Bought a Nokia 701 from Ebay.com.au in December 2011 for almost $400aud. Seller was professional, 6000+ and 99.9% feedback. I paid using ASB debit Visa card via Paypal. In April the phone alerted me to a firmware update. I did that that and (without a long story) it bricked the phone. Shame, its a lovely phone when working right.
Reported it to seller as it was sold with a 12 mth guarantee. They asked some questions and had me return it to Sydney with a RMA. All professional. Since then nothing but the runaround. Various contradictory excuses by email why it it not yet fixed/replaced. Its been gone nearly six weeks and I don't think they have done anything with it.
Today I tried to take some action. Ebay won't help as the auction was more than 90 days ago. Paypal the same, their limit is 45 days. ASB 'Visa' purchase protection only lasts 30 days. So that is stuffed #1, I am at the mercy of the seller if they ever decide to return my phone.
I also contacted the Nokia care centre in Auckland - in case I do ever get it back. They advised me in writing that Nokia phones bought overseas should never be updated by the user in NZ - even if the phone so advises - because doing it outside the country of purchase can brick the phone. I find this completely astonishing. Do Nokia think their customers never move countries? So that is stuffed #2.
So my dilemma is this. I am minded to just take the hit and move on. Sh*t happens. I don't want Android or iPhone or a Windows Nokia. As a long term Symbian user my buying choice today would be another 701 or a N9. But I would have to import either of those and then could never dare update it!
So so so so frustrated.