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273 posts

Ultimate Geek


  Reply # 674928 21-Aug-2012 08:10 Send private message

freitasm: Outlook Express doesn't exist anymore. People should be using Windows Live Mail instead.


Agreed, ( http://windows.microsoft.com/en-US/windows-live/essentials-other-programs )





"The Atlantis base, brings greetings from the pegasus galaxy, you may cut power to the gate!."- Dr Weir (Rising) New Zealand · TechRemedy

42 posts

Geek
+1 received by user: 2


  Reply # 674932 21-Aug-2012 08:28 Send private message

freitasm: Outlook Express doesn't exist anymore. People should be using Windows Live Mail instead.


Noted Boss but I just like the feel and look of OE. The odd thing is that Mailwasher exhibits the same problems as does/did OE, sometimes it checks my three accounts but lately it has stalled on the xtra addy. At least I won't forget my password in a hurry. Lol.



34 posts

Geek


  Reply # 675011 21-Aug-2012 10:29 Send private message

Ok, I think I have worked out what is causing this....


The IPAD connection to the xtra mail server is IMAP type.  Setup using default 'Yahoo' settings on IPAD.

Connection from both PC's is POP3.

Now.  If I use the IPAD and go to mail, it works every time.

I wonder if the IPAD is holding open the IMAP connection.

XTRA mail server then does not allow POP to connect while this is happening?????

If I leave the IPAD off for more than a couple of hours, then the POP works again on the computer.



Thoughts .....


138 posts

Master Geek
+1 received by user: 53


  Reply # 675015 21-Aug-2012 10:34 Send private message

damianh: Ok, I think I have worked out what is causing this....


The IPAD connection to the xtra mail server is IMAP type.  Setup using default 'Yahoo' settings on IPAD.

Connection from both PC's is POP3.

Now.  If I use the IPAD and go to mail, it works every time.

I wonder if the IPAD is holding open the IMAP connection.

XTRA mail server then does not allow POP to connect while this is happening?????

If I leave the IPAD off for more than a couple of hours, then the POP works again on the computer.



Thoughts .....



It sounds plausible to me - but then I'm no expert :)

61 posts

Master Geek
+1 received by user: 1


  Reply # 678545 29-Aug-2012 07:24 Send private message

I'm just about ready to give up on Xtra email now. Has been so unreliable lately and this morning I can't even get emails on Webmail....

9 posts

Wannabe Geek


  Reply # 678560 29-Aug-2012 08:07

Can't get any sense out of anything here this morning either.

416 posts

Ultimate Geek
+1 received by user: 131

Subscriber

  Reply # 678565 29-Aug-2012 08:28 Send private message

Switched my wife's email from Xtra to Gmail, and set up Gmail to retrieve the legacy Xtra mail. Every now and then, Gmail will fail to retrieve the Xtra mail, either with a 'remote server blocked the connection', or 'authentication failed'. Re-enter the same Xtra password into the Gmail settings, and Xtra mail pulls through again to Gmail.

The only mail going through to her Xtra now is things she has signed up for, so I've told her to go through and update all these notifications to her Gmail, as I'm over trying to sort her Xtra mail issues.

Before switching, when she was using Thunderbird to retrieve her Xtra mail, it would frequently fail due to authentication. Logging onto Xtra webmail with the same password would allow access, and then Thunderbird would start working again.

158 posts

Master Geek
+1 received by user: 9


  Reply # 678672 29-Aug-2012 11:45 Send private message

Hmm yeah having major issues pulling email through to Gmail today.

I've set my father up with a Google Apps account that was pulling xtra email through just fine for some time but there's been some sort of issue and now I'm seeing heaps of connection error messages from the gmail fetch system. Xtra webmail seems fine though.

Sounds like there is something going on with xtra today?

138 posts

Master Geek
+1 received by user: 53


  Reply # 678674 29-Aug-2012 12:00 Send private message

CapBBeard: Hmm yeah having major issues pulling email through to Gmail today.

I've set my father up with a Google Apps account that was pulling xtra email through just fine for some time but there's been some sort of issue and now I'm seeing heaps of connection error messages from the gmail fetch system. Xtra webmail seems fine though.

Sounds like there is something going on with xtra today?


Not just today - I've had this issue for months... and I've just given up on them...

158 posts

Master Geek
+1 received by user: 9


  Reply # 678677 29-Aug-2012 12:07 Send private message

Yeah, kind of why I set up the apps account in the first place - but unfortunately old habits die hard so he still receives a lot on his xtra address.

I'm hoping this is intermittent and sooner or later I should see some mail come through? It had been working fine for months up until now, argh. Currently getting 'Connection refused' errors, though they seem to come and go Undecided

1799 posts

Uber Geek
+1 received by user: 361

Trusted
Spark NZ

  Reply # 679043 30-Aug-2012 00:20 Send private message

There is currently a known issue with Xtra mail but not many cases from the looks of it have been logged.

I do highly recommend if you're having the issue to log the call with the Broadband helpdesk on 0800 225 598 and make sure you get linked to the existing case so the Broadband helpdesk know the extent of the issue.




I work for Spark, but as always my views are my own.

1199 posts

Uber Geek
+1 received by user: 258


  Reply # 679049 30-Aug-2012 01:20 Send private message

take the email away from Yahoo and let google host it :P cough





843 posts

Ultimate Geek
+1 received by user: 42


  Reply # 679050 30-Aug-2012 01:57 Send private message

what exactly do Telecom do to their yahoo hosted email that screws it up so often?
I have had a Yahoo New Zealand email address (not Xtra ) for about thirteen years I think and have next to no problems at all that whole time.

On the surface they look to be the same product but I can't work out how Telecom can screw it up so often???

416 posts

Ultimate Geek
+1 received by user: 131

Subscriber

  Reply # 679098 30-Aug-2012 08:44 Send private message

Are you able to post the open job number? My guy can't find anything that matches.

PL, I'll PM you the case that I just have had logged

His suggestion was just to auto-forward the Yahoo mail directly to the new address, which was my next step.

1799 posts

Uber Geek
+1 received by user: 361

Trusted
Spark NZ

  Reply # 679270 30-Aug-2012 14:21 Send private message

Just a FYI

The case is now listed as resolved in the internal portal, so if people can please re-check to see if it's still a problem... And if it is I will re-escalate.

Cheers

Peter




I work for Spark, but as always my views are my own.

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