No excuses for taking a weeks to get warranty parts from overseas. I often wonder if they only put in a parts order once or twice a month. When I worked at a IT parts wholesaler, the parts we ordered privately from Aus would arrive THE NEXT DAY. Doing Warranty repair work, on behalf of a well known manufacturer, we had to wait for them to supply the warranty parts, would usually take at least 1 month, often much longer.
Fast turnaround can be done, yet some Manufacturers just dont do what it takes , it takes only minimal effort Its not the fault of the local techs, often not the fault of the NZ Branch of the manufacturer either.
Just a quick update on our issue with Lenovo support. The laptop that we sent away for warranty repair back in May 2013, yes 2013, got returned to us on Monday 25/8/14! They replaced the hard drive, mainboard & keyboard. Nothing with the laptop except the standard form letter to say what work was done so no apology or anything.
So well done Lenovo, that repair only took 15 months!