1st issue: The laptop would switch off itself if I tab the touch pad. Acer identified HDD fault and replaced the parts
2nd issue: I could not install MS Office and the touch pad problem came back. I could not even restore the Laptop to factory state. Acer identified some "system" fault and repaired.
3rd issue: I experienced blue screen once a while when the laptop was waken up from sleep mode.
**This time they identified it as a software issue (like 2nd repair) and conclude its user issue. They also accuse me of opening the laptop since the "sticker" is broken. They said I should have checked the sticker when I picked up the laptop. However, who will check the bottom of laptop if I went for system error? And why would this be my responsibility to check if they could not finish their job properly?
Since Acer is not very friendly so I took the laptop back to the retailer PB Technologies and hope they can help me or refund the laptop. Unfortunately they said they could not refund since I need at least 3 hardware faults before I can claim a stock credit.
Now I have left the faulty laptop at PB since I don't want to be accused of opening it up again. However, it looks like they will not give me a refund unless Acer approves it.
I have posedt a FB message on Acer NZ page about this and they blocked me from making further comments so I assume they will never approve the credit since they are angry too.
What should I do apart from dispute tribunal?