Galaxy S3 not registering on the network :(

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Galaxy S3 not registering on the network :(

BobbySmith

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Topic # 108920 8-Sep-2012 17:09
Hi guys, I've recently returned from overseas this morning, and my phone won't register on XT. It's been working all through Europe, the Middle East and Australia without issue, and is now only not working in NZ! I'm with Digital Island, and I've called them. Their diagnosis is a faulty SIM card, but it was literally working 5 hours ago in transit in Australia, and I can make emergency calls OK. They can't have it looked at properly until Monday, but I'm keen to be able to use my phone over the weekend. WiFi etc. all works fine and I've re-entered all of the APN details without success. No voice or data is available, I just get Android's generic "This SIM cannot connect to the network" message, Any help would be greatly appreciated!

johnr

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Reply # 683147 8-Sep-2012 17:12
Have you done a manual network selection? Is 3G enabled on the handset under network settings? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

BobbySmith

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Reply # 683150 8-Sep-2012 17:14
Hi John, Yep - I've tried selecting the network manually, and all mobile data settings are enabled. Cheers

johnr

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Reply # 683154 8-Sep-2012 17:27
Incorrect data APN settings would not stop a handset logging onto a network, It would only impact data access, Have you tried the roaming menu in the STK? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

corksta

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Reply # 683289 9-Sep-2012 03:34
Hi Bobby I've had this exact same issue before with the S III when returning from roaming overseas. Here's how to fix it: 1. Open the app drawer. 2. Scroll to the TelecomNZ app and open it. (Your app might be Digital Island, not sure) 3. Press 'Roaming Menu'. 4. Select 'Manual'. 5. Ensure 'TNZ' is selected. (Or in your case if that's not there, choose the option that doesn't say 'Sponsor') 6. You'll be back to normal! Me: \|  iMac 27" (2011) \|  Mac mini (2011) \| Samsung Galaxy Note II \|  iPad Wi-Fi 64GB (2012) \|  TV (2010 & 2012) \|  Time Capsule 2TB \|  AirPort Express (2008 & 2012) \|  iPod Shuffle 2GB (2010) \| Wife: \|  MacBook Air 11" (2012) \|  iPhone 4S 16GB \|  iPod Nano 8GB (2009) \|

BobbySmith

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Reply # 683307 9-Sep-2012 09:25
Corkster - works like a charm!! Thanks heaps man - appreciate it! I owe you a beer - legend!

freitasm

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Reply # 683315 9-Sep-2012 09:45
Digital Island seems to be a bit out of the depth in this side of the roaming support. On the other hand, Telecom New Zealand needs to improve their roaming urgently. I have been caught on this same problem when going from place to place in the USA - works somewhere, it doesn't in another, until you manually change the settings. And it took me a few days before finding this. Then we start seeing people reporting the same when going to other places. Telecom, if you're reading, you really need to make roaming transparent. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

corksta

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Reply # 683365 9-Sep-2012 11:43
BobbySmith: Corkster - works like a charm!! Thanks heaps man - appreciate it! I owe you a beer - legend! No problem mate! Me: \|  iMac 27" (2011) \|  Mac mini (2011) \| Samsung Galaxy Note II \|  iPad Wi-Fi 64GB (2012) \|  TV (2010 & 2012) \|  Time Capsule 2TB \|  AirPort Express (2008 & 2012) \|  iPod Shuffle 2GB (2010) \| Wife: \|  MacBook Air 11" (2012) \|  iPhone 4S 16GB \|  iPod Nano 8GB (2009) \|