message from telecom? is this legit?

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › message from telecom? is this legit?

megaman5000

8 posts

Wannabe Geek

Topic # 108158 25-Aug-2012 00:46
hay guys i was just wondering i just got a message from the number 7466, saying "welcome to telecom. you should now be receiving text(s) with internet settings for your mobile. save these settings using pin: **** if needed." is this legit telecom no, and text, if so i havent done anything yet. because it was just a bit vage, on what it meant. any help guys?

heavenlywild

3125 posts

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Reply # 676657 25-Aug-2012 01:35
Did you recently sign up to Telecom?

megaman5000

8 posts

Wannabe Geek

Reply # 676658 25-Aug-2012 01:50
no i have had this number for over a year. is this a fake message as, there is no notice on the telecom website about this message.

farcus

574 posts

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Reply # 676660 25-Aug-2012 01:53
call Telecom and ask.

insane

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Reply # 676663 25-Aug-2012 02:12
Typically those config via SMS messages wont have the pin in the body of the message, rather you use a pin which you see on screen from the website you used to generate it to unlock the message. Much like Vodafaone has here: http://www.vodafone.co.nz/help/configure-your-mobile/index.jsp

bradstewart

Ex-Samsung Fanboy
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Reply # 676668 25-Aug-2012 02:59
That's the message you get if you insert your XT sim into a phone which was not purchased from Telecom. You then receive config texts which contain APN settings for Internet and MMS. I got this recently when putting my sim into a Galaxy purchased from the States. Devices: Samsung Captivate (AT&T Galaxy S) and HTC One on Telecom. Samsung Galaxy Tab 2.

megaman5000

8 posts

Wannabe Geek

Reply # 676669 25-Aug-2012 04:01
as being a salesman of these phones , this is the first i have ever seen of it. and what has raised the question again is the fact that i got my phone from Telecom. SE X10a. i will call them in the morning. i must say i do get sick of the changes that telecom do and not letting you know that they are doing something.

n00dy

459 posts

Ultimate Geek

Reply # 676940 25-Aug-2012 19:48
megaman5000: as being a salesman of these phones , this is the first i have ever seen of it. and what has raised the question again is the fact that i got my phone from Telecom. SE X10a. i will call them in the morning. i must say i do get sick of the changes that telecom do and not letting you know that they are doing something. It has been around since early XT when a non telecom supplied device is connected to their network, they are the settings to get the device up an running as all telecom supplied devices are pre configured. Not all changes are Telecoms doing. bear in mind the manufacters spit out new devices so quick these days that software and firmware bugs are discovered. If you are a salesman you should know this and I would think that you would want your customers to have their mobile phones with the most up to date software and trouble free as much as possible

freitasm

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Reply # 676942 25-Aug-2012 19:51
megaman5000: no i have had this number for over a year. is this a fake message as, there is no notice on the telecom website about this message. Regardless of when you signed up, this SMS is sent when you insert the SIM in a new handset if it doesn't have the Telecom configuration already. You said you bought the handset from Telecom. Was this from a Telecom store or someone else? Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

megaman5000

8 posts

Wannabe Geek

Reply # 677011 26-Aug-2012 08:17
got it from my work (Powerstore, which is part of the Smith City Group) which orders them from brightstar, which is telecom, it was one of Telecom's first android phones and i have never had a telecom boot screen but has the telecom configuration. as a sales man i do know that the phones should have the most up to date software but as you should also know Telecom has a terrible update service. my phone should have had it's 2.3 update by now but TCOM has not released it yet, even though it has been out for about a year now. been working so i haven't called TCOM yet. i got my Sony Ericsson Xperia X10a back in 2010 when it was released, and in regards to the sime i got a TCOM sim at the time as i managed to loose my previous Tcom Sim.

plambrechtsen

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Telecom NZ

Reply # 677059 26-Aug-2012 11:22
megaman5000: got it from my work (Powerstore, which is part of the Smith City Group) which orders them from brightstar, which is telecom, it was one of Telecom's first android phones and i have never had a telecom boot screen but has the telecom configuration. as a sales man i do know that the phones should have the most up to date software but as you should also know Telecom has a terrible update service. my phone should have had it's 2.3 update by now but TCOM has not released it yet, even though it has been out for about a year now. been working so i haven't called TCOM yet. i got my Sony Ericsson Xperia X10a back in 2010 when it was released, and in regards to the sime i got a TCOM sim at the time as i managed to loose my previous Tcom Sim. Sounds very much like a non-Telecom sourced phone to me since I am pretty sure all Telecom sourced phones normally have the Telecom splash upon bootup. You can check if it's a Telecom Sourced or not here: http://www.telecom.co.nz/mobile/mobile/ournetwork/phonecompatibility/ All non-Telecom Sourced phones will always get the reconfiguration SMS messages each time a new Telecom Sim card is inserted into the phone (as it's based off the triplet of IMSI + Phone Number (MSISDN) + IMEI) I would suspect that may be your issue. Also a bit more detail about Brightstar: http://www.brightstarcorp.co.nz/overview-about-us If you took it in-store they should be able to help with re-configuring it, but since it's a non-Telecom sourced phone it would be on a best efforts basis. I work for Telecom, but as always my views are my own.

megaman5000

8 posts

Wannabe Geek

Reply # 677354 27-Aug-2012 01:45
if you had gone a bit further into your reading on brightstar you would have found they have the exclusive contract with Telecom to source all their phone bar the ZTE TCOM baranded stuff. and as proof that TCOM sold the phone, http://www.telecom.co.nz/documents/sony_x10a.pdf as a company we dont sell Vodafone and 2° didnt have any smart phones at the time. and let alone we order stock from another group for them so it only came from TCOM. these are the ranges that it runs on GSM 850/900/1800/1900MHz WCDMA 850/900/1700/1900/2100MHz in regards to the boot screen the first run of Android TCOM phones didnt have their Boot screen. as they at the time had not configured it.

munchkin

923 posts

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Reply # 677366 27-Aug-2012 06:33
Irrespective of your feelings and/or "knowledge" of Telecom, their handsets, distribution/supply methods and handset update processes, the message is legitimate. megaman5000: [...] these are the ranges that it runs on GSM 850/900/1800/1900MHz WCDMA 850/900/1700/1900/2100MHz The Telecom supplied version of this handset only supports WCDMA @ 850/1900/2100MHz. munchkin \| Troll \| Author \| Artist \| Citizen \| Friend \| Misanthrope Join us in the Geekzone IRC channel! All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.