Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 
1302 posts

Uber Geek
+1 received by user: 259

Trusted

  Reply # 1721718 17-Feb-2017 10:49 Send private message quote this post

@LenovoANZ are pretty responsive and reply at least.  Found a tweet I sent a couple of years ago:

 


1897 posts

Uber Geek
+1 received by user: 223

Subscriber

  Reply # 1721746 17-Feb-2017 12:08 Send private message quote this post

MikeB4: Lenovo is horrible. Their support is one of worse and the reason I dropped them.

 

I cannot agree with you more Mike (and I don't think our opinions often see eye to eye ;-)).  Their customer service is appalling.  Just read my thread from a couple of years ago when I purchased an Carbon X1 with compatible dock which is not actually compatible due to a flaw in the X1's bios.  The replicated the issue but refused to do anything about it other than provide a workaround which disables a few features.

 

I will never purchase another Lenovo product again.




2851 posts

Uber Geek
+1 received by user: 707


  Reply # 1721885 17-Feb-2017 15:38 One person supports this post Send private message quote this post

surfisup1000:

 

UHD:

 

So did you buy it from Lenovo NZ?

 

 

Yes

 

 

 

 

 

 

Well, finally got hold of someone who can help.   I'm not exactly how, I'd fired off messages through facebook/twitter, their wellington office... one of these seem to have done the trick and i just got an email apologising and ensuring they will get them in stock. 

 

So, not quite there yet, but fingers are crossed. 

 

 


4042 posts

Uber Geek
+1 received by user: 1734

Subscriber

  Reply # 1721889 17-Feb-2017 15:47 One person supports this post Send private message quote this post

Congratulations but no way should it be that hard.

 

 

 

 

 

 





I reject your reality and substitute my own. - Adam Savage
 


1267 posts

Uber Geek
+1 received by user: 296


  Reply # 1721932 17-Feb-2017 16:41 Send private message quote this post

Ask for a follow up and eta.

12029 posts

Uber Geek
+1 received by user: 1297


  Reply # 1721936 17-Feb-2017 16:53 Send private message quote this post

surfisup1000:

 

surfisup1000:

 

UHD:

 

So did you buy it from Lenovo NZ?

 

 

Yes

 

 

 

 

 

 

Well, finally got hold of someone who can help.   I'm not exactly how, I'd fired off messages through facebook/twitter, their wellington office... one of these seem to have done the trick and i just got an email apologising and ensuring they will get them in stock. 

 

So, not quite there yet, but fingers are crossed. 

 

 

 

 

 

 

Great result so far. If you can get through to the right people it helps. These large companies that outsource their cusomter service are a PITA to deal with. I am currently having issues with contacting another big tech company in NZ nd actually getting through to someone in NZ. Their number is just an overseas call centre who refuse to connect me to their NZ staff. Seem that writing snail mail can be the only way to contact upper levels in some companies now, as they are insulated by their call centres..


48 posts

Geek
+1 received by user: 6


  Reply # 1722157 18-Feb-2017 11:05 Send private message quote this post

Good luck with getting this replaced under CGA - seems fairly clear it's not fit for purpose if it's damaged after 3 months.

 

If you don't have any success, a quick google search shows there seem to be a lot of 3rd party vendors selling them - I can't imagine all of them will refuse to ship to you (and a couple are in Australia). Okay, so they all seem to sell them in packs of 10 (for around $30ish) but at least you'll have plenty of spares :-)




2851 posts

Uber Geek
+1 received by user: 707


  Reply # 1723147 20-Feb-2017 17:02 Send private message quote this post

muttley68:

 

Good luck with getting this replaced under CGA - seems fairly clear it's not fit for purpose if it's damaged after 3 months.

 

If you don't have any success, a quick google search shows there seem to be a lot of 3rd party vendors selling them - I can't imagine all of them will refuse to ship to you (and a couple are in Australia). Okay, so they all seem to sell them in packs of 10 (for around $30ish) but at least you'll have plenty of spares :-)

 

 

Out of interest, which 3rd party vendor did you see selling these (part code 4XH0L55146) and had them in stock?   There are plenty of vendors selling incompatible caps, but very few selling the correct one for my machine.   

 

Just in case lenovo does not come through , which is a 50/50 call I would think. 


1 | 2 | 3 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Amazon prices in US$






Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:






Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.