Yes, well I?m one of the unfortunate people who is being effected by this prolonged Officemail outage. As of about 5pm last night I have had no emails for our domain since about midnight Tuesday.
After many hour on the phone to many people at Telecom I was told the problem (a software update that had gone awry ? this is at odds with what was posted to the ?Broadband service status? page this morning) was fixed and we would get all our backlog of emails delivered overnight. We have several user accounts on our domain and we where missing I guess about 300 emails. Over night we had seven current emails and two plain text spams (we never get these) delivered ? nothing from Wednesday or Thursday and nothing more delivered this morning.
Checking my case # on Telecom?s case tracker at 11.30 am still shows ?Status: In Progress? ?Last Telecom Action: Wed 31st Oct 3.13 pm?. I would rate Telecom?s service and support about 2 out of 10 at the moment.
I think I will be looking around for somewhere else to host our email accounts ? any suggestions? ? the problem is that we might be jumping out of the fry-pan into the fire as experience over the last 12 years has shown me none of the major ISP?s have an exemplary record when it comes to uptime. With the hardware and software we have today there is no excuse for capacity, failover or backup problems.