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Microsoft

  Reply # 977935 31-Jan-2014 11:20 Send private message

thanks for the feedback guys on the support. I've sent your comments on to the right people here to action and sort this out.



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  Reply # 978772 2-Feb-2014 10:04 Send private message

So is there actually anywhere you can buy the Surface 2 (RT not pro). Since starting this thread ive not found any of the official retailers that have any stock in Christchurch.

Seems like they are super hard to find, are they that unpopular that no one whats to stock them? Or does Microsoft just not make may of them.

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  Reply # 978825 2-Feb-2014 11:26 Send private message

Not even Harvey Norman?

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  Reply # 978839 2-Feb-2014 11:33 Send private message

someone here on GZ asked the other day, and I checked and JB had some. They had both 32GB and 64GB in stock.

They have been popular, we haven't made enough to meet the demand, and the production factories have been ramped up and a lot more stock on the way over the next 2 months

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  Reply # 979983 4-Feb-2014 11:08 Send private message

Ok, just an update on my warranty issue. Nathan has been very helpful and obviously has been in contact with someone as I just got an unsolicited call from an MS rep (excellent). Very apologetic, however, looks like the best case scenario is I might have a replacement shipped on or about the 18th Feb (I logged my service request for a replacement on 13 Jan).

Thats about as bad as you can possibly get and think I'll approach JB Hifi about getting my money back. Feel sorry for them (JB) as they were willing to help, but weren't allowed to by MS (they didn't have stock either but weren't allowed to help me regardless).

Sorry Nathan, fantastic device but an absolute epic fail on warranty issue. Worldwide they don't have a 8GB/256 Surface to send me? Something that really doesn't happen with the Apple guys.

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  Reply # 980014 4-Feb-2014 12:03 Send private message

rp1790: Thats about as bad as you can possibly get and think I'll approach JB Hifi about getting my money back. Feel sorry for them (JB) as they were willing to help, but weren't allowed to by MS (they didn't have stock either but weren't allowed to help me regardless). 


How does this fit with the CGA? My understanding is that should you elect to go to the retailer to have a problem sorted, they can't require you to deal directly with the manufacturer. (I know this doesn't help in the OP's case, given the lack of replacement devices, but I'm wondering about Micrsoft's conditions here.)

From the Consumer Affairs website:

 

Who sorts out your problem

 

You can choose to go back to either the retailer or the manufacturer.

 

It is usually easier to go back to the retailer because they were the one you paid for the goods, so your rights are clearer. But if the retailer has gone out of business or you have problems dealing with them, you may want to go to the manufacturer instead.

 

If you decide to go back to the retailer, it is the retailer who must deal with your problem. They cannot tell you to take the problem to the manufacturer, or to claim under a manufacturer’s warranty.

 

Note that your rights for compensation differ between the two types of sellers. It is a good idea to decide who would be the best business to resolve your particular problem before you approach them. Read the descriptions below about when to go to either seller and decide which seller would best resolve your particular problem.

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  Reply # 980213 4-Feb-2014 16:34 Send private message

rp1790: Ok, just an update on my warranty issue. Nathan has been very helpful and obviously has been in contact with someone as I just got an unsolicited call from an MS rep (excellent). Very apologetic, however, looks like the best case scenario is I might have a replacement shipped on or about the 18th Feb (I logged my service request for a replacement on 13 Jan).

Thats about as bad as you can possibly get and think I'll approach JB Hifi about getting my money back. Feel sorry for them (JB) as they were willing to help, but weren't allowed to by MS (they didn't have stock either but weren't allowed to help me regardless).

Sorry Nathan, fantastic device but an absolute epic fail on warranty issue. Worldwide they don't have a 8GB/256 Surface to send me? Something that really doesn't happen with the Apple guys.


your Surface Pro 2 256/8 is being shipped out tomorrow.  Not sure why they would tell you 18/2

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