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Topic # 111353 31-Oct-2012 12:18 Send private message

Anyone else have battles with Samsung TV warranties? We have had a LED 40" for 6 months and half the screen is green. We are now at day 14 in the warranty process. You aren't aloud to talk to Samsung but a call centre that relay's IM's while your on the phone! This seems crazy.

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  Reply # 709844 31-Oct-2012 13:52 Send private message

mattwnz: That is why I am not a great fan of that brand. Had a problem with a freezer and ended up having to deal with the retailer instead, as the call centre was a waste of time. Had to wait over a month for the part and it to be fixed,which was too long for something that was under warranty and they should have had local parts for.
Just get the retailer to handle it.

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You should always deal via the retailer first and not direct.
If it's a major fault the retailer should replace it.

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  Reply # 709979 31-Oct-2012 17:26 Send private message

jmumby: Not sure why we made the fatal decision to go straight to Samsung. We had brought an extended warranty on our last TV which paid in spades as it died in 4 years, we got a new TV out of it. This one dies in 6 months and thought they would be the best to deal with, absolutely not. It needs a part that won't be available until December. Think they are going to replace it now. Smith City (were we brought it) have been great and we really should have gone there first. They have offered to transfer the extended warranty to what ever new tv we end up with. 


ALWAYS ALWAYS ALWAYS approach the retailer, not the manufacturer. 





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