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33 posts

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Topic # 110490 10-Oct-2012 10:36 Send private message

This may be a dumb question, but I'm having trouble finding any information about porting prepay numbers to Telecom on Telecom's website.

  * I have a Telecom prepay sim with a Telecom number assigned to it.
  * I have a prepay number with another carrier that I wish to port.
  * I am hard of hearing and would prefer not to spend most of the morning failing to hear what the person on the other end of a phone line is trying to tell me (an exercise in patience for all involved...)
  * I would also prefer not to have to drive 20km to a Telecom shop for the same failing to hear experience.

Can I do this online in any way, shape or form?  Or do I need to prepare myself for a morning of pardon? sorry, I couldn't hear what you said?  (Please let the answer be that it can be done without needing to hear well.  My fingers and toes are crossed.)

If I do need to call up, what information am I going to need to enable the porting to take place (hearing is much easier if you know what someone is going to say before they say it...  reduced set of sounds to play guess the word with and all).


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1738 posts

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Spark NZ

  Reply # 698943 10-Oct-2012 10:42 Send private message

Send me an email pl at telecom dot co dot nz and I will see what can be done.

I should be able to get something done, otherwise the online chat function on the Telecom web site folks should be able to help.




I work for Spark, but as always my views are my own.



33 posts

Geek
+1 received by user: 5


  Reply # 698966 10-Oct-2012 11:11 Send private message

Thanks.  I have sent an email.

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