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1063 posts

Uber Geek
+1 received by user: 99


  Reply # 967426 15-Jan-2014 10:45 Send private message

Doesn't your school use the laptop in schools program for teachers? It works well.

790 posts

Ultimate Geek
+1 received by user: 142


  Reply # 969989 20-Jan-2014 13:13 Send private message

No excuses for taking a weeks to get warranty parts from overseas. I often wonder if they only put in a parts order once or twice a month.
When I worked at a IT parts wholesaler, the parts we ordered privately from Aus would arrive THE NEXT DAY.
Doing Warranty repair work, on behalf of a well known manufacturer, we had to wait for them to supply the warranty parts, would usually take at least 1 month, often much longer.

Fast turnaround can be done, yet some Manufacturers just dont do what it takes , it takes only minimal effort
Its not the fault of the local techs, often not the fault of the NZ Branch of the manufacturer either.

4192 posts

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+1 received by user: 758

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  Reply # 970036 20-Jan-2014 14:57 Send private message

Lenovo support has never been as good as IBM





2532 posts

Uber Geek
+1 received by user: 135


  Reply # 1117273 28-Aug-2014 14:28 One person supports this post Send private message

Just a quick update on our issue with Lenovo support.
The laptop that we sent away for warranty repair back in May 2013, yes 2013, got returned to us on Monday 25/8/14!
They replaced the hard drive, mainboard & keyboard.
Nothing with the laptop except the standard form letter to say what work was done so no apology or anything.

So well done Lenovo, that repair only took 15 months!





370 posts

Ultimate Geek
+1 received by user: 43

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  Reply # 1117332 28-Aug-2014 15:49 Send private message

Would anyone out there have any ideas on a laptop manufacturer who does have a decent warranty in practice (ASUS maybe ?)




rb99


1939 posts

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+1 received by user: 427


  Reply # 1117371 28-Aug-2014 17:14 Send private message

rb99: Would anyone out there have any ideas on a laptop manufacturer who does have a decent warranty in practice (ASUS maybe ?)


Dell

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