After 6 weeks, the hard disk failed, so she took it back for warranty repair, which they did without complaint. But, when she went to pick it up, it, of course, had a new hard disk in, and hadn't been set up. She asked them to set it back up for her, as she had purchased it from them in that state. They declined, brusquely, and told her that's not covered by the warranty and she's on her own.
So, my question is, should the setup have been covered? She's talked to me now, so it will get get set up properly, but if she had stamped her foot and said Consumer Guarantees, would she have been within her rights?