I havent had any problems until last Monday morning.
I caught the bus at the same stop I always use into the CBD.
I always use the stop that is the first within the single stage into town - normally always takes 1 stage = $1.60.
As I tagged off outside Britomart I saw $3 flash up.
Was vaguely annoyed but thought maybe there GPS on the bus was on the blink.
Caught the bus home at the end of the day - I always get off several stops before the end of the single stage (a walk doesnt hurt me) and thought it flashed up $5 (again should be $1.60).
Of course you cant see the transactions until the next day - when I looked it showed the trip into town was started at the stop before I got on the bus and the trip home - while if showed the correct start and end of journey it had actually taken $10 from my card!!
Rang up and reported it - the person on the phone was very nice about it - agreed the second transaction was just plain wrong - but they have to log the call and pass it on to an internal unit - will take up to 10 business days to process and refund.
So I used cash up to this morning when I decided surely my card would be ok.
It stole 2 stages again!!
Watch your transactions! I am sure Auckland Transport is becoming very profitable these days!