Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Watch this topic Create new topic
1 | 2 
1127 posts

Uber Geek
+1 received by user: 56


  Reply # 958742 29-Dec-2013 18:49 Send private message quote this post

Glad it's working again! :-)




5001 posts

Uber Geek
+1 received by user: 166

Subscriber

  Reply # 958748 29-Dec-2013 18:58 Send private message quote this post

Glad you sorted it. I've bookmarked this thread in case it happens to me some day..




Regards,

Old3eyes

2603 posts

Uber Geek
+1 received by user: 50

Trusted
Subscriber

  Reply # 958776 29-Dec-2013 19:45 One person supports this post Send private message quote this post

sonyxperiageek:
mattwnz: Do they have a support line you can phone, or email address you can contact for support, as I presume it is under warranty? If this had happened to an apple device, it would make the mainstream news.


It's Google - they never have a support line... unless it is setting up for Google AdWords.

Besides, Chromecast is still not officially available in NZ at the moment AFAIK.


Google's biggest weakness down the road is the near-total lack of support. 

You just can't trust them if anything goes wrong. I say this is a long-time Google fan. It's their Achilles heal...and very relevant for them as a cloud provider. Just....don't. 




____________________________________________________
If you're not curious, your brain is already dying...if not dead.



6126 posts

Uber Geek
+1 received by user: 213


  Reply # 958778 29-Dec-2013 19:52 Send private message quote this post

sonyxperiageek:
mattwnz: Do they have a support line you can phone, or email address you can contact for support, as I presume it is under warranty? If this had happened to an apple device, it would make the mainstream news.


It's Google - they never have a support line... unless it is setting up for Google AdWords.

Besides, Chromecast is still not officially available in NZ at the moment AFAIK.


I would have thought for an actual product, they would have some form of support line, especially if they are trying to compete with Apple products, who do. Even if it is an 0900 one, or a pay per incident support line. Perhaps that is why they are not being sold in NZ, due to lack of support, and retailers or importers would need to provide end user support?



770 posts

Ultimate Geek
+1 received by user: 18


  Reply # 958841 29-Dec-2013 22:43 Send private message quote this post

Little bit of thread drift, but us Kiwis are well served by consumer protections, so not being able to contact a manufacturer or retailer to whom we've given good money is an anathema.

My friends in the USA cannot believe that our protections and remedies go beyond the one or two year standard warranties, even up to many years after purchase if the item has failed when it should rightly perform correctly for a considerable amount of time thereafter.
Over there they seem to simply give up if the item is outside the warranty period, and expect to buy new again!

R.

1127 posts

Uber Geek
+1 received by user: 56


  Reply # 958858 29-Dec-2013 23:56 Send private message quote this post

All Google expects us to do when one of their products doesn't work is to go on their forums - where if you are lucky you will get good help from a knowledgeable person, or else......




6126 posts

Uber Geek
+1 received by user: 213


  Reply # 958861 30-Dec-2013 00:03 Send private message quote this post

Rickles: Little bit of thread drift, but us Kiwis are well served by consumer protections, so not being able to contact a manufacturer or retailer to whom we've given good money is an anathema.

My friends in the USA cannot believe that our protections and remedies go beyond the one or two year standard warranties, even up to many years after purchase if the item has failed when it should rightly perform correctly for a considerable amount of time thereafter.
Over there they seem to simply give up if the item is outside the warranty period, and expect to buy new again!

R.


Your friends probably also won't believe the prices we pay here for some goods, which can be double if not triple what they can get in the US. So I am sure that NZ retailers/ importers, or retailer who are also importers, add on a larger margin incase they have a CGA claim, and the manufacturer won't cover it. WHen you buy a product from overseas you don't get that CGA coverage, but that is your risk, and the benefit is the low price. Australia appear to have really tightened up on their CGA protection too, and I think it is even harder on retailers than NZs now.



770 posts

Ultimate Geek
+1 received by user: 18


  Reply # 959017 30-Dec-2013 12:27 Send private message quote this post

Retested unit this morning, same old problem. Works OK IF you power on device first (boots and connects to wifi in about 5 or 6 seconds), then insert HDMI.

Pretty stupid requirement that was never necessary prior to firmware update.

Frankly, performance is poor all round (resolutions, sound synch) and my ethernet connected media player does 99% of the jobs in full HD and at speed ... just thought getting On Demand/Replay TV would be nice but that is even worse than YouTube deliveries.

Anyone want to buy a nearly new Chromecast?

R.

2194 posts

Uber Geek
+1 received by user: 372

Subscriber

  Reply # 959046 30-Dec-2013 13:37 Send private message quote this post

Rickles: Retested unit this morning, same old problem. Works OK IF you power on device first (boots and connects to wifi in about 5 or 6 seconds), then insert HDMI.

Pretty stupid requirement that was never necessary prior to firmware update.

Frankly, performance is poor all round (resolutions, sound synch) and my ethernet connected media player does 99% of the jobs in full HD and at speed ... just thought getting On Demand/Replay TV would be nice but that is even worse than YouTube deliveries.

Anyone want to buy a nearly new Chromecast?

R.


I've been tempted by these and the Google TV sticks but only as a toy as I have a media PC so get all that and more. Actually I can't get TV anymore so just use Youtube and Onedemand, don't actually miss it and can get most sports live if you look around.




Galaxy S4 I9505
Samsung (custom)  KITKAT 4.4.2 (no Knox bootloader)







770 posts

Ultimate Geek
+1 received by user: 18


  Reply # 959989 1-Jan-2014 17:11 Send private message quote this post

WEIRDER by the minute:

Had a play around with the Chromecast and HDMI cables and found that it all works perfectly and as before IF I disconnect the other HDMI cable that comes from my media player. Tried swapping HDMI ports for each, made no difference.

Found online a reference to the fact that the latest Chromecast update now includes CEC controls for HDMI appliances, and more importantly (and I quote) -

"Handshake (HDCP) interference, when multiple devices are connected to a TV set, and •All devices connected to the TV via HDMI must be HDCP-compliant".

My media player is not HDCP compliant, and even turning this off on my TV (Samsung Anynet+) doesn't cure the problem.

I guess my option now is to connect the media player to the TV via separate Component and Audio cables, thus leaving Chromecast to work.

R.

5001 posts

Uber Geek
+1 received by user: 166

Subscriber

  Reply # 960047 1-Jan-2014 18:34 Send private message quote this post

Or buy a HT amp with HDMI in / out.. That's how I run mine as I have no spare HDMI on my TV set (2 only)




Regards,

Old3eyes



770 posts

Ultimate Geek
+1 received by user: 18


  Reply # 1016599 1-Apr-2014 14:24 Send private message quote this post

UPDATE since January .... Chromecast device went through an automatic upgarde today, and it is working perfectly as it should, viz. no problems having two HDMI cables plugged into the TV at the same time.  Maybe they read my feedback to them undecided

Also updated the Chrome extension, and the whole thing seems much more stable ... even the wifi signal is reading higher/stronger.  YouTube being optimised for Chromecast blasts away full screen in HD and smooth as.  NZTV On Demand and Project Free TV still gives slightly jerky visuals, but I suspect that is due to how they transmit/feed?

R.

1 | 2 
View this topic in a long page with up to 500 replies per page Watch this topic Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by firefuze on 24-Apr-2014 13:30 (99 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Auckland Transport Hop card - look out for errors
Created by robjg63, last reply by sbiddle on 24-Apr-2014 20:48 (21 replies)
Pages... 2


Windows 8 System Mechanics
Created by eme, last reply by eme on 24-Apr-2014 21:10 (20 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by gzt on 24-Apr-2014 21:36 (176 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.