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  Reply # 703847 20-Oct-2012 00:06 Send private message

joker97:

that's what i read from this thread


I don't think there was any complaint that telecom were ending the 'free ride'.  the complaint was that the flickr account was going to be deleted, along with any photos history and nickname etc, because there seemed to be no way to transfer it to another yahoo id: when you tried to transfer, as suggested, you got the error message stating "Yahoo! Broadband Partner users are not authorized to transfer their Flickr account to another Yahoo! ID"

As it turns out, sending an enquiry through to the flickr staff via the web form is the way forward.  They manually detach your flickr account from telecom/xtra so that you can continue to pay for it yourself and don't have to lose everything.

The OP is happy that this is now resolved, coincidentally i'm also happy as I didn't even know I was about to lose my flickr account till I saw this thread... 




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  Reply # 703878 20-Oct-2012 06:39 Send private message

Realise the OP has it all sorted now but randomly I used to have Flickr Pro tied to my Telecom Xtra account and when I moved back to the UK and closed my Telecom account I had no problem in changing things over and paying the fee. Looks like Flickr have changed things.

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  Reply # 706312 25-Oct-2012 15:01 Send private message

Called Telecom now and apparently Smartphone plans do not qualify to have the email address. I have cancelled it since I had two email addresses, paying $2.88 + GST each without using them...





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  Reply # 706313 25-Oct-2012 15:06 Send private message

freitasm: Called Telecom now and apparently Smartphone plans do not qualify to have the email address. I have cancelled it since I had two email addresses, paying $2.88 + GST each without using them...



Wow, that's a bit rough - us Mobile Broadband users are paying way more than Residential Homeline users for our internet ($60/mo for 2GB).

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  Reply # 706324 25-Oct-2012 15:29 Send private message

Kyanar:
freitasm: Called Telecom now and apparently Smartphone plans do not qualify to have the email address. I have cancelled it since I had two email addresses, paying $2.88 + GST each without using them...



Wow, that's a bit rough - us Mobile Broadband users are paying way more than Residential Homeline users for our internet ($60/mo for 2GB).


Mobiel broadband users do get the email, flikr etc, it's the smartphone plan users that don't (and no, I have no idea why they make a distinction between the two - it's wierd)

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  Reply # 713427 7-Nov-2012 11:11 Send private message

This month's invoice arrived now ten days after I've cancelled the email account and I see this line:



Now I have to call again, spend more time, ask for a credit in my account, blah, blah... The cancellation was on the 25th October and it is effective immediately. So the charges should at least be pro rata in this case.




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  Reply # 713440 7-Nov-2012 11:38 Send private message

Ten minutes on the phone, the CSR sees the email was effectively cancelled when I called first time (it was, I couldn't login on Yahoo! NZ as soon as I finished the call then) but needed another twenty minutes to talk to someone to cancel the line item in the invoice - so promised to call me back later.




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  Reply # 713444 7-Nov-2012 11:44 Send private message

And just got the call back confirming this is cancelled and a credit applied to the invoice.






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  Reply # 713540 7-Nov-2012 14:41 Send private message

Its reasons like that that I left Telecom - for real

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  Reply # 713542 7-Nov-2012 14:44 Send private message

I can't complain about it. The account was cancelled but not the invoice. The guy was really good on the phone and arranged for a credit to the bill. What else can we ask for? Ideally it wouldn't need the second call, but this happens, so not a big deal.




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  Reply # 713544 7-Nov-2012 14:45 Send private message

phil1066: Its reasons like that that I left Telecom - for real


To be fair, it probably happens with all ISPs. I had the same problem when I left my last home ISP, and they were rated one of the best ones. A bit of a hassle to then get a refund, as they had already debited my bank account.

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  Reply # 713611 7-Nov-2012 16:54 Send private message

freitasm: I can't complain about it. The account was cancelled but not the invoice. The guy was really good on the phone and arranged for a credit to the bill. What else can we ask for? Ideally it wouldn't need the second call, but this happens, so not a big deal.


If you don't get any joy you know where I am at. Buy I am pretty sure you're sorted by the sounds of it.




I work for Telecom, but as always my views are my own.

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  Reply # 715685 12-Nov-2012 10:41 Send private message

I decided to register here just to add my complaint to the pile...

After being a Telecom customer for over a decade (even working for them for ~5 years) I'm now losing access to years and years of emails (plus having to update the email address for every website/forum/whatever I've ever registered for online, ever). 

So what, you're not a Telecom customer anymore? You might say. Well, two things I'd like to point out:

1) Anyone can go and register for a free yahoo.co.nz email address. I would have done that at the start if I realised that Xtra would hold my email archives captive if I end my services with Telecom.

2) It just serves me to never want to return to Telecom as a customer, and never to recommend friends or family to use them. 

I'd be happy to pay $2.95 a month to keep the address if that was an option.

Also, as a final thought, compared to most free email services,  Yahoo!Xtra has the highest amount of advertising, the most INTRUSIVE advertising (full-colour flash-based ads in a side-bar in every email folder and message, that you can't get rid of), and the most downtime/glitches/delayed messages. The mind boggles.



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  Reply # 715697 12-Nov-2012 11:09 Send private message

nzlpablo: I decided to register here just to add my complaint to the pile...

After being a Telecom customer for over a decade (even working for them for ~5 years) I'm now losing access to years and years of emails (plus having to update the email address for every website/forum/whatever I've ever registered for online, ever). 

So what, you're not a Telecom customer anymore? You might say. Well, two things I'd like to point out:

1) Anyone can go and register for a free yahoo.co.nz email address. I would have done that at the start if I realised that Xtra would hold my email archives captive if I end my services with Telecom.

2) It just serves me to never want to return to Telecom as a customer, and never to recommend friends or family to use them. 

I'd be happy to pay $2.95 a month to keep the address if that was an option.

Also, as a final thought, compared to most free email services,  Yahoo!Xtra has the highest amount of advertising, the most INTRUSIVE advertising (full-colour flash-based ads in a side-bar in every email folder and message, that you can't get rid of), and the most downtime/glitches/delayed messages. The mind boggles.


However you don't include the fact that having an Xtra account includes premium services which cost money including Flickr Pro and Dialup Access which isn't provided free from a Yahoo.co.nz email address so you're not comparing equivalent services.

If you didn't want to become a Telecom customer again you are free to transfer your account to a friend if they are already a Telecom Customer with Broadband as was detailed in the email.  Or if you had a Mobile Broadband plan with Telecom you can transfer your account to them too.

There is also fair amount of internal infrastructure which supports all the services in the way of provisioning to Yahoo and Billing components, I should know since I support some of it and those don't run themselves.

It's unfortunate you don't want to become a Telecom customer again as there are some pretty good offerings from Telecom and we're well known for being one of the most consistently fastest ISPs in New Zealand over ADSL any time of the day or night... And UFB is just around the corner too..

It's a shame you don't want to come back, but similar to the OP, it doesn't seem like you would ever come back to Telecom no matter how compelling the offering was.

Edit: Sorry I hadn't realised I was being trolled by nzlpablo. I don't think Vodafone offer the service for Free to keep your email address when you leave them.  So lets leave it at that.




I work for Telecom, but as always my views are my own.

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  Reply # 715699 12-Nov-2012 11:11 Send private message

nzlpablo: I decided to register here just to add my complaint to the pile...

After being a Telecom customer for over a decade (even working for them for ~5 years) I'm now losing access to years and years of emails (plus having to update the email address for every website/forum/whatever I've ever registered for online, ever). 




Can't fix the change of email.. But in terms of your archives.. Setup a gmail account then set it up to download your mail from your @xtra.co.nz account. 

Go into Settings -> Accounts and Import. I had mine setup as a pop3 account. Just use pop3r.xtra.co.nz, port 995 and your username as if you were setting up an account in any mail program.

You may also be able to use the "Import mail and contacts" option as it's designed to work with Yahoo! mailboxes (which is what they are) but I've never tried it myself. 

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