MadEngineer: Good hardware, imho. I've only had to use their support once out of hundreds of their machines which was for a failed hard drive and that was repaired onsite on an m71. Shame about your experiences.
Yep, i agree, which is why i bought the thing...best notebook .
They have this walled off support department, and when they cannot help they get rid of you by saying they will speak to their manager and send an email.
Of course, they speak to their manager and send an email saying the part is not available.
It is impossible to actually get someone who can actually resolve the issue.
I think i'm going to have to go to the disputes tribunal , unfortunately.