any guide to installing the master splitter including a wall socket, expect this pretty expensive pack: http://www.trademe.co.nz/computers/networking-modems/adsl-modems/auction-693145252.htm . I hope you can help me out?

Any other comments?

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  Reply # 983593 10-Feb-2014 19:53 Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



70Mb/s VDSL @ Home
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  Reply # 983602 10-Feb-2014 19:56 2 people support this post Send private message

Chorus should have installed the splitter when doing the job. Its line specification to have one, If not why is VDSL connected?




 


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  Reply # 983603 10-Feb-2014 19:57 Send private message

As above who is the ISP that got you connected up?






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  Reply # 983605 10-Feb-2014 19:59 Send private message

Bigpipe. Chorus came to install, but I wasn't home at that time, my wife was. I am not sure what they did actually...

Bigpipe says I need to install such a splitter myself.

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  Reply # 983607 10-Feb-2014 20:01 One person supports this post Send private message

Chorus installs a master splitter as part of every install. Did your wife send then away?



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Master Geek
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  Reply # 983612 10-Feb-2014 20:06 Send private message

sbiddle: Chorus installs a master splitter as part of every install. Did your wife send then away?

No, she didn't send hem away. Before he came we did not have internet yet, after he left internet was working.

I just took a look where he had done his work. The cable comes in above ground at the first floor, into a little box labeled "3M". From there 2 cables go into the house, probably one goes under the house into the splitter that goes into 7 RJ45 cables.
So, that 3M box is the splitter? There are no plugs there, and it is outside of course...

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  Reply # 983615 10-Feb-2014 20:11 Send private message

Hi,
We (Bigpipe) do not give free master splitter installs as part of our VDSL plan.

A master splitter is NOT a chorus requirement for VDSL

For one thing, a lot of our customers already have VDSL with a different ISP (so already have a master filter) or, because Bigpipe is naked only, they may not get as much benefit from a filter (because they have no phone line, no sky box, no alarm etc), so do not need a master filter installed.
For that reason, we choose not to offer it during our trial.

We do recommend it though if people are finding speeds aren't as good as they could be (although we don't recommend doing it yourself unless you really understand how to do it!)

You can generally get one installed by a competent tech for around $200.


ETA:  with 7 jack points, I'm surprised you don't already have a central filter anyway.  It's probably worth trying your VDSL modem on the first jack point if you aren't already doing that.




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70Mb/s VDSL @ Home
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  Reply # 983616 10-Feb-2014 20:12 Send private message

boland:
sbiddle: Chorus installs a master splitter as part of every install. Did your wife send then away?

No, she didn't send hem away. Before he came we did not have internet yet, after he left internet was working.

I just took a look where he had done his work. The cable comes in above ground at the first floor, into a little box labeled "3M". From there 2 cables go into the house, probably one goes under the house into the splitter that goes into 7 RJ45 cables.
So, that 3M box is the splitter? There are no plugs there, and it is outside of course...


I think you should have a fault logged or a job booked with your ISP to have this installed. This is a crucial component to VDSL and can have negative affects if not there.




 


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  Reply # 983618 10-Feb-2014 20:14 2 people support this post Send private message

Pay someone to get one installed like Coffeebaron here on Geekzone,







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Master Geek
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  Reply # 983621 10-Feb-2014 20:16 Send private message

So, no Master Splitter installation by my provider.

Currently cable comes in at first floor (outside), goes into 3M box. One cable goes into the wall and disappears. Other cables goes under the house, where the previous owner also had his Vodafone Cable modem.
So, that's why I looked there. At that point he had split the telephone line into several (7 at the moment) RJ45 cables.

I want to install the master splitter at that point under the house. Is that the way to go?



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Master Geek
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  Reply # 983626 10-Feb-2014 20:18 One person supports this post Send private message

johnr: Pay someone to get one installed like Coffeebaron here on Geekzone,


Yeah okay, but why can't I do it myself? Rather pay NZD40 and do it myself than pay NZD 150 to let someone else do it... If it's too hard, okay, I'll let someone do it.

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  Reply # 983628 10-Feb-2014 20:20 Send private message

boland:
johnr: Pay someone to get one installed like Coffeebaron here on Geekzone,


Yeah okay, but why can't I do it myself? Rather pay NZD40 and do it myself than pay NZD 150 to let someone else do it... If it's too hard, okay, I'll let someone do it.


No one can stop you. If you are confident you can do it. Go ahead.




 


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  Reply # 983631 10-Feb-2014 20:23 Send private message





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  Reply # 983655 10-Feb-2014 20:56 Send private message

boland: ... The wiring was all installed by the house lord, who had Vodafone cable. ADSL was split up, because he used to have 7 phones in the house...

You definitely need a master filter.
What you describe sounds like a fairly complex installation.
The tools you need will add to the cost - I would advise you to use a professional installer.
I presume that you are renting - if so, don't forget to ask permission from your landlord.




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  Reply # 983657 10-Feb-2014 20:58 One person supports this post Send private message

find it odd that chorus wont install with VDSL for bigpipe.

i read the chorus changes to VDSL including a splitter installation, as a must for EVERY connection regardless of contract term.


a filter is probably still a good 80% atlest required, due to the way daisy chained wiring is so common.. this line in question being a prime example of that.

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