Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




129 posts

Master Geek


Topic # 111353 31-Oct-2012 12:18 Send private message

Anyone else have battles with Samsung TV warranties? We have had a LED 40" for 6 months and half the screen is green. We are now at day 14 in the warranty process. You aren't aloud to talk to Samsung but a call centre that relay's IM's while your on the phone! This seems crazy.

Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

1567 posts

Uber Geek
+1 received by user: 59


  Reply # 709844 31-Oct-2012 13:52 Send private message

mattwnz: That is why I am not a great fan of that brand. Had a problem with a freezer and ended up having to deal with the retailer instead, as the call centre was a waste of time. Had to wait over a month for the part and it to be fixed,which was too long for something that was under warranty and they should have had local parts for.
Just get the retailer to handle it.

+1
You should always deal via the retailer first and not direct.
If it's a major fault the retailer should replace it.

3176 posts

Uber Geek
+1 received by user: 401

Trusted
Subscriber

  Reply # 709979 31-Oct-2012 17:26 Send private message

jmumby: Not sure why we made the fatal decision to go straight to Samsung. We had brought an extended warranty on our last TV which paid in spades as it died in 4 years, we got a new TV out of it. This one dies in 6 months and thought they would be the best to deal with, absolutely not. It needs a part that won't be available until December. Think they are going to replace it now. Smith City (were we brought it) have been great and we really should have gone there first. They have offered to transfer the extended warranty to what ever new tv we end up with. 


ALWAYS ALWAYS ALWAYS approach the retailer, not the manufacturer. 





Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Crew Drinking on Flights - Why!?
Created by networkn, last reply by Dratsab on 21-Dec-2014 22:04 (27 replies)
Pages... 2


Police Camera Van Disguise
Created by Reanalyse, last reply by Dratsab on 21-Dec-2014 21:59 (74 replies)
Pages... 3 4 5


Do I have the right to return this?
Created by corksta, last reply by alasta on 21-Dec-2014 12:59 (44 replies)
Pages... 2 3


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


Couriers starting to charge for redelivery
Created by mattwnz, last reply by rendezvous on 19-Dec-2014 11:45 (78 replies)
Pages... 4 5 6


Google Chromecast now available in New Zealand
Created by freitasm, last reply by michelangelonz on 20-Dec-2014 10:38 (155 replies)
Pages... 9 10 11


forgot how to unlock a car door
Created by joker97, last reply by joker97 on 21-Dec-2014 07:34 (53 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.