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430 posts

Ultimate Geek
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Topic # 101427 1-May-2012 20:52 Send private message

Hi everyone, 
I remember when researching my purchase a few of you on here brought the 50, 58 and 63 inch 7000 series models, I am having it seems a common problem with these TV's. When viewing light colours and whites especially ads etc I get a noticeable purple pink discoloration through the top region of the screen. Just wondering if any of you out there are having the same problem/issue? After some googling it seems to be fairly common, however the only results I get are from Aussie or beyond. Secondly it is around 15 months old what should I do? Call Samsung go back to Harvey Norman?

Thanks

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Watchmaker Wizard
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  Reply # 618467 2-May-2012 17:44 Send private message

If it's a fault, then back to Harveys, they can deal with Samsung on your behalf. Sounds like something that should be covered.

HN are usually pretty reasonable about such matters from my (limited) experience. Expect to be without a TV for a long time though.






430 posts

Ultimate Geek
+1 received by user: 17


  Reply # 619054 3-May-2012 20:58 Send private message

stevenz: If it's a fault, then back to Harveys, they can deal with Samsung on your behalf. Sounds like something that should be covered.

HN are usually pretty reasonable about such matters from my (limited) experience. Expect to be without a TV for a long time though.


Sounds like some sound advice, Not keen to be without a tv for a while though, what do you think they will say about it being out of warranty?

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Uber Geek
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  Reply # 619114 3-May-2012 22:52 Send private message

It's an expensive TV, so should be well within your CGA claim time frame... so you can expect a result that will result in a fix for your TV. However, be aware, it does not guarantee you won't have to pay labour or freight.
Unfortunately you will be without a TV for a while. The law does not guarantee consumers with working appliances 100% of the time. I strongly doubt they will have a loan tellie the size of your current one.



430 posts

Ultimate Geek
+1 received by user: 17


Reply # 627464 18-May-2012 18:49 Send private message

So after getting in contact with HN they arranged to get the TV picked up and assessed, I rang up after a Week to see what was going on, It needs a new Panel and they had send away to Samsung for a One Time Approval (O.T.A)? So after waiting another week the HN said they were still waiting on Samsung, and said I should ring Samsung to hurry things along. Rang Samsung and they came back today saying they would pay for half the parts costing $506.20+gst. So now I will just have to wait and see with what HN come back with, but I am pretty disappointed with Samsung really. What should I be expecting from HN should they be coming up with the funds for the other 50% of the parts plus labour costs to do the fix?

2176 posts

Uber Geek
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  Reply # 627498 18-May-2012 20:05 Send private message

15 months well inside the expected lifetime for an expensive TV, so I would want them to pay full repair costs. Under CGA either the retailer or the manufacturer must put it right (refund/repair/replace). It's your choice who to deal with and I would just quote CGA (use google) and ask for the retailer to sort it out.  If Harvey norman isn't happy with samsung's offer then that is a problem between HN and samsung, not your problem.




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  Reply # 627509 18-May-2012 20:23 Send private message

+1
Under the CGA you deal with the retailer not the manufacturer.
I'd demand a replacement as they are not fixing it in a reasonable time frame.
Mentioning the Small Claims Tribunal could help speed things up.

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  Reply # 627512 18-May-2012 20:28 Send private message

Under the CGA you deal with either (your choice)

.

The customer can choose to claim either from the retailer or from the manufacturer for goods that are not of acceptable quality or that don't comply with the manufacturer's description. However, retailers will be breaching the Fair Trading Act if they suggest to a customer that they have to go the manufacturer. The Fair Trading Act says you cannot mislead a customer about their rights.

Customers are most likely to claim from a retailer as retailers are more accessible. A customer might choose to claim from the manufacturer if the manufacturer is recalling goods and offering repairs or refunds directly to the buyer. Or they may have to go to the manufacturer because the retailer who sold the goods has gone out of business.

.


Ref: http://www.consumeraffairs.govt.nz/for-business/compliance/consumer-guarantees-act-1/consumer-guarantees-for-goods




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  Reply # 627524 18-May-2012 20:44 Send private message

Have you spoken to Harvey Norman?
If not - do so.
They should sort you out, it's in their interest to do the right thing for you.



430 posts

Ultimate Geek
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  Reply # 627552 18-May-2012 21:53 Send private message

Yes I will give HN a call on Monday afternoon if they don't call first. This will give Samsung a chance to get in contact with them. Another thing Im worried about is the reoccurance of the issue, what if they put a new panel in and then another 18 odd months the new panel exhibits the exact behavior again? Then what?

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  Reply # 627558 18-May-2012 22:05 Send private message

The age of the TV is considered the age of when it was first bought it, not when it was repaired / replaced. I think expected lifetime of expensive TV is around 10 years, so the CGA would still cover it in another 18 months time.




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  Reply # 627574 18-May-2012 22:45 Send private message

kiwijunglist: I think expected lifetime of expensive TV is around 10 years, so the CGA would still cover it in another 18 months time.


Not quite.
'Expensive' is subjective. The 7 series is a high end plasma, but it doesn't mean it will necessarily be 'covered' for 10 years by default.
Usage is also taken into consideration... for instance, if you use it for 8 hours every day it won't be reasonable to expect it to last as long as a TV that's used for 1 hour per week. New TV's record 'time up' on their software, so that can be proven / disproved if required by a CGA adjudicator.
There's an interesting discussion in the Home Theatre forum.


mjb

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Ultimate Geek
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  Reply # 627576 18-May-2012 22:52 Send private message

kiwijunglist: The age of the TV is considered the age of when it was first bought it, not when it was repaired / replaced. I think expected lifetime of expensive TV is around 10 years, so the CGA would still cover it in another 18 months time.


Please correct me if I'm wrong, but a replacement product is considered a new product by the CGA, and is covered from when it was replaced, not when the original was bought.




contentsofsignaturemaysettleduringshipping

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  Reply # 627581 18-May-2012 23:14 Send private message

You're incorrect.

If replaced/repaired under the CGA then product age is from original purchase date, not the date of any repairs or replacements.




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mjb

922 posts

Ultimate Geek
+1 received by user: 21

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  Reply # 627594 18-May-2012 23:48 Send private message

kiwijunglist: You're incorrect.

If replaced/repaired under the CGA then product age is from original purchase date, not the date of any repairs or replacements.


Hmm, sorry, I had to look it up, because I was pretty sure that's correct... read this as you will:

From http://www.consumer.org.nz/reports/consumer-guarantees-act/putting-it-right:


Guarantees on replacement models

When a faulty product is replaced, any manufacturer's warranty on the product usually runs only from the original purchase date.

So, if a six month old washing machine is replaced because it is faulty, and there was originally a 12 month manufacturer's warranty on it, then this warranty will have six months to run on the new machine.

However, the Consumer Guarantees Act applies to the replacement, so you will still have all the rights you're entitled to when buying a brand new machine.




contentsofsignaturemaysettleduringshipping

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Uber Geek
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  Reply # 627596 18-May-2012 23:51 Send private message

That quote tells you that the replacement is still covered by the CGA




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