Called Wellington branch but the model we wanted was not in stock - ok no special trip required.
Ordered with my wife's details as we have a power bill with her name and our new numbering, all good I thought. Bugger I had only sent the image with 3/4 of the page, I had not included the bottom empty space. Send again with full page. Wait, Wait, Wait - email to ask if what I sent was enough... "No we did not receive anything further" forwarded original messages with images and Wait, Wait, Wait - email to ask if what I sent was enough and no response, today I sent to them "Feels like the piss is being taken - please escalate to someone who gives a toss about service"
Am I alone in the lack of service? This second attempt has taken 8 days and the first was I think was around 5.
We may have to arrange a trip into town and see what is available in person :) Apologies for the rant!