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820 posts

Ultimate Geek
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Topic # 107465 12-Aug-2012 19:14 Send private message

Hi

Friend is in Australia at the moment and his phone has no service.
His travel itinerary was NZ - Australia - Solomon Islands - Australia. Now, when on his first leg he had no issue roaming in Australia, he then goes to the Solomons and it doesn't work, he is not there that long so wasn't too worried about it however he is now back in Australia and he has no service.

This is the second time this has happened on exactly the same trip, when he got back to NZ the first time it happened his phone he went to telecom store and a new sim got him working straight away. He needs access while in Australia so desperate to get it working. 

I suspect that the sim and or phone has not changed whatever roaming settings it needs to now that it is back in NZ.

Any ideas?

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1725 posts

Uber Geek
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Spark NZ

  Reply # 671606 12-Aug-2012 22:01 Send private message

If you go into Settings - phone - sim applications - roaming menu - manual - and select tnz (or try sponsor) and see if that fixes it.




I work for Telecom, but as always my views are my own.

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