Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




53 posts

Master Geek


Topic # 108560 31-Aug-2012 21:35 Send private message

Hi.
Have a friend who is with Xtra and can't connect to the Internet. Talking him thru rebooting his ADSL router. All the lights are saying it's connected, but can't go anywhere. Tried to get into modem. but page won't open.
Then he tells me he got an Email from Telecom a few days ago telling him that unless he did something to the Xtra McAfee anti-virus, his internet would die. He thought it was spam. so deleted it. Question is, did anyone else get this email, and is it real? Can't seem to find anything on xtras site, but they are never keen on coming clean... Hoping to fix this over the phone for him, as he won't ring Xtra "after the last time".
Otherwise will have to wait until next time he is in town for me to look at it.

Thanks
Pete.


Create new topic
1199 posts

Uber Geek
+1 received by user: 258


  Reply # 679916 31-Aug-2012 21:39 Send private message








53 posts

Master Geek


  Reply # 679918 31-Aug-2012 21:44 Send private message

Must be going blind in my old age, but 40 minutes of talking to an old person with computer problems has stressed me out...

Thanks
Peter
Cool

1824 posts

Uber Geek
+1 received by user: 116


  Reply # 679920 31-Aug-2012 21:49 Send private message

I had this problem last week, i.e. I couldn't connect to the internet either email or anything else though I don't know that it was so much a Telecom problem as a McAfee issue.  I don't use the Telecom Security Suite.

I have a new Dell laptop and when I posted my problem here on Geekzone one of the replies mentioned a McAfee issue that had been confirmed by Dell.

I did a restore to an earlier date and this fixed he problem.




Nokia N9
Nokia E7
HP Touchpad
Dell Inspiron 14z i5



53 posts

Master Geek


  Reply # 679923 31-Aug-2012 22:09 Send private message

Thanks everyone. Managed to fix it over the phone. Will reinstall the Xtra stuff for him next week. That was asking too much of an 80 year old...

Cool

20079 posts

Uber Geek
+1 received by user: 1669

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 679982 1-Sep-2012 08:01 Send private message

McAfee issued an update to their software that managed to kill internet access on most machines that it was installed on.


1800 posts

Uber Geek
+1 received by user: 361

Trusted
Spark NZ

  Reply # 679992 1-Sep-2012 08:25 Send private message

sbiddle: McAfee issued an update to their software that managed to kill internet access on most machines that it was installed on.


Yep... And it wasn't just limited to Telecom customers either :(

http://pimpmysite.co.nz/2012/08/23/mcafee-antivirus-update-causes-problems-for-home-and-enterprise-customers/





I work for Spark, but as always my views are my own.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Netflix officialy launching in NZ in March
Created by jarj, last reply by tdgeek on 21-Nov-2014 19:08 (97 replies)
Pages... 5 6 7


Current Netflix payment method as of Nov 14 - Cant pay
Created by andynz, last reply by Regs on 24-Nov-2014 17:00 (29 replies)
Pages... 2


Click Monday Deals
Created by mrtoken, last reply by Krishant007 on 24-Nov-2014 17:11 (25 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by ubernoob on 25-Nov-2014 08:55 (91 replies)
Pages... 5 6 7


Voda VDSL, Horrid offnet performance.
Created by TimA, last reply by kawaii on 25-Nov-2014 08:19 (27 replies)
Pages... 2


SEO spammers
Created by freitasm, last reply by jamesrt on 24-Nov-2014 16:09 (25 replies)
Pages... 2


SSD hard drive in aging HTPC disappointingly slow
Created by watman, last reply by joker97 on 23-Nov-2014 22:02 (20 replies)
Pages... 2


To use online streaming do I need to be a geek with unlimited fibre broadband?
Created by Beecee, last reply by littleheaven on 21-Nov-2014 16:12 (21 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.