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Topic # 110987 22-Oct-2012 00:18 Send private message

I bought a Toshiba satellite from Noel lemming on Monday 15 October. I noticed since day one I could hear the hard drive clicking , light clicks and clicked more as I opened say a browser or application. Is this something to be concerned about? I read that Noel lemming will allow me to exchange a purchase within 14 day's of purchase. I'm a bit worried as it's new and really wouldn't like the hard drive to fail on me. I did a disk check and it replaced some bad clusters however I can still hear the drive make that tick noise.



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  Reply # 704508 22-Oct-2012 00:32 Send private message

I'd take it back straight away if I were you.  When any bad clusters appear on a Hard Drive, it usually means that more will follow, and that's not what you need on a brand-new product.







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Geek
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  Reply # 704511 22-Oct-2012 00:44 Send private message

Thanks for the reply Grant :(
I had a feeling it wasn't good and it been new I figured I should take it back and exchange it for another one of the same type.  



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  Reply # 704638 22-Oct-2012 13:54 Send private message

UPDATE: i took the laptop back and explained the problem. Noel lemming were great, supplied me a new laptop on the spot, thank you Noel lemming :D

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  Reply # 704639 22-Oct-2012 14:11 Send private message

great service :) always good to here feedback on a big box store like that.





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  Reply # 704640 22-Oct-2012 14:12 Send private message

Excellent. The more I deal with Noel Leeming, the more I like them. Their local staff in Waipapa (near Kerikeri) are great. We bought a Panasonic Plasma TV during the Labour Weekend sale yesterday and they were very knowledgeable and helpful.







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  Reply # 705136 23-Oct-2012 14:48 Send private message

hey guys I have a bit of a problem I'm unsure about but appears to be second hand. I got a replacement as mentioned , however It has a few stickers on this with 1 sicker showing it has been couried to someone else on sep 3 with there address, name, phone number. It appears to me is this has been used before. 
I'm the type of person that when paying a decent amount of money you would expect a NEW product.  It kind of bugs me some. Am I been to picky? or should I discuss this with Noel lemming. 

If you payed a lot of money would you expect a new product or happy if it's been used before?

Bottom line should I take it back for a NEW one?

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  Reply # 705137 23-Oct-2012 14:50 Send private message

Is there any evidence that it's actually been used/configured for another user? Sometimes the courier stickers can be a bit misleading.



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  Reply # 705138 23-Oct-2012 14:52 Send private message

no hands on evidence that I can see. I would imagine the only way to tell is to run software to look into the disk more? 



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  Reply # 705141 23-Oct-2012 15:01 Send private message

I ran software Recuva and shows files dated back from 2007 many can be restored :/

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  Reply # 705144 23-Oct-2012 15:07 Send private message

weetbix43: I ran software Recuva and shows files dated back from 2007 many can be restored :/


THey could be system files.

Try running something like crystaldiskinfo as that will tell you how many times the HDD has been powered up and the total hours used.







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  Reply # 705147 23-Oct-2012 15:11 Send private message

it says power on count 30 and power on hours 17 but is grayed out



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  Reply # 705148 23-Oct-2012 15:12 Send private message

did a refresh of the window and shoes clearly 17 hours

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  Reply # 705153 23-Oct-2012 15:24 Send private message

This is a tough call, shops like this offer 14 days return in original condition, that means that every product that has been returned under this arrangement has to be resold for the original value at some point, otherwise how could they offer this.

I too would be questioning an apparently second hand computer as I have had an item sold to me as new that was actually a faulty return item.

So long as this doesn't affect the warranty period I personally wouldn't be too fussed.




I know a little more than nothing but not much...

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  Reply # 705172 23-Oct-2012 15:51 Send private message

17 Hours is not a lot, that could be from factory testing and loading the image, so I wouldn't worry about it.






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  Reply # 705372 23-Oct-2012 21:48 Send private message

FINAL UPDATE: It was bugging me some so decided to take it back then saw a toshiba I7 as I had I5 I decided to get that for an extra $40 so all good. Satisfied now. Thanks for the feed back everyone :)

PS. I know I am fussy :P

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