networkn: 3 attempts is a reasonable number under which to claim. 1 is not enough. Items fail, it's a fact of life, those suggesting a single failure warrants a replacement or refund aren't being reasonable nor following the spirit of the laws. I do personally feel that the current laws are bent too far in favour of the consumer, and put an unfair burden on the retailer who isn't guaranteed the same protection from their up-link suppliers.
I don't disagree. However retailers do have to build these costs into their margins. If NZ didn't have these consumer laws, far more people would just buy stuff directly from overseas where there is no consumer protection apart from the manufacturers global warranty if it exists. I believe it is partly there to self regulate the market, so NZ doesn't get poor quality goods dumped on the market, and kiwis don't get ripped off.
I believe on Fair Go about a year ago, the lady from the Ministry of Consumer Affairs specifically said that companies don't get a specific number of chances to repair an item, it should be fixed on the first attempt, and there is no reason why most faults shouldn't be fixed on the first attempt. They said that there was a misconception that they should get 3 chances to fix something, which over time could be many months without the goods.