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Baby Get Shaky!
1026 posts

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  Reply # 694515 1-Oct-2012 21:22 Send private message

So no more free national calling all the time, only weekends on select plans. You now pay 24c per minute for National Landline Calling! Its cheaper now to use your cellphone to call a landline than it is to use your Telecom landline (for the first 13 minutes anyway).

362 posts

Ultimate Geek
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Telecom NZ

  Reply # 694529 1-Oct-2012 21:40 Send private message

kingjj: So no more free national calling all the time, only weekends on select plans. You now pay 24c per minute for National Landline Calling! Its cheaper now to use your cellphone to call a landline than it is to use your Telecom landline (for the first 13 minutes anyway).


Go to 'Create your own package' and customise what you get however you like.  You can get free national calling all the time as an add-on.




My views are my own, and may not necessarily represent those of my employer.

5100 posts

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  Reply # 694551 1-Oct-2012 22:19 Send private message

cbrpilot:
kingjj: So no more free national calling all the time, only weekends on select plans. You now pay 24c per minute for National Landline Calling! Its cheaper now to use your cellphone to call a landline than it is to use your Telecom landline (for the first 13 minutes anyway).


Go to 'Create your own package' and customise what you get however you like. ?You can get free national calling all the time as an add-on.


Which, in fact, you couldn't buy before. You either had to get it as part of total home, which limited your data, or get talk it up down under, which invoked buying Australian landline calling too.
Now you can add it to any plan. So in fact it is more widely available than it was before.

And although national calling has gone up, price to call mobiles has gone down. Not sure whether it totally evens out, but I remember the price to call a mobile was abround 50c not long ago.

1348 posts

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  Reply # 694594 2-Oct-2012 05:23 Send private message

Used to be 71c a minute for ages.

254 posts

Ultimate Geek
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  Reply # 694731 2-Oct-2012 11:25 Send private message

gmball:
Does anyone know if there is still the option to change plans within the calendar month? If this was still possible, it would be theoretically possible to obtain a 1TB data allowance by changing between paid excess usage and reduced speed on the 500GB plan.
Not that many people would have a use for that much data. Maybe Telecom have closed the loophole that sees your cap reset to zero each time you change plans?


Would like to see an official answer on this as well

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Telecom NZ

  Reply # 694752 2-Oct-2012 11:52 Send private message

loceff13:
gmball:
Does anyone know if there is still the option to change plans within the calendar month? If this was still possible, it would be theoretically possible to obtain a 1TB data allowance by changing between paid excess usage and reduced speed on the 500GB plan.
Not that many people would have a use for that much data. Maybe Telecom have closed the loophole that sees your cap reset to zero each time you change plans?


Would like to see an official answer on this as well


I'm not sure however I would suspect it would still be possible to change between the Capped vs overage plan once per month no matter which plan you were on.  But the idiosyncrasy of your usage being reset back to zero after a plan change may be changing, who knows what tomorrow will bring.  It's certainly not something I would depend upon with my own monthly usage habits ;).

This is not an official statement as I doubt you would get one on that, just my own view.




I work for Telecom, but as always my views are my own.

488 posts

Ultimate Geek
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  Reply # 694763 2-Oct-2012 12:04 Send private message

Have asked the guys about your questions, will let you know when they come back to me.

345 posts

Ultimate Geek
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  Reply # 694782 2-Oct-2012 12:35 Send private message

@akia You probably want to have your web team look at the business plans page

http://imageshack.us/a/img255/317/telecombusiness.jpg (from the "View Plans" link on https://www.telecombusinesshub.co.nz/Internet/Broadband/Pages/BroadbandBasics.aspx?nid=mm293)




488 posts

Ultimate Geek
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  Reply # 694815 2-Oct-2012 13:15 Send private message

Here is the response from the guys:

"There's a 30day cooling off period, so if you change plans within the first 30days you will get billed the remaining of the 30days as well as the new plan.

So yes you can change plans between throttle on cap (ToC) and overage to get 1TB of data but you will end up paying for 1TB"

@noodles - that page seems to be working for me? Is it still not working for you?

345 posts

Ultimate Geek
+1 received by user: 37


  Reply # 694827 2-Oct-2012 13:33 Send private message

@akia:

> bsphubcontent.telecom.co.nz
Server: google-public-dns-a.google.com
Address: 8.8.8.8

*** google-public-dns-a.google.com can't find bsphubcontent.telecom.co.nz: Non-existent domain




488 posts

Ultimate Geek
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  Reply # 694828 2-Oct-2012 13:34 Send private message

Cheers - have flicked that on

254 posts

Ultimate Geek
+1 received by user: 33


  Reply # 694861 2-Oct-2012 14:19 Send private message

akia: Here is the response from the guys:

"There's a 30day cooling off period, so if you change plans within the first 30days you will get billed the remaining of the 30days as well as the new plan.

So yes you can change plans between throttle on cap (ToC) and overage to get 1TB of data but you will end up paying for 1TB"


So lets assume a customer has been on their new package for the first 30 days and the cooling off period has ended and they begin billing month 2:

If they changed their broadband plan in the middle of the next billing month (ie 10+ days into month 2) are they billed pro-rata for those days like what happens up until now? Is the new plan they change to billed pro-rata for the remaining days of the billing period or does it start a new billing period entirely

Is changing up/down data-caps or capped/overage classed as package changes meaning a new 30 day cooling off period would apply or is it a 1 time thing as long as you stay on one of the packages listed on http://www.telecom.co.nz/packages/packages/plansandpricing/



223 posts

Master Geek
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  Reply # 695072 2-Oct-2012 19:14 Send private message

loceff13:
akia: Here is the response from the guys:

"There's a 30day cooling off period, so if you change plans within the first 30days you will get billed the remaining of the 30days as well as the new plan.

So yes you can change plans between throttle on cap (ToC) and overage to get 1TB of data but you will end up paying for 1TB"


So lets assume a customer has been on their new package for the first 30 days and the cooling off period has ended and they begin billing month 2:

If they changed their broadband plan in the middle of the next billing month (ie 10+ days into month 2) are they billed pro-rata for those days like what happens up until now? Is the new plan they change to billed pro-rata for the remaining days of the billing period or does it start a new billing period entirely

Is changing up/down data-caps or capped/overage classed as package changes meaning a new 30 day cooling off period would apply or is it a 1 time thing as long as you stay on one of the packages listed on http://www.telecom.co.nz/packages/packages/plansandpricing/




Pro Rata billing remains the same SANS plan changes in the first month.

You may change your plan up to once every 30 days after the first month of service.

Changing plan still refreshes your data cap. I'm unsure about overage/reduced speed as the way this is done has been changed.

I'm not verified staff so don't take my word as gospel ^_^

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Telecom NZ

  Reply # 695367 3-Oct-2012 10:17 Send private message

old3eyes: Where's the new and improved business plans?? 60Gig is ridiculousness compared to the home plans..!!!!!!!!


I've spoken with the product management folks on this one and there is work underway in that respect but I can't comment on any specifics as I don't know them and if I did I quite enjoy my job so couldn't share them :)  Let's have this conversation in a few weeks time about business plans and see how we go then eh?




I work for Telecom, but as always my views are my own.

2 posts

Wannabe Geek


  Reply # 695438 3-Oct-2012 11:58 Send private message

Would Telecom consider making a plan between 150GB ($99) to 500GB ($119) Like 250GB for $109?  
There is a very large gap between the two plans and it would be competitive with Slingshot 250GB plan.

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