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230 posts

Master Geek
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Topic # 110551 11-Oct-2012 12:52 Send private message

a friend has a Macbook and for a few days has been unable to send emails unless she does it via Yahoo.  She's phoned telecom and they say it's an apple issue.  Can anyone shed any light on this?

Thanks




"Dance among the moonbeams, feel the magic in the air".

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Uber Geek
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  Reply # 699649 11-Oct-2012 12:55 Send private message

Sounds odd to me. It will be a setting in her mail program for outgoing server.



230 posts

Master Geek
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  Reply # 699654 11-Oct-2012 13:00 Send private message

Hmmm - but seems odd if she hasn't changed anything?




"Dance among the moonbeams, feel the magic in the air".

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  Reply # 699661 11-Oct-2012 13:17 Send private message

What smtp address are they using?




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Geek


  Reply # 699662 11-Oct-2012 13:25 Send private message

Is she using Apple's Mail application to send emails out? if yes then use "connection doctor" tool from menu to diagnose details of the issue.

Cheers,



230 posts

Master Geek
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  Reply # 699674 11-Oct-2012 13:45 Send private message

nisch: Is she using Apple's Mail application to send emails out? if yes then use "connection doctor" tool from menu to diagnose details of the issue.

Cheers,


Thanks - will send her the link.




"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

xpd

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  Reply # 699679 11-Oct-2012 13:56 Send private message

Whats the error message ? (if any)




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Ultimate Geek
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  Reply # 699732 11-Oct-2012 15:13 Send private message

Maybe a few questions to ask.

Have they done any updates to Apple recently? Have they played with the settings at all? I have a macbook and I use Yahoo!Xtra mail through my mail application and I have been able to send/receive emails within the past couple of days so I doubt it's a widespread Apple issue.

Like @xpd has asked - any error messages (if any) would help too please.

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