Why no HTC One X OTA updates?!

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Why no HTC One X OTA updates?!

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | ... | 13

92 posts

Master Geek

Reply # 630434 25-May-2012 16:32
I have to say, I just compared a parallel import HTC One X to a Telecom-bought one (1.28 vs 1.26 I think) and the performance improvement from old to new was very noticeable.

seightch

31 posts

Geek

Reply # 631314 28-May-2012 09:43
Yes it would seem to me, HTC rushed out the HOX with a few bugs/perf issues, but made up by almost immediately releasing fixes, this is what is so frustrating about Telecom hold the process up so much.

plambrechtsen

902 posts

Ultimate Geek

Trusted

Telecom NZ

Reply # 631644 28-May-2012 20:03
johnr: aimsy007: Two more days and still Telecom has not released the update.? Not good enough. Call the update Police Yep.... We're getting the heavies onto the device testing peeps and getting all medieval on them and taking to them with the hammers and blowtorches. In all seriousness... The device testing guys work very hard on making sure the phones work properly on the network. So really the only reason why they would be dragging their heels are that problems have been found with the build and they need to go back to HTC to get them to sort it out. I work for Telecom, but as always my views are my own.

johnr

13314 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 631645 28-May-2012 20:07
plambrechtsen: johnr: aimsy007: Two more days and still Telecom has not released the update.? Not good enough. Call the update Police Yep.... We're getting the heavies onto the device testing peeps and getting all medieval on them and taking to them with the hammers and blowtorches. In all seriousness... The device testing guys work very hard on making sure the phones work properly on the network.? So really the only reason why they would be dragging their heels are that problems have been found with the build and they need to go back to HTC to get them to sort it out. That is not just good enough! I want compensation and I am going to the meida / Fairgo and Target and the human rights comission Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

corksta

1512 posts

Uber Geek

Trusted

Subscriber

Reply # 632075 29-May-2012 16:51
I've just been at my local 2degrees shop where they had a One X on display, running 1.28. For me the performance difference between my phone running 1.26 and their one running 1.28 was like night and day. Everything was so smooth and it performed flawlessly. Me: \|  iMac 27" (2011) \|  Mac mini (2011) \| Samsung Galaxy Note II \|  iPad Wi-Fi 64GB (2012) \|  TV (2010 & 2012) \|  Time Capsule 2TB \|  AirPort Express (2008 & 2012) \|  iPod Shuffle 2GB (2010) \| Wife: \|  MacBook Air 11" (2012) \|  iPhone 4S 16GB \|  iPod Nano 8GB (2009) \|

Dingbatt

1440 posts

Uber Geek

Subscriber

Reply # 633075 31-May-2012 08:40
I don't do Twitter or Facebook, so tried ringing Telecom Mobile support about the firmware update. What a mistake that was. Once I got past the person with a Kiwi accent being understood by the person with the Filipino accent hurdle, I was told that there was no information about an update and I "should contact HTC, as they are responsible for phone software". Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

johnr

13314 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 633077 31-May-2012 08:42
Dingbatt: I don't do Twitter or Facebook, so tried ringing Telecom Mobile support about the firmware update. What a mistake that was. Once I got past the person with a Kiwi accent being understood by the person with the Filipino accent hurdle, I was told that there was no information about an update and I "should contact HTC, as they are responsible for phone software". You don't need to contact anyone just wait for the update to be released, Telecom NZ have advised they are testing the update! Ringing a service provider is not going to make it appear any quicker Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

Dingbatt

1440 posts

Uber Geek

Subscriber

Reply # 633164 31-May-2012 10:06
johnr: Dingbatt: I don't do Twitter or Facebook, so tried ringing Telecom Mobile support about the firmware update. What a mistake that was. Once I got past the person with a Kiwi accent being understood by the person with the Filipino accent hurdle, I was told that there was no information about an update and I "should contact HTC, as they are responsible for phone software". You don't need to contact anyone just wait for the update to be released, Telecom NZ have advised they are testing the update! Ringing a service provider is not going to make it appear any quicker See bolded passages above. How did Telecom advise? I checked their website (including FAQs) before ringing. Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

Technofreak

1209 posts

Uber Geek

Reply # 633274 31-May-2012 11:55
Dingbatt: johnr: Dingbatt: I don't do Twitter or Facebook, so tried ringing Telecom Mobile support about the firmware update. What a mistake that was. Once I got past the person with a Kiwi accent being understood by the person with the Filipino accent hurdle, I was told that there was no information about an update and I "should contact HTC, as they are responsible for phone software". You don't need to contact anyone just wait for the update to be released, Telecom NZ have advised they are testing the update! Ringing a service provider is not going to make it appear any quicker See bolded passages above. How did Telecom advise? I checked their website (including FAQs) before ringing. Awww, come on now surely everyone uses Twitter and Facebook as their way of keeping abreast of the world and receiving important update messages. Yep, have to agree, some places seem to have been captivated by the Twitter/Facebook frenzy and fail to realise that not everyone uses these mediums. Don't blame you for ringing to see what's going on. On the same matter, I would have thought that since they have the ability to tell what phone you have they would be able to send a text message giving you, as their customer, some feedback on the state of the play re software updates etc. Especially if you bought the device off them, car dealers make contact with owners they need to advise re warranty issues, no reason it cannot be done with phones, they have all of your details. It's not that hard and would save them the cost of having to field questions via phone, Twitter or Facebook etc. HTC One Nokia N9 Nokia E7 HP Touchpad Dell Inspiron 14z i5

seightch

31 posts

Geek

Reply # 633380 31-May-2012 13:39
Maybe this just boils down to a Transparency/Communication issue. Maybe the later releases of the HTC software contains radio software that conflicts with the Radio frequencies used by Telecom XT and Telecom are working their buts of trying to resolve this with HTC. Maybe HTC are not being as hopeful as they could be, causing this delay. Maybe all Telecom needs to do is communicate with owners of the HOX and inform their front line staff. Then again maybe the updates are delayed just because Telecom cant be bothered. "It's in testing"

Dingbatt

1440 posts

Uber Geek

Subscriber

Reply # 633402 31-May-2012 13:55
seightch: Maybe this just boils down to a Transparency/Communication issue. Maybe the later releases of the HTC software contains radio software that conflicts with the Radio frequencies used by Telecom XT and Telecom are working their buts of trying to resolve this with HTC. Maybe HTC are not being as hopeful as they could be, causing this delay. Maybe all Telecom needs to do is communicate with owners of the HOX and inform their front line staff. Then again maybe the updates are delayed just because Telecom cant be bothered. "It's in testing" +1 to this. I don't mind waiting if I know why. If it is just to maximise the radio then all good, but I would have thought a quad-band phone would have the radios sorted anyhow. As an aside, just had a play with a SGS3 in the telecom store. Nice handset, but I'm not regretting my HOX purchase.... maybe just whose firmware it's running. Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

P1n3apqlExpr3ss

679 posts

Ultimate Geek

Reply # 633407 31-May-2012 13:59
1.26 Telecom radio is the same as 1.26 european radio fyi Technology Journalist for Mobile Kiwi Twitter: @ArchSerpo

Dingbatt

1440 posts

Uber Geek

Subscriber

Reply # 633488 31-May-2012 14:57
P1n3apqlExpr3ss: 1.26 Telecom radio is the same as 1.26 european radio fyi In that case, why does it take so long to add two apps (Y!T-World and Your Telecom) to a ROM. Or are you saying they are testing the 1.28 radio to make sure it is compatible with XT? Or does "testing it" mean it's sitting in someones in-tray while they are away on a Caribbean cruise? Edit: Oh and could anyone who does Twitter/Facebook please update to this thread if someone from Telecom posts anything of relevance. Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

Dingbatt

1440 posts

Uber Geek

Subscriber

Reply # 633510 31-May-2012 15:38
Dingbatt: P1n3apqlExpr3ss: 1.26 Telecom radio is the same as 1.26 european radio fyi In that case, why does it take so long to add two apps (Y!T-World and Your Telecom) to a ROM. Or are you saying they are testing the 1.28 radio to make sure it is compatible with XT? Or does "testing it" mean it's sitting in someones in-tray while they are away on a Caribbean cruise? Edit: Oh and could anyone who does Twitter/Facebook please update to this thread if someone from Telecom posts anything of relevance. I take this back now that I have re-read plambrechtsen's reply above. But I would rather they said "there is a problem with this build and that's why it's taking so long". In the end I want it right, bug free and working properly on XT, otherwise I may as well root the phone load the European ROM on it. Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

P1n3apqlExpr3ss

679 posts

Ultimate Geek

Reply # 633525 31-May-2012 16:03
Dingbatt: I take this back now that I have re-read plambrechtsen's reply above. But I would rather they said "there is a problem with this build and that's why it's taking so long". In the end I want it right, bug free and working properly on XT, otherwise I may as well root the phone load the European ROM on it. You can't flash the European RUU just through root, you need s-off as well. Root gives you ability to install CWM and then flash custom roms Technology Journalist for Mobile Kiwi Twitter: @ArchSerpo

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | ... | 13