Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



11 posts

Geek


Topic # 109064 11-Sep-2012 19:00 Send private message

We were shopping for a TV and as we live rural online is the go.  We looked at a number of models and sites ending up at JB Hi-Fi.  I ordered and used my credit card, a day later I received an email informing me they needed address confirmation in the form on a bill or similar.  I thought was great security but ended up a pain as council changed our road numbering to fire numbers... one thing I had with my address was a bank statement showing our investment account but they wanted a full page scan and I was unwilling to send too much financial info to them, back to the start second thing I had still has old numbering..   bugger.  Cancelled order - back tot he start.

Called Wellington branch but the model we wanted was not in stock - ok no special trip required.

Ordered with my wife's details as we have a power bill with her name and our new numbering, all good I thought.  Bugger I had only sent the image with 3/4 of the page, I had not included the bottom empty space.  Send again with full page.  Wait, Wait, Wait - email to ask if what I sent was enough... "No we did not receive anything further"  forwarded original messages with images and Wait, Wait, Wait  - email to ask if what I sent was enough and no response, today I sent to them "Feels like the piss is being taken - please escalate to someone who gives a toss about service"

Am I alone in the lack of service?  This second attempt has taken 8 days and the first was I think was around 5.

We may have to arrange a trip into town and see what is available in person :)  Apologies for the rant!

W



Create new topic
2200 posts

Uber Geek
+1 received by user: 74

Subscriber

  Reply # 684593 11-Sep-2012 20:43 Send private message

Go into town and buy in person...
They probably don't want to pay the freight cost.

804 posts

Ultimate Geek

Trusted

  Reply # 684596 11-Sep-2012 20:44 Send private message

Dunnersfella: Go into town and buy in person...
They probably don't want to pay the freight cost.


Scratch that, go into town and buy from someone else.

804 posts

Ultimate Geek

Trusted

  Reply # 684599 11-Sep-2012 20:45 Send private message

Also if you are looking at a Sony their website will price match.



11 posts

Geek


  Reply # 685131 12-Sep-2012 17:57 Send private message

Quick update - after my last "polite" email my wife had a call saying that the issue is their systems being run out of Oz but they will dispatch our order today :) Price was right but even then I would have expected a little more customer service.

Thanks for the feedback provided

cheers

W

787 posts

Ultimate Geek
+1 received by user: 257


  Reply # 685976 14-Sep-2012 13:01 Send private message

Yeah, would never ever buy anything large ticket from them Online.



After getting dicked around with CDs - delays, no updates, no response to emails.

My local store (Westgate) were SUPER helpful on the phone putting stuff aside and helping with pick up. Plus if anything goes wrong it's easier to return.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Vodafone TV multicast settings on pfSense?
Created by kenkeniff, last reply by chrispchikin on 22-Aug-2014 22:36 (133 replies)
Pages... 7 8 9


CGA. Is it fair?
Created by BTR, last reply by bazzer on 22-Aug-2014 11:02 (86 replies)
Pages... 4 5 6


Fluoride is safe, who knew?
Created by networkn, last reply by SaltyNZ on 22-Aug-2014 22:24 (24 replies)
Pages... 2


Free: Smart Button for your Android device
Created by freitasm, last reply by PhantomNVD on 22-Aug-2014 22:08 (104 replies)
Pages... 5 6 7


Lightbox press event release
Created by freitasm, last reply by Lightbox on 22-Aug-2014 17:04 (469 replies)
Pages... 30 31 32


Opotiki SPCA vote
Created by JayADee, last reply by shk292 on 22-Aug-2014 20:21 (19 replies)
Pages... 2


It was hardly 'hacking' was it?
Created by CB_24, last reply by gzt on 21-Aug-2014 22:26 (97 replies)
Pages... 5 6 7


Warning about Pure Hosting
Created by LostBoyNZ, last reply by Zeon on 23-Aug-2014 00:15 (34 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.