Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



785 posts

Ultimate Geek
+1 received by user: 150


Topic # 138683 13-Jan-2014 14:14 Send private message

A friend purchased a new laptop from a chain-store, and as she isn't (at all) technical, she paid an extra $100 or so to have them set it up and install the AV software they talked her into buying. Not what I would have recommended had she asked me, but she didn't. Even so, all good so far, she even paid for the extended warranty.
After 6 weeks, the hard disk failed, so she took it back for warranty repair, which they did without complaint. But, when she went to pick it up, it, of course, had a new hard disk in, and hadn't been set up. She asked them to set it back up for her, as she had purchased it from them in that state. They declined, brusquely, and told her that's not covered by the warranty and she's on her own.

So, my question is, should the setup have been covered? She's talked to me now, so it will get get set up properly, but if she had stamped her foot and said Consumer Guarantees, would she have been within her rights?

Filter this topic showing only the reply marked as answer Create new topic
2447 posts

Uber Geek
+1 received by user: 321

Trusted
Microsoft NZ

  Reply # 966179 13-Jan-2014 14:30 Send private message

I would say she is definitely within her rights

she paid to have it setup previously

16344 posts

Uber Geek
+1 received by user: 1331

Trusted
Vodafone NZ

  Reply # 966180 13-Jan-2014 14:32 Send private message

For sure they sold her the goods




6765 posts

Uber Geek
+1 received by user: 445

Trusted
Subscriber

  Reply # 966200 13-Jan-2014 14:44 Send private message

Tough call. If she paid for someones time by the hour to provide a service then it's a tough call. If it was a line item in the sale I think it'd be easier to enforce. The business should really offer it as good customer service.




Asus eee pad transformer
iPod 2G
Windows 7 PC
Lots and lots of Nikon camera gear

BDFL
49620 posts

Uber Geek
+1 received by user: 4465

Administrator
Trusted
Geekzone
Subscriber

  Reply # 966202 13-Jan-2014 14:46 Send private message

I would say no. Your friend bought a laptop and a service. The service was executed and the hardware fault doesn't seem to have been caused by the service so to all effects the service was correctly delivered to the required standards.





3234 posts

Uber Geek
+1 received by user: 1112


  Reply # 966217 13-Jan-2014 14:50 Send private message

Has the OS been reinstalled etc or was it lost wit the HDD failure? If they have not and it now cannot be restored to "factory state" then she does not have what she purchased and would have a claim.




Mike

 Interesting. You're afraid of insects and women. Ladybugs must render you catatonic.

BDFL
49620 posts

Uber Geek
+1 received by user: 4465

Administrator
Trusted
Geekzone
Subscriber

  Reply # 966219 13-Jan-2014 14:53 Send private message

KiwiNZ: Has the OS been reinstalled etc or was it lost wit the HDD failure? If they have not and it now cannot be restored to "factory state" then she does not have what she purchased and would have a claim.


This would be the case for the pre-installed OS but not for any services which completed and delivered and not at fault.






1208 posts

Uber Geek
+1 received by user: 77


  Reply # 966243 13-Jan-2014 15:06 One person supports this post Send private message

The manufacturer of that faulty HDD (or the entire laptop, depending on who fixed it) should be liable to cover the additional cost of setting it back up again. This should be a Consequential Loss as stated here: http://www.consumer.org.nz/reports/consumer-guarantees-act/putting-it-right






785 posts

Ultimate Geek
+1 received by user: 150


  Reply # 966248 13-Jan-2014 15:15 Send private message

sonyxperiageek: The manufacturer of that faulty HDD (or the entire laptop, depending on who fixed it) should be liable to cover the additional cost of setting it back up again. This should be a Consequential Loss as stated here: http://www.consumer.org.nz/reports/consumer-guarantees-act/putting-it-right


Consequential Loss. That sums up exactly how I was viewing the situation. On the bright side, now I'm setting up the lappie, she won't end up with a pile of crapware. On the downside, it has been a stress for her in an otherwise stressful time. On the upside, she will think twice about shopping at Harvey Norman again (without getting backup from me or someone like me).

1299 posts

Uber Geek
+1 received by user: 79


  Reply # 966252 13-Jan-2014 15:21

freitasm: I would say no. Your friend bought a laptop and a service. The service was executed and the hardware fault doesn't seem to have been caused by the service so to all effects the service was correctly delivered to the required standards.



This




-----------------------------------------------------------------------------------------------
Nothing is impossible for the man who doesn't have to do it it himself - A. H. Weiler

Filter this topic showing only the reply marked as answer Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by joker97 on 20-Sep-2014 11:54 (405 replies)
Pages... 25 26 27


Festival of Democracy
Created by gzt, last reply by Geektastic on 21-Sep-2014 23:11 (117 replies)
Pages... 6 7 8


Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by SaltyNZ on 18-Sep-2014 09:20 (126 replies)
Pages... 7 8 9


Predict E(l)ection 2014 & win
Created by nakedmolerat, last reply by Kyanar on 22-Sep-2014 00:43 (77 replies)
Pages... 4 5 6


IOS8 - Network Load
Created by FireEngine, last reply by raytaylor on 20-Sep-2014 16:55 (45 replies)
Pages... 2 3


Computer Lounge's Zen Radical
Created by JayADee, last reply by JayADee on 19-Sep-2014 14:51 (15 replies)

Maybe some politicians should go back to school?
Created by jarledb, last reply by DarthKermit on 18-Sep-2014 18:27 (31 replies)
Pages... 2 3


Will My VDSL gets better?
Created by coconuts, last reply by Saranis on 21-Sep-2014 11:54 (29 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.