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488 posts

Ultimate Geek
+1 received by user: 27


Topic # 109172 14-Sep-2012 03:17 Send private message

Ok, I went into Telecom in Lower Hutt to purchase the Samsung Galaxy S3 on the 24month contract and what I did was replace my old sim card with a new one, transferred my old number across, credited the $41 credit to the new Telecom contract account - all of that was done and the lady at the store said it would be out of action for around 4 hours. Well, here is the problem, it is now 3:15am and on the status it says:

Service State: Out of Service
Mobile Network Station: Disconnected

Anyone know what is happening? I've checked the new SIM on my old iPhone 4 and I get the same result regarding not connecting to the network - are there instances where it might take longer than 4 hours? anyone able to follow up on it - the call centre is closed and my only phone (the one I'm having problems with) I can't make a call with.




MacBook Pro 13.3" Mid-2012; iMac 3.4Ghz 27-inch (BTO) Late-2012; iPhone 5S 'Space Grey' (64GB); Airport Extreme Base Station 802.11ac; Draytek Vigor 130 VDSL2 Modem.


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798 posts

Ultimate Geek
+1 received by user: 19


  Reply # 685853 14-Sep-2012 04:18 Send private message

reboot your mobile phone



488 posts

Ultimate Geek
+1 received by user: 27


  Reply # 685855 14-Sep-2012 05:17 Send private message

riahon: reboot your mobile phone


Already done that - multiple times, hasn't changed anything.




MacBook Pro 13.3" Mid-2012; iMac 3.4Ghz 27-inch (BTO) Late-2012; iPhone 5S 'Space Grey' (64GB); Airport Extreme Base Station 802.11ac; Draytek Vigor 130 VDSL2 Modem.


15563 posts

Uber Geek
+1 received by user: 829

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Vodafone NZ
Subscriber

  Reply # 685856 14-Sep-2012 05:56 Send private message

So call the Telecom Help desk and make sure the SIM is active




1626 posts

Uber Geek
+1 received by user: 270

Trusted
Telecom NZ

  Reply # 685857 14-Sep-2012 06:16 Send private message

It's probably still in progress. Give 0800800163 a go and ask them.




I work for Telecom Spark, but as always my views are my own.

BTR

339 posts

Ultimate Geek
+1 received by user: 61


  Reply # 685918 14-Sep-2012 10:17 Send private message

Telecoms service order probably bombed out.



488 posts

Ultimate Geek
+1 received by user: 27


  Reply # 686294 15-Sep-2012 04:22 Send private message

BTR: Telecoms service order probably bombed out.


I felt like a right twitt - shut down, pulled out the battery and then rebooted 5 times and no improvement but suddenly when I went to the store the person did the very same thing on on reboot everything is working. Oh well, everything is working perfectly - Samsung has definitely made one heck of a gorgeous mobile :D




MacBook Pro 13.3" Mid-2012; iMac 3.4Ghz 27-inch (BTO) Late-2012; iPhone 5S 'Space Grey' (64GB); Airport Extreme Base Station 802.11ac; Draytek Vigor 130 VDSL2 Modem.


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